The Home Depot Online Store

My wife ordered a caliper online from Home Depot's website in January. The item we received was scratched and not in new condition. The return process was terrible. The rep told us that UPS would come and pick up the item in 3-5 days. My wife and I ...

They don't build houses, but they do help you build your home! That is Home Depot for you. If you are a novice with home improvements and are looking for help, then here is a store that can help you in every possible way. At the Home Depot website you ...

Within one week, I ordered two identical patio rugs. Each arrived within about 5 days of order placement. The second rug was irregular - the hem on each end was folded over and sewn down, unlike the first rug, which was bound on all four sides. I ...

I ordered a grill cover for my older-model Weber grill from the Home Depot Online Store. My local Home Depot store only carries covers for the newer models, so I was happy to find a cover to fit my model online. I ordered the product on Tuesday ...

I have never encountered a company who was worse to deal with than Home Depot Online customer service. And I use online shipping for 60-70% of all my purchases. I ordered 2 patio chairs on Nov 7, 2006. My order totaled $215.42. When the box ...

Ordered a Honeywell Thermostat online on the 5th ($33.12 with shipping) but what arrived on the 15th was a Honeywell desk fan. I verified online that my order and the packing slip correctly showed the Honeywell Thermostat. I therefore called ...

I had placed an order with home depot.com in the beginning of November for an outside hanging lantern. It was received within 2 days which I was really happy with. When I opened the box I discovered that the glass on the lantern was cracked. I called ...

I ordered a hot water dispenser from Home Depot Online store. The item was back ordered. When I received the package, it was not what I ordered. They sent me a brass spigot for some other item..not the dispenser I ordered. I called them, and after ...

I tried to buy an item from Home Depot Online. The web page for checking out was not working properly so, after several attempts, I finally gave in and called the "online shopping" phone line. I immediately got hold of someone who was happy to help me ...

Wow, I wish I had read the information on this site before ordering from homedepot.com. I purchased a $1000 grill from their online service (store wouldn't order it for me.) Near the expected delivery date I received an email that the item was ...

They need a new leadership group for their online customer care group. I've never had such a bad experience in my life from online ordering and I do plenty. I've also been a call center manager in my life and I know what it takes. There is ZERO ...

MY letter to CEO: Mr. Robert Nardelli Home Depot Inc. 2455 Paces Ferry Road NW Atlanta, GA 30339 Dear Mr. Nardelli: On 6/xx/06 I purchased 2 products from your website. Unfortunately, the products purchased did not meet my expectations and I ...

I like to shop on- line and I often consult web sites before I visit an actual brick and mortar store. Most every large retail business has an on- line store and while the majority of them offer only a fraction of the merchandise that can be found in a ...

WHAT A NIGHTMARE! I placed an order on August 28th for a DeWalt Drill and Power Screwdriver kit and various hand tools for my husband for our anniversary on September 17th. Total of the order was well over $300. On the web site, it says that items ...

I ordered some patio furniture and umbrellas on August 8, 2006 (these items had a 5 - 7 day estimated delivery). I received a portion of my order about 16 days after my order was placed (not too much of a delay, and price was good)...but it is now ...

Will never shop at Homedepot.com again. They refuse to stand behind the appliances they sell. I purchased a GE Freezer from homedepot.com. When the unit arrived I plugged it in (delivery people didn't level the unit or anything)and leveled the unit ...

Although orders are processed quickly at homedepot.com, it appears to be nearly impossible to return anything. I have been trying to return two rolls of garage floor cover that came in the wrong pattern for more than 6 weeks. The sales rep agreed to the ...

Don't trust product reviews posted on Homedepot.com's website! (This epinion review is lengthy because I was prompted to lengthen it to 200 words after I tried to submit a brief review, so please bear with me). I recently ordered a product from ...

A few months ago, I finally lost all patience with my tiny washing machine, and informed my husband that I was done saving every penny I could for a new one; we were going to bite the bullet and get a new, super-capacity front loader to deal with the ...

Before I start, let me say that I have shopped at Home Depot for years and have always been impressed by the courtesy and friendliness of their employees in the retail stores. However, I have NEVER had such a bad customer service experience as I have ...