HomeWeb Sites & Internet ServicesOnline Stores & Services

Vision Direct

Overall store rating:  Store Rating: 4.5
Reviewed by 3527 customers

A message from Vision Direct:
Over 92% of orders are shipped the same day. We ship worldwide! Free priority shipping on all US and Canadian orders over $99. International customers receive a discount of $5.95 on shipping. Lowest prices guaranteed!
  
  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-20 of 117 reviews Page 1 2 3 4 5 6   Next
Date Rating
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Shipping delays + Damaged Lens Policy = Company to AVOID

by , Dec 13, 2013 Rated a Very Helpful Review
92% of their orders ship same day? WHAT???Sorry, but take a look at their site. Click on ANY contact lens. Seriously, you'll see what I mean if you do. You'll see it most likely says either 4-7 days to process or 1-3 days to process, right? I had ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worst ~ they sell expired contacts to get rid of their inventory

by , Oct 26, 2013 Rated a Very Helpful Review
This is the worst ripoff I have even encountered on the internet. I sent in my prescription and did not get my contact lenses until almost a month later. The first pack I open had a tear in it. I contacted vision direct and this was their response. ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

#1 online contacts site

by , Mar 22, 2013 Rated a Helpful Review
Great prices! Good selection.  I had a miscommunication with my order, but I contacted them and it was promptly resolved.  I placed my inital order right before my presciption was to expire and for a brand i used in the past but switched from ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

VisionDirect.com: Lowest prices I could find, easy ordering process

by , Oct 10, 2012 Rated a Very Helpful Review
After being frustrated with the high prices that my eye care provider offered for contacts, I began using 1800contacts.com several years ago. But before I reordered this time, I decided to do some shopping around. I discovered that ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Damaged goods, appear fake, terrible customer service

by , Oct 2, 2012 Rated a Helpful Review
These guys have a pretty good range and their site works ok but what's the point of having that if the goods come damaged (scratched lens on my Prada sunnies). Took 3 emails to get a response and then another 4 to sort it out. Their English was poor and ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

FRUSTRATING. NEVER AGAIN. NO CONFIDENCE

by , Jul 2, 2012 Rated a Helpful Review
Prices are great, customer service is responsive BUT BUYER BEWARE!On Sunday, I placed an order for contacts in my correct BC size of 8.4. (same contacts I've worn for years) Upon unearthing my written rx & sending a copy to Vision direct, I ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Fast, Affordable, High Quality Contacts!

by , Apr 28, 2012 Rated a Helpful Review
Background I wear Acuvue 2 contacts and do not have vision insurance. I receive annual eye exams but do not buy my contacts from the doctor's office since I can usually find them cheaper elsewhere. In the past I have purchased my Acuvue 2 ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Very Poor Customer Service!!

by , Jan 28, 2012 Rated a Helpful Review
Have used this company for 4 years without any issues until this year! Even though I order the same contacts all the time they wanted to get verification from my doctor. Three days go by and still my order not shipped so I called them...they told me they ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

TERRIBLE! DON'T USE!

by , Sep 27, 2011 Rated a Helpful Review
TERRIBLE!! Ordered contacts on Saturday.  I understand they have to contact your doctor, fine! But I paid the $19.99 for overnight shipping so that they would arrive before I left for out of town that Wednesday! Called Monday to see if my order ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

worst possible experience.

by , Aug 22, 2011 Rated a Helpful Review
O-k. I purchased my lenses online at 10:30 am on Friday. I paid an extra 20 dollars for overnight shipping. I expected my contacts to arrive Saturday since no mention of weekends or Saturdays was made on the checkout webpage or at the latest Monday. ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Vision Direct makes the customer pay for the company's mistakes!

by , Jun 21, 2011 Rated a Very Helpful Review
I had a HORRIBLE experience with Vision Direct Online!!  I placed my order via the website.  I had recently visited a new eye doctor who wanted to change my prescription.  Because I was a new patient, he wanted to see me in his ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

All in all, Vision Direct is a good company to order contacts from.

by , Mar 25, 2011 Rated a Very Helpful Review
After searching around for different online companies, I ordered a 6 month supply of contacts from Vision Direct. I ordered on a Wednesday evening, faxed my prescription, and the next morning I was emailed saying my prescription had been accepted. ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible

by , Dec 29, 2010 Rated a Helpful Review
My recent experience with Vision Direct has been a nightmare. On 12/13/10 I had to reorder contacts and had a change to the prescription. I filled out the information and sent the order via email. I wasn't able to attach the new rx so I sent it in ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

