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by reesy , Sep 18 '02
I don't know about you, but free shipping is the best word in my mind. I hate to pay for shipping on any mail order.
I received free samples with my order and free shipping with $50.00 purchase. How convenient is that.
Move over...
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by marmikocarter , Mar 28 '03
Walgreens.com is a pretty cool place to shop. If you've every shopped online, you'll appreciate the timely manner in which purchases are...
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by eeklug , Jun 02 '06
I have had a long history with walgreens. They do have their pluses- they have a drive through, 24 hour service, offer other items in their stores than just prescriptions... However, recently Walgreens as a whole has done everything than can to lose my ...
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by webducky , Mar 13 '04
I have been getting my prescriptions filled by Walgreen's for a couple years now. Originally, I ordered refills online and went to the local store to pick them up. I thought it might be easier to just have them shipped to me, but that was not the case. ...
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I'm glad I found a drug store with all the extras. Easy and affordable.
by sillec ,Nov 18 '06
They aren't just a "drug store", they have everything you need from prescriptions to hygiene. Ordering is so easy and the prices are comparable to discount stores. My order was accurate and delivered on time, that rarely happens with other shops online.
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Ignorant , unprofessional service
by meganyork ,Nov 12 '06
I went to Wallgreens on the corner of Lawrence and Cumbeland Ave in Chicago. I had to take a picture for a passport. The first time the picture was too small. You could barely recognize my face on the picture. Then they retook it and presented a picture with my eyes half closed. After that I requested to speak with the manager, since I had spent my entire day running back and forth to Wallgreens and yet I did not get an acceptable picture. Then he very arrogantly explained to me that even with my eyes closed the picture was valid. He did not show any concern for my dissatisfaction as a customer. He told me to go and take a picture somewhere else. Now you tell me how do you choose your employees? And the managers? Is the main criteria arrogance and ignorance?
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SLOW. They don't tell you about 3rd party vendors. Try Amazon.
by giscdi ,Aug 12 '08
I ordered an item on Walgreen.com (health supply) on Monday, August 7th. Four days later I called and asked why I had not gotten an email that the item had shipped. They looked it up and said that the order was at the vendor, and that it would ship that night, with delivery by Aug. 11. I called August 12th and heard the same story -- the item had not even shipped yet! The customer service rep said it was not their fault, because they were dealing with a third party vendor. HOWEVER.... I ordered from Walgreen.com, and was never alerted to the fact that this order was going through a third party vendor! The rep offered to have a ticket written up so that it would go an "issue resolver", but also acknowledged that the process could take several days, because they deal with problems as they come in. Wow.... a company that thinks it's appropriate to wait 2 weeks for a medical supply? I learned my lesson, and ordered the same thing on Amazon (with 1 day shipping). I'll never order from Walgreens.com again..... TOO SLOW, and they DON'T CARE.
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Excellent Service!!
by travels77 ,Jan 09 '07
Nothing but positive to say about my experiences with Walgreens and Walgreens.com. Quick friendly service when needed, but I rarely have had to deal with customer service. They will continue to get my business. Thanks Walgreens!
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Agree with other customer...Man at night sucks, rude, jerk.
by pianobarmike ,Oct 24 '06
I've been going to that Walgreens for prescriptions for two years now, and the man that works nights should be fired. He is an absolute as*#%#%@. Rude doesnt' describe him. I work nights, and go in around 2-3 a.m. to get my refills and he makes me wait an hour when he could stop whatever the hell he's doing and fill it then. All the other pharmacists that work late do; all of the women that work there are great, otherwise I would not give Walgreens my business either.
-Mike
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Got my stuff quickly... Good experience
by skitzadd ,Mar 04 '05
I recently shopped at walgreens.com for the first time and liked the experience.
I received my order on a timely basis and it was all in good condition. I ordered a cane for my grandmother because her old one is falling apart; she loved her new one. I also ordered Samy hairs care products because they don't sell the particular kind I wanted to try in the Walgreens near my home. The items were all well packed and cushioned. Every thing came in its own individual zip lock baggie; that was a nice touch. Had the shampoo bottles leaked during shipping, it wouldn't have gotten all over the box; I like that.
I would shop at Walgreens again!
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Bad. Esp for contacts, orders get canceled & they dont tell you
by atroposz ,Jun 07 '09
I ignored the warnings and ordered my contacts thru the walgreens website. I placed my order and recieved a confirmation email (which I neglected to save). 3 weeks later, I called to see what the delay was. After checking by my name and address, the rep couldnt find an order. I checked my online banking, and realized the charge had not gone through. The rep immediately told me "sometimes we have an error in our system", and that even though I'd gotten a confirmation email, something along the lines fouled up. She was able to jump to that explanation so quickly and with such casualness that it didnt seem like it was the 1st time it had happened! The rep herself was very helpful, although I thought it would be appropriate on their part to upgrade my shipping to expedited, and she wasnt able to do that (or even tell me if the contacts were in stock - the optometrists dont work on sundays :)). So.. now I wait and hope that my dwindling supply doesnt run out before they arrive. Argh!
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Being Ignored at the Pharmacy Counter while they just looked at me
by sadicalrister ,Feb 21 '07
The on-line store is great..just don't go to the Pharmacy in person. You will be ignored as you watch the person work the drive through window and you will watch in wonder as the technicians fill the pharmacy orders of others..yes they will glance your way but no nodd nothing..you could die in that line waiting on someone to come and HELP you. I love the store and all of the products but the people that work there are the worst bunch of morons I have ever seen. I will never go back in person!!!! I honestly thought about going through the drive-through after being ignored at the counter..I get a recipe after I went to the front counter to purchase a small item and obtained the receipt. The receipt has a survey which has all yes/no questions but nothing in detail so that someone will address the pharmacy's problems...this is in Valdosta Ga on Northside
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Terrible , time wasted - do not ship to Alaska
by ric-a-rific ,Oct 09 '04
Bad - went through the whole registration process, they accepted my billing address shipping address ( both with Alaska zip codes) then VISA number and expiration date - THEN - it comes back and says it will not ship to Alaska or Hawaii.... Am going back to drugstore.com....If a web site does not ship lipstick (what I was ordering) to Alaska or Hawaii - they should tell you up front - -NOT after you have entered all your information
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No problems very easy to use
by tigressfox ,May 31 '04
I get my prescription filled sometimes even before the day I asked online for it this site is excellent. The customer service is also fast & great.
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Don't trust "IN STOCK" availability
by rmtyre ,Mar 08 '07
Walgreen's on-line store has major issue with updating website to show what is really in warehouse stock. It took 20 days and 5 separate orders of the same item before website indicated item was out of stock. Meanwhile, my 5 orders were cancelled by Walgreens because item was out of stock. Website showed IN STOCK when each of 5 orders was placed. Four phone calls to customer service were useless. Emails from on-line service rep suggested I call customer service, again. Now seeking other alternative for adult health care items to be shipped to my elderly father. Won't use Walgreen's on-line EVER again.
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