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US Mattress Online Store

Overall store rating:  Store Rating: 4.0
Reviewed by 477 customers
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Overall Rating:Store Rating: 4.0
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US Mattress Online Offers Everything Except the Means to Try Them Out

by Bryan_Carey Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Epinions Most Popular Authors - Top 10, Sep 19 '08
Mattress shopping takes time and patience. Gathering research on the basics is a good starting point, but once facts are known, the next step is to check out the mattresses by visiting a local retailer. Finding these facts can easily be accomplished ...
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Overall Rating:Store Rating: 5.0
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I would defiantly recommend an online purchase from us-mattress.com and I'll explain why below.

by gluckon , Mar 27 '08
I would like to start off by saying that I was a bit skeptical about purchasing a mattress online. Overall I would defiantly recommend an online purchase from us-mattress.com and I'll explain why below. Before making a large purchase I ALWAYS do my ...
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Overall Rating:Store Rating: 4.0
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Sweet buy + sweet dreams = sweet experience

by good_buy_guy , Jun 04 '07
I'll break it down chronologically- choosing the mattress I wanted was fairly easy- beds can be compared easily via a grid that allows comparisons of features between their mattresses. I used this to narrow down my choices and make my final selection. Of ...
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Overall Rating:Store Rating: 5.0
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Great Purchase Experience

by jjohnston , Jul 08 '02
I was very pleased to purchase my new Stearns and Foster bed at us-mattress. I was nervous buying a mattress over the internet, but found the experience wonderful.

While shopping both local stores and the internet, I came across us-mattress...
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Overall Rating:Store Rating: 5.0
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Excellent company to order a mattress from. Very pleased with every aspect of my order.

by bobsmarie , Sep 28 '09
I was very reluctant to order a mattress from a online site, but I'm so glad that I did.  After looking at several vendors, I chose Usmattress as they had the best prices, selection , information. I have nothing but positive things to say about my ...
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Overall Rating:Store Rating: 5.0
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A satisfied purchase

by cjonline , Dec 08 '02
I used epinions to help make my mattress selection, and found us-mattress here, ultimately making the purchase with them. It seems the jury was out with some good and bad feedback, so I thought I'd take the time to give my experience with them:
...
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Overall Rating:Store Rating: 2.0
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Good prices but inefficient delivery

by cetucker , Jun 03 '02
We ordered a Sealy crown jewel mattress and bed frame from these mattress discounters, attracted by the promise of free delivery and set up. When we placed our order they seemed helpful and efficient compared to our local mattress stores.

...
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Overall Rating:Store Rating: 1.0
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Nightmare!

by kwm4429 , May 28 '09
In anticipation of a visit from a friend and her young daughter at the end of May, I placed an order with US-Mattress for a Wesley Allen Daybed and a twin sized mattress on 4/5/09 for my 3rd guest room.  That's the last time ...
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Overall Rating:Store Rating: 2.0
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Great Product & Price - Very Poor Execution

by bbourbeau , Oct 01 '02
Great prices and customer service, but....beware of their delivery service. They often use Allied Van Lines, a carrier of very questionable reputation (see elsewhere in Epinions). My experience was terrible. They offer, "white glove service", for high...
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Overall Rating:Store Rating: 5.0
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Great experience

by jtmohio , Oct 21 '02
Like the other customer, I was leary of buying a big item online. But had done it before. I bought a Stearns & Foster queen mattress. Was very satisfied with the customer service. Everything went almost as we had agreed, except for re-scheduling it...
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Overall Rating:Store Rating: 5.0
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Super service all around!

