TravelSmith Online Store

I ordered and received 2 swim suites. They were expensive but I needed a good one and thought that one of the 2 may work. When they arrived I tried them on only to find they were very ill-fitting & unflattering. Their return information said to call ...

I have shopped with TravelSmith several times and I like their durable travel clothes for the most part. They are a little baggy, but always look neat and pressed. But their customer service has to be the worst I have ever had from an on-line ...

Unfortunately, unlike the previous glowing reviews of this company - I must present the dissenting vote. I found this company to be extremely difficult to order from - and unresponsive to customer complaints. Despite their rather high price points for ...

We first became aware of TravelSmith more than 10+ years ago. We've received their catalogs all during that time. We've also been to their semi-annual clearance sales held at the convention centers in San Mateo, CA and Marin Civic Center, San Rafael, ...

Pros: GREAT customer service; great product selection.
Cons: none

While planning for a trip to Europe this fall, I went to travelsmith.com to order some wrinkle-resistant clothing, etc. I was disappointed that the items were on backorder and the estimated availability would not be in time for our departure date. I sent...

My mother and I have both had a not so great experience with Travelsmith, we ordered their very popular Spinner Overnight bag in solid black only to receive a patent leather one instead.  My mother was the first to order it for my birthday, it

After receiving a gift o two items, both I and my wife needed smaller sizes.  Of course we sent it back immediately using the enclosed formsx and included UPS shipping label.  After 3 weeks, I called. They did nothing because a replacement of

My friends and I are totally disgusted with Travelsmith's Customer Service.  Since we live in Hawaii they automatically charge us for something called Fed Ex Smart Ship, which is just another name for parcel post (slow boat is what we call

Horrible customer service!  I recently placed an order on a Sunday with overnight shipping.  I was leaving on a trip on Wed and according to the website it would be here Tuesday morning.  Tuesday night I called and they said they still had

I purchased a pair of men's microfiber slacks several years ago and was very satisfied with the slacks. I wanted to purchase the same item in a different color, but the exact model number was no longer available.  I purchased a similar item which

Order was received as described and within anticipated arrival time.The item was a web sale women's one piece swimsuit - an attractive looking faux wild animal print with black bottom. For an item that was originally supposedly a high ticket garment

No matter where I am going on vacation, I can always find the right attire on TravelSmith. I don't like to take big suitcases, so it is so important to me to have nice looking clothes that can be crammed into tiny places that don't look like they have

I discovered TravelSmith when I was planning a three-week trip to Italy. Since I was traveling alone and could only take one small bag, I was delighted when my super-organized friend turned me on to her Big Trip/One Bag strategy: she relies on

I ordered recently online and didn't get an email confirmation or an order number. Fortunately, I printed the "order confirmed" page. When I called to find out if my order went through 2 days later, I was told that they could find no such order.