Vision Direct

I have been shopping at Visiondirect.com for many years.
Unfortunately, the customer service and operations are getting steadily worse, and this will be the last time I order from them.
I purchase gas permeable contact lenses.  They of course need a copy of my prescription, which I FAX to them as instructed.
No response.
I telephone them, get a clerk who barely speaks English (not a foreigner, just a Gen Y loser) and she says "we didn't get it".  She gives me another, DIFFERENT FAX number.  I send it again.
No response.
I telephone them again a couple days later, they grudgingly acknowledge that they've received the FAX and the order is "in process".
This company sends NO confirmations of anything, NO indications that an order documentation is complete, no indication that it will be shipped or ANYTHING.
This was acceptable five years ago.  This kind of lame customer service is NO LONGER the standard.

I ordered contacts from vision direct for the first time and the LAST time. I followed up a week 1/2 after my order due to no response from them and they advised that my contacts were being sent to them within the next 1-3 business days and they will then be mailed to me. After another week I called again, same response. Today I called them AGAIN and now my contacts are on back order and need to be re-ordered. It has been a month since my order. I learned my lesson. I will never recommend this site nor will I EVER use them again. On top of that they customer service people were rude and obviously lied to me about my ordered being mailed to them in the first week.

It took these people so long to contact my eye doctor that my prescritiption expired.  they may have good prices but you get what you pay for.  I did not hear from them for one week after the fact.  First they tell me the order was confirmed and then they said they could not fill it because it was expired,  It did not matter that I had put in the request several days prior to the prescription expiring.

After reading some of the horror-ish stories about this company, I was starting to worry about the order I made.
But, apparently they came through. I live in Toronto, and my contacts were shipped priority package from Farmdale, WA.
and it took exactly 10 business days for them to arrive.
I was getting skeptical about putting orders through online, but I'm very happy that it worked out.

I never received my order. They refunded part only. After many emails they refunded me a little more but still not the whole amount. They still owe me my money!!! Or my lenses!! This happened almost 3 months ago and I'm still will this issue.