The Home Depot Online Store

On june 8, 2011 I ordered 2 coast led lenser P14 flashlight which their system says on-stock. I phoned their hotline on June 12 to find out the status of my order & was told that I should receive shipping alert in 48 hours. Two days later no email

Recently purchase a 34" Ariens walk behind move from Homedepot.com.  Great experience.  They also accepted a 10% off in-store only coupon.  Free delivery ... to a local Ariens dealer, who assembled, tested and then delivered the machine to

very bad customer service!I ordered a shed a month ago, I recieved it late, spent 2 hours putting it together to find the last roof piece was incorrect. Now I paid 100 dollars for delivery because I have no truck. To resolve they made me

I ordered 2 tools online and the total cost wasn't quite enough to qualify for free shipping.  We had been planning to buy a new dryer and they had the one we wanted on sale so to save on the shipping for the tools I ordered the dryer online on the

I strongly urge you to NOT purchase from Home Depot online.  I ordered eight light fixtures.  One of the lights was damaged in transit so UPS did not deliver it but instead returned it to Home Depot.  I have been trying now for 24 days to

Terrible Experience.  Sent order confirmation but did not ship order for 2+ weeks.  Spent hours on phone with customer service to fix.  Once shipped, was not delivered within the promised time window (6 day range), or on the day that

Like everyone said homedepot online is a nightmare to buyers please dont buy on them online youll be rip off or waste your money , seems the customer service your talking to is from earth but the shipping department is from planet mars they dont clearly

A terrible experience :-((    I tried to place a orden for a Christmas tree and for tree time it was cancel without a valid explanacion. They said the problem with getting authorization from my bank, my bank said there was not problem

I ordered Thomasville kitchen cabinets June 1, 2010.  I wish I had known about their quality then.Today is September 6, 2010, and the cabinets are still not right.  Various pieces have been re-ordered three times.  Manufacturing

AWFUL CUSTOMER SERVICE!!! Customer service reps know NOTHING about the product other than what you can read online. Talked to a "supervisor" who took forever to get on the line and was less help than the original rep. They totally screwed up my order ( a

I recently purchased over $3500 of appliances on HomeDepot.COM.  I found that one of the items I bought isn't what I wanted so I called to inquire about a return.  I was told I could return it to the local store, which is convenient,

Beware Home Depot Online's unfriendly return policy. I recently ordered a TV wall mount advertised as being for 10" to 30" LCD TVs, with no mention of exceptions. Turns out it's not compatible for Samsung TD260 LCDs, which I bought it to mount. When I

I bought a refrigerator at at Home Depot because, with free shipping and an internet sale, the price was considerably cheaper than the same model at Sears outlet.  I read with trepidation some of the reviews of the online shipping service, but noted

Now I know why I have always done my shopping a Lowes.  I found a good deal on a front end washer online so I placed the order.  I received an e-mail stating someone will call 1-2 days before my chosen delivery date to set up a delivery

I purchased a fireplace from HD and when it arrived, everything was in order. The price was lower than most too. I do recommend

Positive: Fast delivery (3 days, normal shipping), order was correct, best price for this item. Negative: I ordered 4 interior door knobs from Home Depot.com, and it was shipped in a box the size of a dishwasher! It was filled with all this bulky foam

I was more than a little leery about ordering from HomeDepot.com after reading some of these very negative reviews, but I could not be happier with my experience. I ordered an obscure product and expected it to be shipped in the two to three days stated

Quick Shipment! I was thrilled! Until I went to the store and the $39.96 item that I purchased online had a $10 price tag at the store! Plus, the item showed as "not available in stores" on their website too. so I paid $50.97 for something I could

Had wood floors installed. Bad and sloppy work. Customer service was not helpful. Home Depot never returned calls and did not seem concerned with our problem. My husband wrote comments on the sign off sheet stating our dissatisfaction of installation,

Three projects, three nightmares. What are the odds? Nightmare 1: kitchen cabinet refacing. Three day project took five weeks. Seems they showed me samples from one manufacturer and delivered product from another manufacturer with crappy quality and