by hollym2 , Dec 22 '02
Before ordering my Stearns & Foster mattress from US Mattress I read the epinions and was a little bit concerned because I had read some negative comments about their shipper. I just wanted to add that I had absolutely no problem at all with the same...
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Overall Rating:Store Rating: 5.0
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Very easy and pleasant

by cswatton , Dec 19 '02
I ordered a Sealy Middlebury Mattress Set - Queen Size - via the phone and customer service was very helpful and very nice. During the entire process I spoke with 3 different people who were all very courteous and helpful. Delivery was exactly 2 weeks...
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Overall Rating:Store Rating: 4.0
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I am a very satisfied customer

by plainlyjane , Jul 22 '08
Friday June 19/08: Placed mattress order during late night hour. Sat June 20: Debit posted to my account Monday June 23: After inquiring,received email from R.S., customer service saying my order had been shipped out that day. (6-23-08) Tuesday July 1: ...
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Overall Rating:Store Rating: 1.0
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CUSTOMER SERIVCE does not live here...

by tashatiene , Apr 27 '07
Worst experience of on-line shopping I have ever came across.. and they have been terrible in customer service. I called and cancelled my order to buy a more expensive mattress the day of my sale, yet they did not return my call. When I saw the bill on ...
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Overall Rating:Store Rating: 1.0
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Poor customer service

by daxathon , Jul 08 '08
purchased two mattress sets from your company and spent ~2100$. I was quite upset when several weeks later I saw the king mattress on you website for $445 dollars less than I paid for it. I called last week and spoke to Adam? who was very nice but ...
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Showing 1-15 of 442 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 30   Next
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Overall Rating:Store Rating: 5.0
 
Feb 27 '09

easy
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Overall Rating:Store Rating: 4.0
 
Feb 27 '08

It was excellent and the delivery people were wonderful
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Overall Rating:Store Rating: 4.0
 
Feb 11 '08

I received my ordered products well. I think Us-Mattress set up a good service
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Overall Rating:Store Rating: 5.0
 
Dec 14 '08

The 'professional' reviews on the web site are fairly accurate. The product/matress I purchased was very economical, well worth the money spent.
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Overall Rating:Store Rating: 4.0
 
Dec 11 '08

when I ordered I thought that the dilevery was going to be sooner, but that was partly my fault. I thought the order was processed and filled from the time of my order, but it was just a little different. once you recieved the order and processed it, the it was sent to the manufacturer and they had to process and fill the order, but everything worked out OK as I took delivery before my deadline.
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Overall Rating:Store Rating: 5.0
 
Feb 12 '08

US Mattress was great! They had the exact merchandise I was looking for at a great price.
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Overall Rating:Store Rating: 4.0
 
Feb 11 '08

I included a 'comment' in the order with a question (obviously ignored), and sent two emails to US Mattress to ask for confirmation of the 'type' of delivery I would get with this mattress. They did not respond at all. I was able to get an answer from the shipping company just prior to receiving the order. If there had been an issue, it would have been better to have had an answer before it got to that point!
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Overall Rating:Store Rating: 5.0
 
Aug 13 '08

Had to wait a long time for delivery from the delivery company. Had to wait two weeks after requesting delivery even though they had the mattress and box spring about a month prior.
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Overall Rating:Store Rating: 5.0
 
Nov 07 '08

Great quality mattress, the best ever in customer service.
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Overall Rating:Store Rating: 4.0
 
Oct 27 '08

The shopping part was easy, getting the delivery has not occured yet. It has been 20 days from the order.
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Overall Rating:Store Rating: 4.0
 
Oct 23 '08

We were pleased with our purchase. THe delivery men were very couteous and repnaible. We liked the prompt timing of delivery.
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Overall Rating:Store Rating: 4.0
 
Feb 26 '08

US - Matress was fine, however the company used to deliver the product made it difficult to accept deliveries, having no time slots available and only offering delivery between 9-5 M-F.
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Overall Rating:Store Rating: 5.0
 
Oct 23 '08

very good price and no shipping charges
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Overall Rating:Store Rating: 5.0
 
Dec 10 '08

I live on a dirt road in Vermont and the delivery men were wonderful. It was raining and snowing all day, the delivery was made at 6:00p.m. and the tractor trailer truck could not get in the driveway. The men walked the mattress and box spring to the house and to the bedroom.(I bought a King size!)Thank you again
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Overall Rating:Store Rating: 1.0
 
Mar 09 '08

I will not shop with them again.
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Showing 1-15 of 442 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 30 Next



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