It was a pleasure making my purchase with The Vacuum Center. I received my product as described and received five free belts! Aaron answered all my questions about the vacuum in a timely fashion so I gave the Customer Service 5 stars. I have already made...
I order a vacuum cleaner on wednesday and received it on friday! I was very happy about the price and the fast shipping, will definitely order from them...
The Vacuum Center is an on-line merchant of vacuum cleaners. While they appear to have a wide variety of vacuums (over 35 brands), from Miele to Dyson, as well as more "standard" vacuums, such as Hoover and Dirt Devil, their prices are outrageous.
...
This is a horrible company - use extreme caution before doing business with them. On 5/6/04 I ordered a vacuum from them for $190, and paid through Paypal. I didn't receive any tracking information from them - their "live tracking" on the site is a joke, so I emailed on 5/9/04 and asked if they shipped the product. I received no response to the email. On 5/18/04 I emailed them again, and this time I received a reply saying that they were out of stock, and they "might" get the vacuum in a week or two. I emailed back asking them to cancel the order no 5/18/04, and received no response. On 5/19/04, I filed a complaint with Paypal, and someone from the company emailed and said I needed to "read their policy" and that they were "well within the 9 days they have to ship the order." I again asked to cancel the order and refund my money, and have not received a response. On 5/20/04 I filed a complaint with their local Better Business Bureau. I plan to file a complaint with the TN Attorney General next.
Stay away!
Update: 5/24/04. The company refunded my money today.
I am extremely pleased with my vacuum and the quick service received! by spongebob82567 ,Nov 17 '03
I ordered a vacuum and received it quickly, it is an excellent machine and The Vacuum Center had the best price I could find. Aaron a customer service rep answered all my questions and recommend it. I am extremely pleased with my vacuum and the quick service received.
Inept, inaccurate, slow service - don't waste your time! by whinnycentaur ,Nov 29 '04
I placed an order on Oct. 16 which was immediately charged to my credit card. On Nov. 9, I sent a follow-up email because I hadn't received the order. On Nov. 10, I received the response "we lost your order and are shipping a new one." I got the tracking information and checked the USPS status on Nov. 12 - nothing had shipped. I contacted them again and was told that they were waiting for the charcoal filters, now had them, and were shipping the complete order. I received the PARTIAL order on Nov. 17 with a note that the charcoal filters were expected to ship on Friday. It's now Nov. 29 and I still haven't received the charcoal filters so I just sent yet another email to follow up. I will never purchase from nor recommend The Vacuum Center to anyone! Way too much work on my part to get a few filters! Also, their on-line tracking system is a joke and when I called their phone number, I simply got a recording that said, "Thank you for calling" then disconnected me!
Unethical business - AVOID THIS MERCHANT by moosepack ,Mar 23 '05
BEWARE this merchant! I ordered a hand vac, and they were very slow to ship it. Then when it arrived, they had shipped the wrong model! When I contacted them, they LIED and said that I had approved the substitution. I asked them to send me a prepaid shipping label so I could return it, and so far they have refused. That was over 2 months ago! I refuse to pay return shipping on an item I did not order, so I recently contacted my credit card company to contest the charge. I am going to contact the Better Business Bureau to report this unethical company. My advice is to STAY AWAY from this merchant!!!
good experience all the way around. Frim websight to actual delivery. all very good
Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 20 '04
Did not respond to emails & phone calls. The Vacuum Center thought the Vacuum cleaner had been shipped & it had not. We thought we had been scammed. However, we finally received what we ordered after many calls & emails. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
Apr 20 '04
I placed a simple bag, belt, and fill tube order for my Kirby vacuum. The Vacuum Center shipped the wrong fill tube. I tried to contact them by phone, but I could never get past their voice mail system and they would not return my messages. Next I tried to e-mail them, again with no response. Finally, after several weeks they e-mail responded, but refused to believe they sent the wrong fill tube or that Kirby even made two styles. After three e-mail attempts and a promise to turn them into the Better Business Bureau, George with The Vacuum Center, agreed to look at his own page to believe they had both fill tubes for sale. I still have not received the correct part. Don't take the chance...you will regret it!!!!!! Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 08 '04
The process was very easy. I found them online order the parts in the middle of the night and recieved the order quickly. The order was exactly what I ordered. You can't get any easier than that!
Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
Apr 21 '04
Very smooth transaction.....will shop there again. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 08 '04
My e-mail correspondence about this purchase was always promptly answered and this facilitated the order greatly. Many thanks. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 07 '04
my experience with your service proved to be very easy and efficient...thank you! Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 06 '04
After a problem getting started with pay-pal, I wound up having to pay $100 more than I would have had I placed the order one day earlier. I was pissed-off even after I was given an explanation. My vacuum doesn't seem as powerful as it should be either. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 06 '04
It was very easy to find what I wanted, place the order, and the order arrived when they said it would. I'm very satisfied with their service. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 06 '04
I got everything I ordered quickly and without hassle. Thanks, Vaccum Center! Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 10 '04
The item arrived on time and in good condition. I was pleased with all aspects of ordering and receiving the product. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 11 '04
We have been emailing trying to figure out the problem with our vacuum. They have been very helpful. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 14 '04
great doing business with!Will repeat again when our supplies get low or something breaks. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 06 '04
The product was described correctly, pricing was fine. Read more
Overall Rating:
Customer Service:
On-Time Delivery:
Selection:
May 23 '04
Fast professional service. I only needed 2 parts for my vacuum and they arrived very fast. The prices were very reasonable too. Read more
Oreck XL Gold Power Team Vacuum Cleaner Vacuum Buy the Oreck XL® Gold, get the Handheld Vac, Speed Sweep, and Car Vac, FREE. Free shipping. Oreck Vacuum Cleaner: The XL Gold Two-Speed Powerteam ut...
Epinions.com periodically updates pricing and product information from third-party sources, so some information may be slightly out-of-date. You should confirm all information before relying on it.
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.