The Flower Club Online Store

Pros: Nice arrangements, similar to products displayed onsite
Cons: phone lines are busy during peak hours and long hold time

When you go to the website for The Flower Club Online Store there is a new message explaining how the deliveries for the New York area are being handled in the wake of the World Trade Center disaster.

There are five choices in...

Preamble
Every Mother's Day, I make sure to send flowers, fruit baskets, and/or candy to a select group of women in my life. I've tried many of the other online flower services and when Continental Airlines aligned themselves with...

I used The Flower Club Online Store several times and had a variety of experiences, depending on the actual florists they used. One in North Carolina was great; fixed a great gift basket but the recipient complained that one or two fruit items weren't perfectly fresh. They replaced it immediately with a new one and let her keep the old, too! Another time a florist missed a funeral when they had plenty of time, and The Flower Club was very secretive about putting me in touch with them quickly enough to remedy the problem. Once I did get in touch it was too late and I wanted my money back. I did get it - EVENTUALLY. Other experiences were better. Good values, some pretty flowers, somewhat limited choices in certain price ranges. They do take a wide variety of charge cards for your convenience.

The ordering process was satisfactory, as were the flowers upon delivery. I took advantage of an airline partner promotion that promised 10 miles per dollar with an additional 150-mile bonus "for placing an order today."
I spent $52, but received only 510 miles. After two months, I had still not received the 150 bonus miles. I contacted Flower Club customer service, was told to wait another 6-8 weeks for the missing miles. That was two months ago and I still don't have the 150 miles.
Bottom line: I would never order from The Flower Club again.

Order a lovely bouquet for my wife on St. Valentine's a week ahead. The delivery was running late. I inquired about the status of the order late in the afternoon via email. No response was given. I called customer service over the phone. They told me the order is 2 hours behind. Not my problem, but it's fine. Finally, after the evening was ruined (I had to tell my wife about the fact that I ordered flowers but they weren't delivered), the flowers were delivered. I was very "flattered" that the florist didn't want to disturb us at that late hour (9-30PM) with the knock on a door, so he silently left the flowers at the door. If I hadn't heard him running down the stairs the flowers would have stand there til next morning.

Local florist is not the one to blame, it's the business operation that can't manage their local affiliates or whatever they're called.