The Home Depot Online Store

As a General Contractor, I shop at Home Depot all the time and am generally satisfied. I recently needed 3 "Special Order" Lutron ceiling fan controls in "Ivory." Knowing that I wouldn't be able to get them at a store, I went online and was ...

It’s probably no secret that I like to shop online. I really do, I can score deals, use coupon codes, free shipping, and my mail lady and I have developed quite a relationship and I tell her what sort of deals I’ve scored in the boxes she ...

I placed one order online. received everything in 2 shipments. 1st shipment the router bits were not carbide as advertised and the display plastic on the box that holds the bits was destroyed. poor packing. sent it back 07/20/2012 and it took 15 ...

Ordered a $900 Weber grille online on 6/30/12 at about 3 am. Got an e-mail confirmation of the order on 6/30/12 at about 4:15 am. Initiated an online chat to cancel the order. I was also told that I'd have an e-mail confirmation of the order ...

I ordered a 10' x 12' sun shelter online with Home Depot.  Upon arrival and inspection, it was missing a very critical piece.  I immediatly notified HD and was told they would put in a missing part request and someone would contact me the next ...

I'm an interior decorator and have dealt with and purchased from many online stores but I have never had such a horrible experience as odering from Home Depot online.  First product was delivered weeks later than I was told.  Once finally ...

Placed the order on 6/30/12 at about 3:15 am. Got an e-mail confirmation of the order on 6/30/12 at about 4:15 am. Initiated an online chat to cancel the order. I was also told that I'd have an e-mail confirmation of the order cancellation within 20 - 30 ...

My husband and I purchased a ceiling fan from Home Depot online, and right after submitting the order we realized that we had accidently put in an incorrect number in our street address in the order.  We tried to change the delivery address ...

The grass is growing like it will never stop, and my battery-driven lawnmower quits working.  No matter of cajoling will convince it to work more than a few seconds at a time.  Thankfully, Home Depot online carried the specialty ...

The product, a kitchen faucet, was delivered in 3 weeks since we placed our order by UPS to a wrong address ( the address UPS mentioned is not on the street!) and Home Depot said it take 2 days for UPS to track the order.  No one called us in 2 ...

I Ordered fire place doors from Home Depot Online. After two months of waiting for the doors to arive I called to see why I had not received them. It turns out they were damaged in transit and was return by the carrier (UPs).  I asked them why there ...

Don't trust Home Depot's web site and thier on line ordering at all. They completely lost one order that was a "pick up in store." The store I went to had no clue and could not fix this. I had to call on my own cell phone to the on-line folks to cancel ...

Hi.I had one of the worst experiences with the online ordering at Home Depot.I've planced an order on Sept 23rd for 2 x 30 in. x 100 ft. Aluminum Screen to be shipped to me by Sept 29th - I needed the items for a project that very weekend - based ...

I ordered a washer dryer set in August 2011, did it all via online flyers and by calling in my order.  Like others have written here, it required I be here to receive and sign for my order (which in this case I did not mind).  After having to ...

Regarding OUTRAGEOUS shipping charge.  Item: 011-018-NOB - small 3 in 1 Led flashlight.  14" long and weighs 0.6 lbs. Qty - 12 units ordered - total weight for product is about 7 Lbs. Total packaging less than 12 ...

I ordered a workbench kit. It's heavy -- metal legs, and a 6 foot long particle board top.  It was not properly packed for shipment. It was in the sort of thin cardboard box you might see on the shelf at the store. There was no packing material at ...

The Home Depot Online Store was a great experience for me. I am remodeling my home and The Home Depot Online Store was very helpful.There are a variety of great items to choose from. It was easy to find everything I was looking for. The Home Depot ...

Home Depot is a place that I often go to. However when I can't get out of the house, or just do not feel like it. The Home Depot web site is a great place for me to shop at. It saves me time, and often it also saves me money because they do offer sales ...

I ordered a snowblower on December 26, 2009.  Obviously, this is a hectic time for snowblower makers and several models were marked as unavailable.  I picked one that was supposedly avialable.  The website said to allow 5-10 days for ...

I ordered an Amana fridge from the Home Depot online store.I received the fridge DEAD ON ARRIVAL.   I wanted them to take it back for an exchange/refund.  They said that I should call the Warranty company so that they can ...