We are just now trying to extract ourselves from a ridiculous and extraordinary experience with Whole Latte Love, where Customer Service Reps were hostile, and clueless. Beware of buying products here. They have a labyrinthine fine print which governs ...
After searching many types of stores for some coffee makers (see my previous two reviews,) I came across Whole Latte Love. Their site is laid out so that no matter what page you pick, their main menu is always available on the left side (not in a ...
I am so happy I found this store. I purchased an espresso maker from Whole Latte Love in November of 2006. I was very skeptical to make this purchase, because I never heard of Whole Latte Love. Plus, the price was $150 cheaper than the next lowest ...
After failing to issue a credit for a return for OVER 2 MONTHS, they not only deducted "shipping costs" but charged me for an "incomplete" return. I purchased an espresso machine for my son for Christmas. He opened the box on the dining room table, ...
When you buy a machine for $1,000 or so, it is reasonable to expect excellent support of the product from the vendor. A super automatic expresso machine is a complex product, and one that is, apparently, one that is prone to need service and repair. ...
I wish I had made an effort to find reviews such as this before purchasing a machine from WLL. Other comments about the horrendous customer service are abysmally true. I was told that the techs were "too busy" to take my call and that they would call ...
1) They sent the wrong grinder but charged for the correct, more expensive model. 2) They work with FedEx, so I had to drive it to be shipped (inconvenient). 3) Had I not called (for the third time) to find out the status, I would not have known that ...
Since my original posting they have given me a credit of the full amount charged to my credit card and a gift certificate in the amount that I paid for shipping. The only dissappointment was that this only happened after sending a message to the ...
How to describe what was the absolute WORST customer service experience with any online shopping organization I have ever had? I ordered a refurbed Gaggia Carezza, which arrived in good working condition. It stopped steaming after about 3 weeks. I ...
I second the reviews which detail HORRIBLE customer service from Whole Latte Love. I ordered a Gaggia Carezza espresso machine from WLL after thoroughly researching the reviews on their site and others. I decided to purchase from WLL because of their ...
Whole Latte Love should be renamed...Whole Lotta Hype...as many posters have indicated, they are exceedingly warm and friendly during the sales process, but should you experience a problem...they become an entirely different organization. My wife and I ...
I strongly support all the negative reviews on this site: I had never met such a ridiculous, annoying, frustrating, ignorant customer service. The summary: *very* stupid and frustrating customer service people. Very long process before you can send ...
The latte machine arrived broken. Sent it back requesting new, operational machine. They sent me back the original machine and said they had fixed it. They refused to refund my money until I called in the credit card people. I ate shipping cost to...
Service is prompt when you make purchases - no complaints there. But if you need to return something, prepare to wait. And wait, and wait, and wait. I returned a $129 grinder to them, and it took them 1 month and 3 weeks to issue a refund after they...
I purchase all my whole bean coffee for my espresso machine from Whole Latte Love because the prices are reasonable, product is always what I ordered. Web site is user friendly. Read more
Overall Rating:
Jun 23 '08
Overall good experience. I was unable, though, to replace an order for the wrong-sized cups (Bodum Pavina) mistakenly placed with the right ones. The incorrect items were identified after reviewing the order confirmation received via e-mail. I've contacted customer service but the order had already been packaged for shipment. Read more
Overall Rating:
Sep 19 '07
My machine came to me inoperable. When I contacted customer service, the woman I spoke with exhibited poor customer service. Instead of being apologetic and offering me a new machine, she made it sound like I could not return the item and had to contact a service technician. She also admitted that she knew the Exobar manuals were deficient and that they could have sent me a better manual. ? If she knew the manual was deficient, why wasn?t the "good" manual sent with the original shipment?
She also told me that I could not schedule a meeting for the service technician and that one should call in the next 3 days (72 hours). Imagine my dismay when I was told that I had to wait for some call to occur and some unknown time in the next 72 hours after spending 800$ on a coffee machine?
The technician I later spoke with was much more courteous and helpful. She actually informed me that I could return the machine if I wanted. Since she was so kind and helpful, I was able to get the machine up and running in no time. I love the machine, but unfortunenately I have no good reason to continue my patronage to your establishment as I would be in fear of getting the same substandard performance from the customer service department. You might want to inform customer's with inoperable equipment that they have the right to return the item before sending them to tech support. It would also be helpful to send a "good" manual with the Exobar Pulser.
My wife and I spend quite a bit of money on espresso every year and ware hoping to find a place to supply our espresso needs. Though the machine is great, I am sorry WholeLatteLove won?t be able to meet our needs.
Warm Regards,
Shawn Calderon
Read more
Overall Rating:
Oct 04 '07
Every company should do business like this one. What a pleasure. From descriptions on the website to merchandise in hand, they were perfect! THANK YOU!!! Read more
2 Red Hens Whole Roost Latte Swirl Diaper Bag Interior features four pockets including one large zipper pocket and two bottle holders Features four exterior pockets and easy wipe covering Signatur...
2 Red Hens Whole Roost Latte Swirl Diaper Bag Interior features four pockets including one large zipper pocket and two bottle holders Features four exterior pockets and easy wipe covering Signatur...
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