This is the best place to buy contacts on the web!

by , Sep 12, 2009 Rated a Very Helpful Review
I used to order from 1800contacts every year for 5 straight years, and unfortunately, their prices are just not competitive anymore.  I heard about VisionDirect from a MyPoints mailing and decided to check them out before ordering my annual reorder ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Beware of Vision Direct : Pathetic attitude, awfully bad service, rude, waste of time

by , May 7, 2009
(Not Yet Rated)
Don't trust them - they even write their own reviews (see whirlpool forum on Vision Direct and you will really be concerned!)Wrong glasses were sent to me; wrong prescription in wrong glasses sent; they then said that I'd ordered the wrong ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

THEY DONT SHIP AS FAST AS THEY PROMISE

by , Feb 14, 2009 Rated a Helpful Review
THEY SHIP CONTACT LENSES SLOWLY!I placed my order at 8am on Tuesday and they didnt ship until Friday even though I paid for expedited 3 day UPS shipping.  They said it was because the optometrist delayed verification of the prescription and then ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

don't order from Vision Direct if you are in a hurry

by , Oct 29, 2008 Rated a Helpful Review
I have ordered twice from VisionDirect - both times have been nothing but frustration.  Their website brags that they get in stock orders out in one day.  Both times I paid for rush shipping; both times more than a day goes by and no ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Frustrating,tiring,insulting and incompetent

by , May 5, 2008 Rated a Helpful Review
I purchased a pair of frames from visiondirect and paid instantly through credit card.I received a confirmation email telling me that my order had been successful, only to receive another 4 days later telling me that 'they were out of stock, had sold the ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The Best Prices, Fast Shipping, Great Selection

by , Mar 12, 2008 Rated a Very Helpful Review
I love Vision Direct. I have now placed 3 orders through their website and have nothing but good things to say about this online store. They offer a wide variety of products, have fast (and possibly free) shipping, and great prices. I will ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Easy Order Process, Would Not Price Match

by , Jul 23, 2007 Rated a Helpful Review
I planned on placing my recent contact lens order through Vision Direct because of the 5% price match policy. I placed the order online without any problems and then I emailed them as that is what their price match policy said to do. I then received an ...
Read the full review
Showing 1-20 of 117 reviews Page 1 2 3 4 5 6 Next

Read Surveys Where do surveys come from?
Showing 1-15 of 3,430 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 2.0
 
Jun 11, 2014
(Not Yet Rated)

I have filled out a detailed survey already. Please see that for a detailed...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 24, 2014
(Show)

The process for so simple and my contacts arrived very quickly. I did have a...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 5, 2014
(Show)

The customer service I received was outstanding. I placed my order online and...
Read more
Overall Rating:Store Rating: 3.0
 
Jan 25, 2014
(Show)

I wouldn't shop here again because i gave you the prescription with the...
Read more
Overall Rating:Store Rating: 5.0
 
Sep 20, 2013
(Show)

Ordering was easy and I received my order in a timely manner. BUT I had a...
Read more
Overall Rating:Store Rating: 3.0
 
Aug 13, 2013
(Show)

Vision direct emailed me 2 days after I submitted my order to say that they...
Read more
Overall Rating:Store Rating: 4.0
 
May 29, 2013
(Show)

After I placed order I learned they did not have my lenses and are waiting for...
Read more
Overall Rating:Store Rating: 5.0
 
May 23, 2013
(Show)

Order was wrong, not their fault, and had to return, which they agreed to. They...
Read more
Overall Rating:Store Rating: 4.0
 
Mar 4, 2013
(Show)

I tried vision direct over 1800contacts because of the price and the promotion...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 28, 2013
(Show)

I had some trouble with an incorrect shipping address. But they resolved the...
Read more
Overall Rating:Store Rating: 5.0
 
Feb 18, 2013
(Show)

Visiondirect.com is always easy to purchase from. They usually have fast...
Read more
Overall Rating:Store Rating: 2.0
 
Nov 12, 2012
(Show)

I have not received my order yet and it has been 5 days short of one month to...
Read more
Overall Rating:Store Rating: 3.0
 
Nov 12, 2012
(Show)

Customer service call center was not friendly, acted flippant. Very...
Read more
Overall Rating:Store Rating: 1.0
 
Jul 26, 2012
(Show)

Terrible customer service. Tried to fix/cancel an order immediately after it...
Read more
Overall Rating:Store Rating: 1.0
 
Jul 9, 2012
(Show)

I lost FSA dollars due to them indicating an item was in stock and then being...
Read more
Showing 1-15 of 3,430 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next