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Jan 03 '08
Wine.com always makes it easy to choose a gift for my in-laws that is always right.
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Nov 28 '04
I ordered a case of wine. 2 of the items (5 bottles total) could not be shipped due to inaccurate inventory. I had to call to find out what ws going on. Customer service did everything within their means to make it right, but in the end could not obtain inventory.
The web site pointed to an inactive e-mail address for Customer Service. I had to inform them of that.
Once the remaining smaller order shipped, their web site pointed to UPS for order tracking. It turns out they switched to FedEx. I had to call to find out about THAT, too, and missed the first delivery attempt because I could not find out the shipping details soon enough. Supposedly, the web site will be fixed soon.
Summary: The on-phone customer service people are very good. The web site was recently redisigned and has some glitches. Wine.com's inventory system has been lacking for some time. This is not the first inventory-related problem I have had with them. I've been a customer of theirs for about 5 years. They should have these things worked out by now. I don't know how often I will order from them in the future, given the unpredictability of them to be able to deliver the product in a timely fashion, or even at all. It's too bad, because they ar a good group of people and they are very easy to deal with. Someone at the top needs a wake-up call: Order execution is everything, and they don't execute well often enough.
One survey question is "Would you purchase from this merchant again." I only have a Yes/No option. I answered Yes, but truthfully, I don't know. It won't be soon.
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Nov 28 '04
Wine.com is great. It's the Fedex delivey that couldn't come at a convenient time to suffice a normal working person's schedule that made it bad.
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Jun 08 '09
There was a good selection and I sent a bottle of wine as a gift to someone. I don't appreciate, wine.com's "spamming" me with emails now that I made one purchase with them.
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Feb 28 '08
Very easy.
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Nov 27 '04
Excellent choices at competitive prices - delivered quickly. Thank you for a great gift!
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May 15 '09
excellent service
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Feb 17 '07
great company to deal with!!!!
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Feb 13 '07
Straightforward and simple.
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Apr 03 '07
Very positive
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Nov 30 '07
I like to shop at Wine.com. Selection is good and shipping is fast. Great customer service if something does go wrong.
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Nov 28 '06
The wine basket was a gift. My father loved it and said the wine was great. It arrived on time. NO problems.
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Dec 08 '07
Great prices and great service.
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May 13 '09
convenient and reasonably priced.
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May 03 '09
Always the product(s) I want at fair prices. . . .
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