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Vitacost Online Store

Vitacost Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 311 customers
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Showing 16-30 of 247 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17   Previous   Next
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Overall Rating:Store Rating: 4.0
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Vitacost: Excellent Prices, Great Customer Service (Though

by peterskm , May 07 '04
Vitacost has a nice website with a huge listing of products to suit every diet or health need. Their prices are amazing and way less than I was getting my Atkins stuff at Walmart. The website is intuitive and makes it easy to place orders. That ...
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Overall Rating:Store Rating: 1.0
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Fraudulent, arrogant, non-existent customer service, do not purchase from them!

by minnaj , Oct 07 '06
I ordered over $100 worth of vitamins/supplements online after getting a flyer offering me 5% off my order by using a coupon code at checkout. While shopping, there was an online advertising banner offering an "extra 5% off" if I bought a Dr. Weill ...
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Overall Rating:Store Rating: 3.0
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"24-hour response time" pledge means nothing

by terpbe , Mar 14 '05
The prices are very good. Much cheaper than almost anywhere else. However, I did have a few problems. First, he shipping isn't the fastest. It took them about a week to send the stuff out. Not awful, but it could be better. Since I had a big ...
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Overall Rating:Store Rating: 5.0
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Vitacost definitely beats any other site out there.

by pitfall-playa , Jun 25 '03
I'm on the 40-30-30 carbohydrate/protein/fat ratio diet, so I went to Vitacost originally looking fo ...
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Overall Rating:Store Rating: 5.0
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Simply amazing customer service!

by dzcepheus , Jan 31 '05
On a friend's recommendation, I ordered a supplement that I've been taking recently from the company VitaCost. So the order comes in today. I was happy it came in, cause I've been running low on my previous supply. No problem though, I knew they'd ...
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Overall Rating:Store Rating: 1.0
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Time to get to the bottom of this very disturbing company- Fake reviews??

by livewirefm , Mar 14 '08
Having read the other negative reviews here, I'm convinced that the positives are plants. I spend an average of $200. per month on the Vitacost site, due to their good pricing and wide range of items. Like so many others who have posted here, I have ...
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Overall Rating:Store Rating: 2.0
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Laughable inventory control

by colordog , Jul 22 '03
I had an experience identical to most of the other folks here who did not give a 5-star rating. I p ...
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Overall Rating:Store Rating: 1.0
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Fraud Warning - Vitacost sells your credit card and bank info

by carsonxevents , May 24 '07
Here is a company that sells your credit card or bank information, without you knowing, to anyone willing to pay for it. I purchased Vitacost vitamin products due to price. To my surprise I was nailed months later with a $14.95 credit card charge ...
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Overall Rating:Store Rating: 3.0
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Good prices; Don't expect fast shipping or competent customer service.

by hough5 , Aug 14 '07
I have been ordering from Vitacost for over four years now, and over the last four months or so I have had increasing problems. Their prices are great, that's indisputable, but their shipping and customer service is lacking. I have placed three ...
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Overall Rating:Store Rating: 1.0
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Don't order here! F-rating w/ BBB.

by rumplstiltskin , Jul 15 '09
Until 2 years ago, this was a well-run company.  Now there are all kinds of problems with their ordering procedures, and customer service.  These problems can result in missing and very delayed items.  There are other, much better, online ...
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Overall Rating:Store Rating: 5.0
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My first experience with Vitacost went very well.

by mandy51 , Nov 24 '08
  I felt compelled to write because unlike some of the reviewers postings of bad experiences with Vitacost, I just completed my first order with them, and it went very smoothly and I was completely satisfied with them overall.  I ...
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Overall Rating:Store Rating: 5.0
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Outstanding!

by medthin1 , Sep 29 '03
Wonderful selection of dietary supplements and outstanding pricing. The selection seems to be growin ...
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Overall Rating:Store Rating: 5.0
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Vitacost is best e-com purchasing experience I have had to date!

by gaynornews , Oct 06 '03
From the first contact which was the website that was so easy to navigate to first the telephone con ...
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Overall Rating:Store Rating: 1.0
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"Authorization" charge scam caused bank overdraft!

