TextbookX.com

Do not waste your time or money on this one. I ordered a book - waited over a month for it to arrive which it never had. Contacted customer service who suggested it was in a sorting office somewhere. Two weeks later - still no book. So I cancelled the order and to my disgust they had the CHEEK to charge me a 10% restocking fee! Restock what?! The book never arrived!! They also refused to discuss the issue over email and insisted I call their customer service line. This has been disconnected. I suspect this is a scam.

I'm also reporting these people to the BB bureau. You've been warned. Stay WELL CLEAR.

TextbookX.com is a terrible place to sell your books. They do not pay by check and delay paying you with either store credit or a credit to a charge card as long as possible. I sold $140 worth the books through them in early January 2007 and still have not gotten a credit to my credit card, even though they promised to do so immediately over the last 6 weeks on multiple occasions by telephone and email.

Avoid them like the plague that they are.

TextbookX.com released the funds to the seller upon receiving the USPS notice that a tracking number had been assigned, not the book had been delivered like their site states. The seller never shipped the book so I requested to cancel the deal and receive a refund.

No response and no refund.

The site can be used as a scam and TextbookX does nothing but facilitate the scammers.

TextbookX.com is a horribly designed site, there is no phone number to call or any other way to promptly resolve issues. I ordered a book from the site and never recieved it. The only way to contact the seller was through some email message and the correspondence took days. This site is garbage I would never buy anything from them again.

Textbookx is a good all-around site w/ pretty cheap prices. They have a lot of used books available, which can really save you money. The prices on Half are cheaper, but its more of a hassle and you don't know what kind of a person you're buying from. But on Textbookx they stock the used books themselves. The used books I bought were in great condition, basically looked new. They also give out scholarships every year.

I haven't had to use their customer service, since my orders didn't have any problems, which is a good thing.

I ordered a textbook with a promised shipping of 3-5 days. It is now 18 days later, the book is not received, no shipping tracking information was received, TextbookX.com has not responded to my inquiries. DO NOT DEAL WITH THIS COMPANY!

I waited for nearly a month for my biology text to come, it never did so finally my money was refunded... three weeks into the semester. In the meantime customer service was terrible; it took them a week to return emails. The icing on the cake was that they gave my credit card number to another company (AP9*PASSPORTTOFUN) who promptly charged it and signed me up for their membership. What a pain...

The individual who sent me the book was of great service and sent in a timely manner. However, I am extremely displeased with the customer service of TextbookX and the way my order has been handled. I have had to call customer service multiple times, they tell me they will fix the amount I was charged and have yet to see my money back. Beware of being charged extra, check your order statement and bill.

Great online book store. Excelent customer support. I placed and order only before a week ahead of my exam. I was woried. I called up customer serviec and they assured that I will get the book soon. Same thing happened. I am happy. I told the friends about it. Next time if I want to by books, I will vist textbookx.com.

I placed an order a week before school. THe next day i realize it was the wrong book. I called their customer service and asked the order to be cancelled. The rep said that it cannot be cancelled because the book has been shipped. I waited THREE weeks before the book came. TWO weeks into the school year. According to the postage, the book was sent a week later than when I called. So I am guessing the rep lied so they wouldn't have to cancel the order. Now I have a $70 book that no one is buying.

I ordered a hardcopy of a book and received an audiobook instead. I was told that I would have to pay a restocking charge. I was unable to resolve this matter with their "chat session". I was not at fault for this order mixup and see no reason for a restocking charge. Having to pay $4-$5 for packaging and postage to return the audiobook, this is just adding insult to injury.

I would highly suggest not ordering from this website. I ordered a book that I needed for a class over a month before I actually needed, and payed extra for Priority Shipping just in case. I tried to contact TextbookX, however there is not a phone number to call, only email and fax. I emailed them about my concern and they emailed back saying to contact the third party seller (which i had already done about a week prior and had gotten no response). USPS has no record of this package even being shipped, and TextbookX has not taken any action thus far. I am very disappointed in their service, and now it is too late to order the book from anywhere else so I am out of luck. Think twice before ordering from this company, I would strongly discourage you from it.

I ordered a textbook on Tuesday afternoon, January 27, 2009.  I did not hear until the middle of of the night on Friday (actually 1:19 am Saturday) that the book was not available and would not be sent to me.  This was 3.5 days after I placed my order.  Unacceptable!

Also the email was misleadingly titled "Availability Confirmation."  With that kind of title, I might not even have opened the email immediately.  Now I have to get the book through my college bookstore, where I will pay $27 more.

I made an order for two textbooks for the upcoming semester. After making the order, I got an email thanking me for creating a new account (which I had not created), but I got no no information about the order that I had made. I tried emailing support (via the form on their site) but got no reply. The following day I tried calling Textbookx's phone number multiple times, getting a busy signal every time. The following day, I tried calling the contact number for the parent company (Akademos), and was able to get through. There, I was told that my order number didn't exist. I then promptly went elsewhere to find my books and they arrived in the time that it took me to find out that Textbookx had lost my order.

Nice advertised prices, but good luck getting the books you want. This may be one of those cases where you get what you pay for.

I thought I would save some money by ordering from them. The book took almost a full month in getting to me. It was advertised with the CD for the book. The CD was not in the book. I sent an email with my complaint. I was never contacted. Finally I was able to use the online chat and the service was horrible. TRUST ME. GO TO SOMEPLACE MORE REPUTABLE. YOU MAY PAY A COUPLE OF DOLLARS MORE, BUT IT WILL BE WELL WORTH IT. I AM CONTACTING THE BBB TO REPORT MY EXPERIENCE. THESE PEOPLE SHOULD IN NO WAY BE DOING BUSINESS.