Vitacost Online Store

I really appreciate having such a huge selection of products from so many different catagories to choose from. It's so much easier to shop from home, and so much less expensive than purchasing them from the stores in our city. I love how reasonable Vitacost's shipping costs are, too, and how quickly the products always arrive. Whoever started Vitacost had a great idea, and it seems to be managed very well.

I was very happy with Vitacost's prices and selection of organic and cruelty free products. They were the cheapest I found and their site said they have served many customers so I decided to place an order.

I made that order over 2 weeks ago. Both products state they are shipped within 24 hours. I tracked my order through their website and it said it had not shipped. I e-mailed them on a Thursday expecting a promised 24 hour response. Its now Saturday and still no answer. I've e-mailed them again and will see what happens.

I'm moving and needed these products before I go and I was relying on them to send them. I've never had this problem with ordering online before and I do so frequently.

The only thing good to say is that they did not charge my credit card yet.

Overall I'm extremely disappointed.

Delivery time was fast, prices are very low, but the customer support is horrible. I can see that I am not the only customer who has had no response to the "customer service" emails. I have sent at least six emails regarding questions or concerns about orders and have never received a response. I understand they probably handle alot of incoming emails, but at least don't put the BS slogan of "We pledge to respond to every email within 24 hours" on their website. Their prices are hard to beat, but I'm getting tired of being ignored, looking around for other discount stores.

My purchase and customer service experience was flawless. Price was the best, customer service rep was extremely helpful and friendly,and product was delivered quickly. I will be using Vitacost again in the future.

I too had the bad experience described by other Vitacost shoppers.
When I was checking out I was told that my order qualified for free shipping and that I could get more details by clicking on a side link. It turned out that eventhough I only read the "offer" but didn't take it, I was signed up for an automatic deduction of $14.95 per month on my credit card.
Vitacost prices are very appealing but given their unethical business practices I won't shop there again.

Utterly disgusted. We ordered a jar of shark cartilage at $16.38, a great price. But when the order arrived, we discovered the box contained, with the invoice that confirmed we had ordered shark cartilage, nothing but a cheap, junky bar of "Bee & Flower Sandalwood Soap". Either this company is a pack of cheats, or they have the world's worst quality control. Either way, they stink!

Hard to believe. An American Company that actually does something right and actually has excellent employees. This could be the start of something big.

Violation of confidentiality agreement-sold my credit card info without my consent. WARNING
If you order do not click on a screen that says"do you want to save 10% on this order click here" even if you do not complete the screen they sell your info to scam companies that bill your credit card or dda account that Vitacost has on file.

My last two shopping experiences with VITACOST have been TERRIBLY UNACCEPTABLE. They list everything as IN STOCK. The FIRST ORDER TOOK ALMOST 3 WEEKS TO DELIVER, due to their BACK ORDER policy. They hold shipments if an item is not in stock. This first order was HELD because a FREE BOOKLET was not in stock! The SECOND ORDER NEVER DELIVERED. IT'S NOW BEEN ALMOST A MONTH. The reason being, again, OUT OF STOCK. During the phone order process I even told them DO NOT ORDER ANY ITEM THAT IS OUT OF STOCK because I don't want the shipment held. I did a phone order to be able to access the waived shipping due to the first terrible shopping experience. So, the order has never been delivered and the refund is taking 10 days plus to process...if it ever does get processed. Customer service is manipulative and evasive. I agree with the other review about FRAUDULENT AND DECEITFUL and WILL NOT SHOP WITH VITACOST AGAIN and I've been a customer for years.

Great that I can get these products over the i-net rather than driving as we are far from the nearest place that sells this particular brand. The price was great too; as even with shipping included, and there customer service is so above par of everyone else out there, and it was still cheaper than what I pay at the healthfood store! Plus I dont have to use the gas to drive there. Will be searching your site more to see if there are any other products we can use.

I want to thank them so much for their prompt service. I must admit that I was pleasantly surprised at the quick shipping. I was also delighted with the $4.99 shipping charge. That is awesome! I would gladly purchase from them again.

It's very easy to shop through store and the supplement I ordered were shipped very quick. I'll definitely come back to this store.

It has probably the lowest price and the shipping cost. The items were packed in less than 24 hours as promised. International delivery (UPS world wide express) takes only 3 days (ordered Friday and received Monday) to ship from Florida, USA to Hong Kong. The shipping cost is only about 20% of the products purchased. I am very impressed and will most likely buy again.

Had no real problems. Two back-ordered items caused my shipping to be delayed 3-4 days. I was notified the very next day, so I cancelled them to get my order out faster. It definitely wasn't 24 hour shipping. I was told about the delay on a Tuesday, but the order didn't leave the warehouse until the following Friday afternoon. When shipped, order arrived Tuesday, UPS. Customer service was adequate, but slow to respond. The notification e-mails were a little unclear; some things showed as "not shipped" were actually in my box. One box didn't have any packing material and two did. Everything traveled pretty well, my "Popchips" seems to be a liitle flat, but I expect that because there really is nothing you can do to prevent really delicate chips from crumbling a little.
After reading some online reviews, I was very skeptical about Vitacost, but everything was basically fine and I will probably reorder. They have a great selection of natural foods.  They just need to get a more updated system in place.

Great selection of Garden of Life, New Chapter, Jason Naturals and other excellent brands of vitamins and skin products I use. I estimate I am saving about $2,000 per year versus buying at Whole Foods and other local retail stores. My packages arrive very quickly in just a few days and the orders are 100% complete and packaged very well. I also like the fact Vitacost.com offers a money back guarantee.