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US Mattress Online Store

US Mattress Online Store

Overall store rating:  Store Rating: 4.0
Reviewed by 711 customers

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Showing 1-20 of 88 reviews Page 1 2 3 4 5   Next
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Overall Rating:Store Rating: 5.0
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OUTSTANDING!!

by , Jul 31, 2013 Rated a Very Helpful Review
I was very wary about ordering from US Mattress after reading the reviews, but I went ahead with my order and received OUTSTANDING service.It seems like some of the bad reviews are from customers who bought their bed based on the description of ...
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Overall Rating:Store Rating: 1.0
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Terrible follow up and service. AVOID!!!

by , Mar 7, 2013 Rated a Very Helpful Review
My first mistake was ordering a desk from a company called US mattress. It was a nice desk, made by Hooker, who makes quality furniture.Shame in Hooker for using this company to represent them And be the interface to their customers.I ...
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Overall Rating:Store Rating: 5.0
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Great experience with US Mattress and shipping company

by , Dec 15, 2012 Rated a Helpful Review
I ordered a Sealy Posturepedic mattress and boxspring on Nov 21st and took advantage of the early Black Friday sale. By comparing prices on line and in local stores, I estimate that I saved about $400 ordering this set from US Mattress. I loved the fact ...
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Overall Rating:Store Rating: 1.0
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Worst mattress retail experience

by , Sep 14, 2012 Rated a Very Helpful Review
US Mattress guaranteed we would have our mattress in one to two weeks.  A month and a half after placing our order, US Mattress still had not delivered it, and was not able to guarantee delivery for at least another two weeks!  They ...
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Overall Rating:Store Rating: 1.0
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Horrible Experience

by , Jun 1, 2012 Rated a Very Helpful Review
My open letter to US-Mattress.com and the reason you should never ever order form them: I want you to know of the most awful experience myself and my wife have had in dealing with your company as I will make sure it shows up on every review site ...
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Overall Rating:Store Rating: 5.0
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We are very satisfied with what we received from US Mattress.

by , May 17, 2012 Rated a Helpful Review
While being extremely hesitant to order such an expensive and important item online,  we did just that after  having trouble with a local store.  Customer Service (Tony) was very helpful in meeting a price match and we ordered a ...
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Overall Rating:Store Rating: 1.0
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They will sell you a defective product and deny any remedy.

by , Mar 25, 2012 Rated a Very Helpful Review
I ordered my queen-size Sealy Posturepedic mattress, foundation, and frame at the end of November 2011. They arrived on-time 2-3 weeks later. After sleeping on different sides the bed for a few weeks, as recommended by US Mattress's own website, I ...
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Overall Rating:Store Rating: 1.0
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bait and switch

by , Feb 17, 2012 Rated a Helpful Review
On Dec 2., I purchased a bed online thinking I had ordered the boxspring with it, which was $99.00 at that time.  A few weeks later, a mattress was delivered but not the box spring, The delivery people would not wait while I was on the phone with US ...
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Overall Rating:Store Rating: 1.0
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A TOTAL WASTE OF MY TIME

by , Sep 28, 2011 Rated a Helpful Review
I ordered a mattress on 9th September and delivery was supposed to be 1-2 weeks.  Payment was taken near enough immediately and on Fri 16th Sept I got a phone call to say my billing and shipping address did not match up.  I verified the ...
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Overall Rating:Store Rating: 4.0
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Better than I expected

by , Aug 10, 2011 Rated a Helpful Review
This was the first mattress that I bought online.  Since moving to a rural part of Oregon I've had issues with finding large items like this locally for a good price.  After going to the nearest large town with mattresses in the store and ...
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Overall Rating:Store Rating: 5.0
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My Experience Was Great -- No Complaints, and GREAT Prices

by , Jul 19, 2011 Rated a Helpful Review
I just ordered and took delivery of a new Sealy mattress for my tween daughter from US-Mattress.com.  I have to admit that I was very wary about placing the order, especially after reading some reviews on this site, but my worries were totally ...
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Overall Rating:Store Rating: 1.0
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The worst experience ever

by , May 20, 2011 Rated a Helpful Review
The delivery speed is probably the worst in the world.  On the day of delivery the original set time was 9am-1pm.  Having to leave the state later that day for my own birthday party, I had no problem with a morning/early afternoon ...
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Overall Rating:Store Rating: 1.0
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Shipping isn't as described

by , Mar 11, 2011 Rated a Helpful Review
When i ordered the mattress, i chose the White Glove option, and the estimate i was given for delivery was approximately 7 days. However, after ordering and paying for the mattress, i received a message stating that the order had been transmitted to the ...
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Overall Rating:Store Rating: 1.0
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Do yourself a favor and do not buy from this ripoff company

by , Mar 5, 2011 Rated a Very Helpful Review
Worst online experiance ever! I purchased a Wesley Allen daybed with the two recommended mattresses. The mattresses arrived and they were so sub par that I refused delivery. I could feel the coils sticking out right through the "ultra plush" mattress. ...
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Overall Rating:Store Rating: 1.0
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Customer Service is Unresponsive, Forgetful.

