Vision Direct

 I was extremely impressed with this website! I have been ripped off online before, so I was a little leery at first that they were too good to be true. However, I was pleasantly surprised! I recently got booted off my insurance plan, so I needed to get the best price possible for my contacts. This website was significantly cheaper than the optometrist as well as 1-800-contacts. It was very easy to find what I needed, they verified my prescription with my doctor, and I received my contacts in about 1 week. I will definitely be returning to order more contacts in the future, and recommend this site to friends!

I ordered 8 boxes of Acuvue advanced on a Saturday with standard shipping. My order shipped on Monday even though the e-mail said that they were not able to verify the prescription because they did not reply. My order came in a week afterwards and it surprised me how fast it came. I live in the US and in South California. My order came to me prompt and I cannot say much about the customer service because I never needed to call and ask about my order.

The prices are extremely good! I saved around $40 by ordering my contact lenses through them. I got the free standard shipping and my lenses arrived in less than 4 days!!! My lenses were exactly as I ordered and made me extremely happy.

Vision Directs prices are unbeatable--way better than your local optometrist or those other online discount places. Online coupon codes are always readily availble for Vision Direct, if you do an internet search which will make your order even cheaper :)

Placed an order over 2 weeks ago and they still have not even shipped it.  Was told they were waiting on the manufacturer but I had to continuously call to get this information.

Delivery speed: never received contacts
Order accuracy: assumed correct, but again never received order
customer service: quite good, actually.  They cancelled my order w/out hassle
Overall satisfaction:  terrible

I will never EVER order with them anymore!!!! I ordered blue lenses for 230 dollars ( Theatrical/Effects) and a wavepack to put the lenses in. I waited for 15 days and what did i get only the wave pack. I send them a mail and they just said we already ship it. But it aint true. The next day I scanned my invoice to them. But still no response..!! it's a very bad company I don't recommend it.. ( never again)

They hit me with the old "bait and switch". Told me they called the doctor and lenses I ordered are not for me. Auto-Switched me to another model! (the other model was cheaper, but the whole point was to get what I want, not what they are ready to sell). I called my doctor to complain - they told me they have no problems with me using either product, and they never told anyone I couldnt.

VisionDirect cancelled my order saying that my prescription was not valid. I faxed them my prescription like they asked and they are too incompetent to check the fax machine. When I tried to contact them back they sent me an automated email message. Some customer service! They then sent me a 10% coupon and told me I needed to reorder. Well by that time I already ordered from AC Lens and had no troubles at all. Besides that I got my lenses for less money and faster than previous orders that I had been getting from Vision Direct. Thanks Vision Direct for helping me find a better place to buy lenses.

Vision Direct cancelled my order without telling me. They said the prescription was invalid. They didn't search very hard for my prescription at my eye doctor. It was there. I need contacts badly now. Wish they would have called me when they had problems. Will never use them again.

I have never had my credit card stolen or my number after doing an online purchase... Not until I tried to do business with this company. Vision Direct's online site is Unsafe to business with. I gave my credit card information to the site and then my doctor could not be reached so it was canceled. You really need to make sure if your going to offer online business that the site is fully safe and secure. I had to cancel my card and I am now having to go through the annoying process of getting a new card and disputing charges I did not make after the number was stolen.  Vision direct was the last and only recent site I
did online business with and I want to make sure others don't have to go through this. It is NOT worth it.

When I first tried Vison Direct, they had a hard time getting my somewhat unusual contacts to me (and the contacts that I ordered -- tinted -- sometimes came in clear instead. Ever try to find a clear contact lens if you drop it in the sink?). And yes, like the other reviewers, they'd come in separate packages over time. So I stopped using them. But I figured I'd try them again this year, and everything was great. My 4 pairs of tinted contacts all showed up at the same time within a couple days of my order, much faster than I expected.

I noticed on the paperwork that they're now somehow affiliated with drugstore.com, so maybe that gives them the funds to buy in bulk ahead of time.

All I know is that the service is MUCH better than it it used to be, and the prices are still much better than most other internet contact lens providers and way better than your eye doctor.

I have been ordereing my lenses from Visiondirect.com for over a year now and am not totally satisfied with their service, I'm going to list what I see to be the pros and cons below:

Pros

Good website
Nice Variety
Check with eye doctor
Sends reminders
Decent pricing

Cons

Shipping time is kind of slow sometimes (on my last order I had  to wait a week and a half for them just to process the order and another few days for it to arrive which I found pretty annoying)

When you try to look up previous orders to make a new one they only remember the brand you bought previously and not the prescription or size ( have to find the box somewhere....)

Their rebates and offers are annoying to redeem, not straight up offers but a lot of small print and conditions....

I have previously ordered from Vision Direct and in June 2007 apparently clicked a button that qualified me for a discount. In December 2007, I started receiving unauthorized charges on my credit card. Vision Direct gave all of my information, including credit card no., home phone and address to a company called TLG Great Fun. TLG Great Fun proceeded to charge my credit card, unauthorized for $11.99 a month. I should have caught it sooner and did not catch it until April 2008.

I have had to cancel my credit card and report this as fraud, but since I was a "willing" participant with Vision Direct, I most likely will not have my $$ refunded.

By the way, I never received a membership package from TLG Great Fun.

When I called Vision Direct, they admitted it was a partner and that they have discontinued working with them but did not recognize it was a scam. It is all over the internet now that I type in TLG Great Fun.

Very disappointed in Vision Direct. They should not sell lists or allow companies to use credit cards without authorization.

I order my prescription glasses 12 September 2008 for $200 dollars and received the confirmation that they have stock at their "warehouse" in the US, in face the glasses probably weren't even made yet as of 22 October 2008 after REPEATED assurances that it will only be another 2-4 days, it will be another 2-4 days, and so on and so forth I finally cancelled my order.... it is now the 29 October and still no credit to my credit card.

I have two other friends who ordered form here, and whilst they received their glasses, they confirm that 1.5 months was the waiting time for them too. So when you consider what you can save, consider the possibility you may wait months and never receive anything, then wait another 3 weeks to dispute the transaction with your credit card company.

I was using 1-800-CONTACTS with no problems, but noticed Vision Direct has a rebate, so I decided to give them a try. Not worth it!! The first shipment never came. When I contacted Customer Service they said, 'sorry---we'll send you a new order.' I had to call back to request over-night shipping (which they didn't provide---altho they did ship UPS 30day delivery.) C'mon---who takes a month to ship contacts??!!

I ordered an Oakley Frame with a very expensive refractive lens...They spend like a month to tell me that my frame isn't in stock anymore, and offered me a new frame with a very fast process and shipp... Now I have 2 months of the date of the payment and my order is not avaiable in the website and they didn't send the product to me...
They have a very good price, it's true but www.go-optics.com has a much better price and service...
NEVER buy anything in there...