The Home Depot Online Store

I found the product simply and for a great price with reasonable shipping and handling. So I ordered, 3 days later my order was delivered to the wrong address by UPS or by homedepot.com nobody seems to know which. I never recieved the product so I called

The 2 small items that I ordered arrived within the time frame quoted and were not damaged. My only complaint is that the shipper used cheap tape to seal the box. By the time I received it, the box was barely closed. Also, the individual items were

Worst store I ever did business with. Their gift policy redemption is short of highway robbery. Gift cards can only be used in their local store and if they don't have your item they will not honor gift cards on the internet although that is the only

Never order anything on-line through Home Depot. If an item needs to be returned you will speak to many different customer service reps. telling you the same song and dance. I am in serious consideration of filing a lawsuit due to time loss and

Ordered one $800 dresser on 8/1/06, they charged me three times for the same item. I called to dispute and they said to wait until they have shipped and then I will have to refuse the items. Meanwhile, all charges were posted on my home depot credit

Where do I begin. First let's start with the fact that we spent over 9 thousand dollars on a order which took 1 month to arrive. One of the items on my order was a T.V. When it arrived it was raining and I was quick to put in my house without inspecting

I recently ordered a furnace filter from Home Depot's online store. The website said "This item usually arrives in 5-7 business days." It is now ONE MONTH LATER and I have received nothing. There was an order confirmation sent to my email almost

I ordered a over-range microwave. After spending 30 min with the operator, explaining my kitchen, I thought installation would be no problem. The guys got here today and acted as if they had never installed a microwave before. And said I would need a

We bought an expensive door at Home Depot and paid for installation just last year. The installation was faulty and the door had to be replaced. Home Depot was totally unhelpful though the door manufacturer agreed to replace the door. Home Depot will

I purchased a patio set and a chaise lounge from homedepot.com, the lounge was lost, and the patio set was delivered damaged 2-1/2 months ago, they still have not mailed me the necessary label so I can return the item. I not only had to pay for a

AWFUL AWFUL AWFUL. I posted a wedding registry online. Someone purchased a light and it arrived broken in THREE places. Customer service wanted to return it to the buyer and then have me ask the buyer to REBUY it. TACKY. I took the rest of my

What a mess. First, placing the order was a nightmare--the cart kept reverting to zero. THEN the order was suspended because there was a comma in the address line, which skewed the match with the credit card address. (Why did the site accept it that

I ordered a $300 framed photograph. After not hearing from Home Depot for three weeks I emailed them for a shipping update. They replied that the package was damaged en route and was returned by the shipper. I was told that in order to receive my order I

I didn't receive my Home Depot Online Store Rebate. Did you? I sent in my rebate form after double checking the requirements and following them. But they found a new way to cheat me out of the rebate. Today I received a letter from them stating I

Ordered patio furniture 7/8/06. It's been 6 weeks, no furniture! Call 800#, put on hold several times, no one can give me a ship date. They don't know when my order will be filled. I even took a copy of my order to my local Home Depot store to get

I ordered two teak tables and 8 chairs from Home Depot Online. The order was accurately taken, and the merchandise arrived in 10 days. Although the design was pleasing, the chairs comfortable and the materials well-chosen, it had been coated by either an

"Never" order on-line. I placed an order for one fan @ $234.00 in May 2006. HomeDepot shipped 3 fans, I refused 2 and returned via the UPS driver. My credit card was charged 3 times. I have been put on hold a minimum of 45 minutes on 3 occasions

It was very easy to order with homedepot but we never recieved our order. I ordered in May and now that it is August I finally just cancelled the order. The customer service was horrible. We called many times and they just give you the run around.

I ordered two skylights on June 6. These were supposed to ship within 7 days. By August 1 I had sent 4 emails and made 6 phone calls about the status of this order. Three of the phone calls entailed 30-40 minute holds. Finally, I tried to cancel the

The most horrible on-line ordering system ever! I ordered an air conditioner in June, it said delivery within 5-7 business days. After 3 weeks the on-line system still said the same thing: "your order is being processed by our warehouse." Finally