The Home Depot Online Store

I ordered 2 chaise lounges in excess of $400.00 because they adverstised free shipping on 3/25/06, which was well in advance of the summer season. I was told that I would receive in 2-3 weeks, so after 3 weeks passed I called customer service. I was on ...

I ordered an item that was supposed to be an online only deal. When I realized it wasn't a deal and the same price in the stores, I called to cancel it. That call I was on hold 41 minutes before I talked to anyone. That was a Thursday. The next ...

i ordered a charbroil gas grill from www.homedepot.com. after submitting my order, their website gave me an error. this does not happen normally with me when i order items in ebay, jnr, circuit city, sears, etc. and so i called their 8004303376 number. ...

My buddy was getting married and was registered at Home Depot. The walk-in stores don't have access to the registries so I had to order the gift online, no big deal, just eat the shipping. Anyways, I order a set of Dewalt drill bits in early March. ...

Thought i would give Home Depot online a try, after many hours of browsing i found something that got my attention, a Panasonic 42" ED Plasma TV. It had been out of stock for several weeks then it finally became available and i submitted my order. The ...

Terrible service for returning an item. Unlike most other big names (Costco, Gap, etc.) the Home Depot online store does not accept their gift cards and does not allow you to return or order any item through the physical stores. We ordered a wine ...

I will never shop online with home depot again! The first incident I had was with Christmas clearance items. I ordered 10 items, got an order confirmation email then a week later I received another email stating that 2 of the items I ordered were not in ...

I have shopped at Home Depot brick and mortar stores for years and have always been happy with their products and services. However, my recent experience with HomeDepot.com is much less positive. I placed and order for three items (it was three ...

Delivery extremely poor. I stayed home expecting delivery on 4 different days and still never received product although on one occassion the delivery truck did come several hours late (suppose to arrive by 4:00pm arrived after 7:00pm) however the ...

Horrible experience with Home Depot online & telephone customer service! My husband had ordered a Oil~Filled space heater in preperation for the winter. He had ordered it online Nov. 5th. He later got a tracking number that was VIA UPS. We kept tabs on ...

I have not had good results dealing with HOME DEPOT. I ordered some dinnerware on Nov.3. I spent more that $200.00 on 2,16 piece sets, matching mixing bowls and a serving platter. It arrived in good time, but some of the plates were damaged and one of ...

When I think of Home Depot, I think of the place that carries almost any kind of tool one might need. So when it came time to purchase a leaf blower/vac, and after reviewing models on Consumer Reports, I did a search for the brand of blower I was ...

Home depots online store has pretty much everything. Their layout of the site is great and easy to follow. I have no complaints there at all. However, I ordered for the first time in their online store about 3 months or so ago. I Purchased a Turn ...

Beware of buying anything from homedepot.com. I purchased a rite temp thermostat for 79.00 in December 2004, It worked ok throughout the winter, but for some reason it burnt across its circuit board in August 2005 ( 8 months later), causing my central ...

I will not order from Home Depot Online ever again. We requested to return items. We were told that the packet would be picked up by a certain date. When I called back on the given date, we were told we had to wait another 7 to 10 days. Okay, I ...

I should have learned my lesson, having been burned once before by ordering online from Home Depot but I thought I would give them another chance. I was looking for a leaf blower/vac/mulcher to use around the home. Having looked on Ebay, I found a ...

Do not buy appliances at Home Depot. Home depot purchases appliance products in "Lots". In other words, they just take 1000 of whatever the manufacturer sells to them. As is. The original refrigerator we purchased was two years old when it arrived ...

I've been in retailing for over 20 years and most of that has been dealing with retail software (ERP systems and Internet solutions). I've seen it time and time again where a company does themselves, and more importantly their customers, a SERIOUS ...

I requested for more information about their roof installation services (Home Depot At-Home Services) from The Home Depot Online Store. Their installation offers online looked attractive. I met with a Home Dept representative in May of 2004 at my home ...

Poor Online System, poor phone ordering attendants. I will not shop at Home Depot. As a military member serving overseas I rely on the world wide web to send gifts to my family and friends. My sister recently bought her first home and has spent the ...