by votewurdollars , Aug 06 '07
Vitacost charged us twice for a $45 order. Since we'd had to budget down to the penny, this meant that other debits that should have cleared were overdrafted at $30 each, so far adding up to $90 in overdraft charges at our bank. When I called ...
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Overall Rating:Store Rating: 3.0
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Mixed review

by sixemailNew Member , Dec 03 '09
This will have to be a mixed review.  First, the good news.I placed my order of 7 items on Saturday 11/28/09, and all but 1 item arrived at my door 5 days later (today) on 12/3/09.  Each item was at least 50% cheaper than what I had ...
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Showing 16-30 of 247 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Previous   Next

Read Surveys Where do surveys come from?
Showing 16-30 of 89 surveys Page 1 2 3 4 5 6 - View all   Previous   Next
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Overall Rating:Store Rating: 5.0
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Oct 20 '04

I am very pleased. I have been using the Autoship system and it is working very well.
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Overall Rating:Store Rating: 3.0
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Jun 18 '04

some items were missing. there was no packing list enclosed in my order. they are currently trying to replace the missing items.
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Overall Rating:Store Rating: 2.0
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Nov 06 '04

They were out of stock. It took quite some time to inform me of this. They have no procedure by which they mail it when it is in stock. Instead, they told me to re-order again in a month. This was inconvenient so I simply ordered from another server.
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Overall Rating:Store Rating: 4.0
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Nov 17 '04

I found the product quickly and it arrived quickly.
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Overall Rating:Store Rating: 4.0
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Nov 18 '04

I loved shopping on this website. It is very user-friendly. I found exactly what I wanted in a short amount of time. I received the shipment earlier than I expected and I am very satisfied with my order. I will continue to shop on this website.
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Overall Rating:Store Rating: 4.0
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Nov 24 '04

Real pleasant so far. My only concern is; am I getting what I am paying for? Consumers have no way of knowing if the products they receive contain the ingrediants advertised.
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Overall Rating:Store Rating: 5.0
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Jun 14 '04

site was easy to naviagte and convenient, prices were great, would buuy from again!
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Overall Rating:Store Rating: 5.0
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Dec 27 '04

THE WHOLE THING FROM BEGINNING TO END WAS A PERFECT EXPERIENCE...I COULD NOT HAVE ASKED FOR BETTER. THE PRICE WAS PERFECT AND I AM SATISFIED IN EVERY WAY..
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Overall Rating:Store Rating: 4.0
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Jan 06 '05

I asked to be contacted by Customer Service and have not received any reply from them yet. I ordered 8 jars of the fruit spread and one was broken. I asked to have it replaced. I will still order from VitaCost because this is the only place I have found the fruit spread. I became acquainted with it at my local grocery store but they quite stocking it. Other than the non-response to their survey, I am satisfied with the company. I had planned on calling Customer Service but since I could do it through their survey, I saw no need to make the call.
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Overall Rating:Store Rating: 4.0
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Jan 19 '05

VitaCost had best price on the Web that I could find. Significantly lower than many other e-tailers.
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Overall Rating:Store Rating: 5.0
 
Aug 01 '06

I received excellent service from VitaCost and will definitely use them again. I received my order 1 day later than expected, but that was not a problem.
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Overall Rating:Store Rating: 4.0
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Mar 23 '05

Do you have Pro Bono by Ortho Molecular and Beyond C by Lonevity Plus.
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Overall Rating:Store Rating: 5.0
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Mar 14 '05

I was pleased with discount cost as well as the fast delivery.
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Overall Rating:Store Rating: 3.0
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Mar 22 '05

Placed an order after having much difficulty finding the items I needed, the website is hard to find things on, and still have not received my order.
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Overall Rating:Store Rating: 5.0
 
Sep 25 '06

Residing in the UK I purchased from VitaCost because the products are much cheaper than in the UK. However, the cost was brought almost in line with UK cost because of charges imposed by UK Customs and Excise, i.e. Import Duty and an extra charge for the priviledge of having the goods released from C&E! Shopping from the website was easy and in spite of our C&E hassle I would consider ordering again at the appropriate time.
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Showing 16-30 of 89 surveys Page 1 2 3 4 5 6 - View all Previous   Next



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