Williams-Sonoma Online Store

High-end home stores like Williams-Sonoma are normally far too intimidating (and pricey) for me, but the beauty of online shopping is that the Internet is the great equalizer – we are all alike when browsing cake pans at 11:00 pm in our jammies. ...

Williams Sonoma used to be a venerable American retailer. That level of customer service is gone, at least from their on-line store.  Avoid shopping there.   A family member purchased the Le Creuset cocotte pan for me for Christmas. ...

William-Sonoma has some very nice stuff which is why my wife and I chose to register there for our wedding, but the customer service has been so poor that it tainted everything else. We had a number of issues with trying to return duplicate items to the ...

We purchased 7 gift cards of $50 and $100 each. When they came, each gift card was in a envelope glued to a catalog. Unfortunately, there was no way to tell which were $100 and which were $50. So we had to remove the envelope from the catalog to open ...

To be perfectly honest, I don’t remember how I first discovered Williams-Sonoma, but over the last several years it’s become a love affair. As someone who’s only recently embraced cooking (particularly pastries and baked goods), ...

Again, I don't have a Williams Sonoma store near me (about an hour away)so I rely heavily on the online store. Looks and Layout: This is one of the cleanest, finest online stores I have encountered. Because this is more high-end, I expect that and I ...

I did not like the appliance I purchased and it was returned to them with no problem. I was refunded shipping both ways. There was only courtesy and no...

This retailer has a great selection of unique kitchenwares. The items they sell are not collector quality but very attractive for everyday use. The online catalog is simple and the shipping charges reasonable. This is a very trustworthy site with brick...

Pros: I can shop from the convenience of my computer
Cons: Finding sales merchandise can be difficult

I was doing some of my Christmas shopping today. To be perfectly honest I started doing my shopping in early July. I like to find things that I think the people on my list will truly love and I had the mob scene in the stores and malls after...

Slow delivery, poor customer service. I ordered 16 place settings of the Alpico Tradition dinnerware.  The items were not indicated as being on backorder.  Two weeks later, I received an email explaining that they were on back order and that I

Williams Sonoma used to provide quality customer service that is until I recently tried to order swatches for a sofa. When I called the WS Home on-line telephone number I was routed to Potter Barn (same retailer) and the representative didn't

I've read a lot of reviews of Williams-Sonoma suggesting that the reason that their goods are overpriced is because they have higher quality stuff. This was not the case with my recent Williams-Sonoma purchase; the exact same model of KitchenAid mixer

Having made many purchases through Williams Sonoma, I had always received quality products.  However, I recently purchased 2 sensor soap dispensers that were $50 each and after one week, no longer worked. I called Williams Sonoma's customer service

I am a savvy online shopper and always look for good customer service.  I purchased a waffle baker around Christmas.  When it came it was defective.  I wanted to return it, which was no problem, except they would not refund my 16.95