by , Jun 25, 2010 Rated a Helpful Review
Nothing feels worse for a customer than to be told something is going to be taken care of, only to call again and be told that they don't even remember hearing from you in the first place. The pricing is fair and website is a great to ...
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Overall Rating:Store Rating: 1.0
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Hope you don't have a problem

by , Jun 5, 2010 Rated a Helpful Review
Terrible customer service.   I initially purchased my mattress from them because they had decent prices (perhaps not the best, but decent) and their website looked good, now I wish I had read some reviews about them. ...
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Overall Rating:Store Rating: 1.0
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APPALLING EXPERIENCE. WISH I HAD USED ANY OTHER COMPANY.

by , Feb 26, 2010 Rated a Helpful Review
I bought twin beds for my 4 year old twin girls and the bases were shipped separately from the mattresses. In fact we still haven't received the mattresses and will have to wait another week for them to be delivered. When I got the call to say the beds ...
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Overall Rating:Store Rating: 1.0
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One of the worst ever!!!

by , Jan 15, 2010 Rated a Very Helpful Review
I only wanted to post this to hopefully prevent this from happening to others. At the end of this I will place a copy of an email I sent to US Mattress that I received no response to. I placed an order with US Mattress on 12/29/09 and by 1/6/10 I had ...
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Overall Rating:Store Rating: 1.0
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Stressful, disappointing, time consuming

by , Jan 11, 2010 Rated a Helpful Review
For those who don't like to read, in one word:  horrible.For those who want the details.I ordered a mattress and box spring with free next day delivery.  I got a call a few days later that what I had ordered was out of stock and ...
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Overall Rating:Store Rating: 1.0
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something fishy going on at that company

by , Dec 9, 2009 Rated a Helpful Review
This company(US MAttress) is a nightmare... there is no manager ever to speak to.I bought my mattress from them 3 years ago.from someone named SKY... she is now a manager and refused any phone calls!!!.MY bed  is defective and sags...It is a sterns ...
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Showing 1-20 of 88 reviews Page 1 2 3 4 5 Next

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Showing 1-15 of 628 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 42   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Jan 27, 2011
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good product, good service. However they were supposed to have old matress and...
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Overall Rating:Store Rating: 3.0
 
Jan 26, 2011
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What I liked about US Mattress web site was the variety of products and the...
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Overall Rating:Store Rating: 5.0
 
Jan 26, 2011
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excellent. very professional.
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Overall Rating:Store Rating: 4.0
 
Jan 25, 2011
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Shopping was a great experience. Delivery service is awful. I timed the...
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Overall Rating:Store Rating: 5.0
 
Jan 24, 2011
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The shopping guide for comfort worked great. We are enjoying our mattress, and...
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Overall Rating:Store Rating: 4.0
 
Jan 23, 2011
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mattress too soft
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Overall Rating:Store Rating: 2.0
 
Jan 22, 2011
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There are some things that should not be purchased on the internet. Mattresses...
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Overall Rating:Store Rating: 5.0
 
Jan 22, 2011
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The entire process was excellent. Would buy my next bed at US Mattress.
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Overall Rating:Store Rating: 5.0
 
Jan 15, 2011
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good choice of mattresses, good information on website, good shopping...
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Overall Rating:Store Rating: 5.0
 
Jan 3, 2011
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Mattress was out of stock. It took about a week to manufacture. Tracking said...
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Overall Rating:Store Rating: 5.0
 
Jan 3, 2011
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My shopping experience in purchasing my new products was better than any...
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Overall Rating:Store Rating: 5.0
 
Dec 29, 2010
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Competitive price, free delivery
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Overall Rating:Store Rating: 4.0
 
Dec 28, 2010
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good
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Overall Rating:Store Rating: 5.0
 
Dec 27, 2010
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Very good experience. I just ordered the product I wanted and it arrived very...
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Overall Rating:Store Rating: 4.0
 
Dec 23, 2010
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It was a good experience
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Showing 1-15 of 628 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 42 Next