Vision Direct

I planned on placing my recent contact lens order through Vision Direct because of the 5% price match policy. I placed the order online without any problems and then I emailed them as that is what their price match policy said to do. I then received an ...

I have ordered twice from VisionDirect - both times have been nothing but frustration.  Their website brags that they get in stock orders out in one day.  Both times I paid for rush shipping; both times more than a day goes by and no ...

THEY SHIP CONTACT LENSES SLOWLY!I placed my order at 8am on Tuesday and they didnt ship until Friday even though I paid for expedited 3 day UPS shipping.  They said it was because the optometrist delayed verification of the prescription and then ...

I purchased a pair of frames from visiondirect and paid instantly through credit card.I received a confirmation email telling me that my order had been successful, only to receive another 4 days later telling me that 'they were out of stock, had sold the ...

Excellent Site, the best Customer Service and the best prices, I won't go anywhere else for my contact...

I bought some lenses from them. They were the best price around. They arrive 4 days later. The best online shopping experience I have had. Buying contacts from my doctor takes weeks and cost so much more. I'll use them again and would recommend them to...

I ordered Surevue contact lenses on a Sunday, and they arrived on Thursday. They were even shipped on a holiday (Veteran's Day).

However, out of the 10 boxes I ordered, one of the boxes was a wrong prescription. I called Customer Service...

I've been using vision direct for the past year, ordering daily disposables every 2 months from them. The site is easy to use, prices are pretty good, and I've always received my order within a couple of days of placing it. I do have a pretty common...

I first purchased from visiondirect.com over a year ago. Their prices are extremely reasonable, you can definately expect to pay quite a deal less than what you do at your local doctor's office. Shipment is fast as well. I recently received a reminder...

I stumbled across VisionDirect's website, and decided to give them a try. I ordered my contact lenses on Thursday, got them on following Saturday. Price was very good, 25% less than at doctor's...

Pretty awesome experience with this company! I placed my first order on Thursday or Friday and received the order today (Monday). I cannot be more pleased. The prices are great, and it took me two weeks to pick them up from my optician's vs. the 3 or 4...

I am english and wear contact lenses, I have recently moved to Italy. My language skills are not as good as they need to be, so I took the easy option to buy my lenses online. I have bought many things from the USA and never had a problem before. When ...

Don't trust them - they even write their own reviews (see whirlpool forum on Vision Direct and you will really be concerned!)Wrong glasses were sent to me; wrong prescription in wrong glasses sent; they then said that I'd ordered the wrong ...

I placed my order at the end of May and I am still waiting for the lenses at the beginning of JULY!!! When you contact customer service all you get is repeated assurances that the lenses have been shipped and an arbitrary date after which they say they will assume the shipment is lost. That date has not yet arrived!!! It is also like dealing with robots, absolutely no humanity whatsoever. This my second order, the first was fine but a 50% hit rate is not good enough.

Order arrived promptly, good price. However the first box of lenses I opened had two defective ones in it (not uncommon with my lens, as this has happened to me before.) The problem is, I get NO RESPONSE from customer service via email. I have yet to try phone calls, but at this point I will probably just give up. 1800contacts always responds quickly with no hassle, so I guess I will return to their service.