Vision Direct

Pros: Cheapest prices online
Cons: Waiting for your order

Using a coupon code found online (10% off), my focus dailies were $5/box cheaper than every other online merchant. I placed an order on a Tuesday and I received it via USPS Priority mail on Saturday. It took more than a day to process the order, but I still had my order 4 days after ordering.
Overall, No problems!

If you're looking to save money on your contacts, give Visiondirect a try.

I bought lenses from them one single time, and they have subjected me to marketing e-mails and postcards for years, EVEN AFTER I WROTE TO TELL THEM I HAD LASIK SURGERY. One of the boxes of contacts I bought from them had outdated packaging too.

I ordered four boxes of contact lens on Dec. 6th. They shipped them on Dec. 7th. I received them on Dec. 9th. I saved about $50-100 then buying them from my eye care place. It was funny...I called my eye care place to see how much 4 boxes would cost and they told me $180+tax. When my eye care place got a request to authorize my order from Vision Direct the eye care place called me to offer special pricing of 4 boxes for about $140+tax. I told them they were still about 50% higher in price. That pretty much shut them up.

No problems - I had my contacts within a few days of placing my order. The price was great and the order process very simple.

I ordered my contacts online and received them within 1 week! I was a little scared to order from them based on some of the opinions, however my experience was nothing less than perfect! I got a 10% discount by searching for coupon codes online - that saved me $20. Then I got a rebate of $60. Not to mention the fact that their prices were $15 per box less than the place I have always ordered my contacts through - 1-800-contacts.com. I could not be more pleased.

WARNING: This company will try to "substitute" something you did not order, and then refuse to cancel the order by email, EVEN though the email they send you notifying you of the "substitution" says to reply TO THE EMAIL within 3 days if you would rather cancel! This is day 2 for me, and 3 emails later they are still refusing to honor my request to cancel the "substituted" order!

I ordered a pair of Acuvue 2 color OPAQUES (these are the colored lenses for DARK eyes, mine are brown.) They wanted to substitute the "enhancers", which DO NOT work (as stated on the acuvue website) on dark eyes!

This is a portion of the email they sent me, when they refused to cancel the substituted order:

The only reason we make a change to your order without further consultation, is because we have already secured this authorization when you entered into our sales agreement.

WHAT crap! Beware, this company will do ANYTHING for a sale, even so far as substituting something you cannot even use!

I bought 2 boxes of one day lenses from vision direct. They checked with my optometrist and found that my one day lenses prescription has expired. So what they did was putting in an order for me (without asking me) for biweekly lenses from their site. They sent an email saying my order which I didn't place was confirmed that that in 3 days my lenses would be shipped and credit card charged. Luckily I checked my email today and found it and called them. They argued that it's just how they do business.
Imagine if I didn't check my email, they would have charged me something that I didn't ask for at all. And they claim it's just how they do business!

I never received my contacts, no email confirmations, overall not satisfied. after emailing a request on the status of my order and getting an automated email response I canceled my order. I ended up ordering from brandnamecontacts.com and got a phone call and email immediatly about my rx.  Six days later I am seeing perfectly and will order from brandnamecontacts.com again! Do not order from vision direct.com. Too slow, no customer service. no email responses from a human.

Fast delivery, reasonable prices, highliy recommended. And they often send promo codes to save money. I also like the automatic renew feature, it makes ordering contacts very easy.

04/30/04 i ordered my contacts two weeks ago. my tracking information says that the contacts have been delivered, but i never received anything!!! i emailed them, but they sent me my tracking number in response. hello? how stupid is that? I gave them my tracking number in my original email to them.

05/12/04
I still have yet to receive my package. I contacted customer service via email, which I thought might facilitate the process rather than being tossed around on the phone. I had to email customer service a few times to keep them updated on my missing package. I had to call my post office as well to see if they had my package, which they didnt so I contacted customer service again. Customer service told me that they would forward my email to the head of their "investigation department." I think they just forwarded my email to the lead of their department, who sent me a "declaration of lost shipment" form. I just printed itout and faxed it over today, so they may "investigate" my issue further with the post office.

05/18/04 I finally got my new contacts. Be persistent with this company& all should work out.

Here's the other scam. Once you order from VD, you get emails every few months offering a 10% discount, which somehow never appears on your bill even after you enter the promo code.

Then you get a form email reply where none of the options is what you wrote to them about.

I told VD - two strikes and you're out - there's plenty of other places to order lenses.

Hi All,

Be careful. VisionDirect has decent prices, but they also have a scam. In my case they upgraded my order without my permission. I ordered contact lenses, but they shipped and billed me for 'moist' contact lenses, which cost $150 more than the ones I ordered.

VD claimed my prescription requires special lenses (which is ridiculous - no one requires 'moist' lenses). I have my paper prescription which does not specify anything other than 'contact lenses' and my optometrist confirmed this as ridiculous.

I called VD and requested a return but they refused to pay return shipping. When I threatened to disput the order with my credit card company, they magically re-routed the package back to their depot. But - two months later - they have still never credited my card.

The prices may look good but BE CAREFUL. Ask yourself if it's a good deal if you add $150 and a huge headache to the total.

Good luck.

I placed an order with VisionDirect.com about a week ago, and in compliance with the new Fairness to Contact Lens Consumers Act, faxed them a copy of my prescription and gave them my eye doctor's contact information. I received an email the next day with VisionDirect claiming that my prescription was somehow "invalid", and after a lengthy and unproductive phone conversation with customer service, found out that they were balking at my faxed prescription because the letterhead didn't look professional enough (i.e., they thought I could have forged it). I gave up with the company after this ridiculous fiasco, canceled my order with VisionDirect.com, and placed a (successful) order with CoastalContacts.com. Consumers: be wary of VisionDirect.com if your eyecare provider gives you your prescription on anything less than holographic anti-theft anti-reproduction paper (which is just about all of us).

Vision Direct had the best price on the lenses I need, and an attractive coupon offer for first-time customers as well. However, it took them three business days to ship my order and they felt compelled to charge me a mystery "processing fee." Shipping an order out the fourth business day after it was ordered (with a weekend in there, too) is pathetically slow, and offering free shipping but charging a "processing fee" is disingenuous. I wouldn't buy from them again.

I was thinking about ordering the Cibasoft visitint lenses. I wanted to read the reviews first and ask a silly question.  For those of you who have tried this lens...I was wondering what color handling tint this lens has?