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Wine.Com

Overall store rating:  Store Rating: 4.5
Reviewed by 2224 customers
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Overall Rating:Store Rating: 1.0
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ABSOLUTELY TERRIBLE
by mgj2345 ,Dec 24 '07
Thus far, Wine.com has without a doubt been the WORST experience I have had shopping online. I submitted an order December 21st. Right at the top of their site, they had a counter showing the time left to order with express shipping for December 24th delivery. (which showed about 8 or 9 hours at the time of my order) Their advertising of their ability to get it there by Dec 24th was the entire reason I decided to go with them. It's now December 24th, and the order has not even been "processed", let alone arrived. I have heard NOTHING from them by email or phone. I tried to call them and their customer service line is closed.

DO NOT SHOP AT WINE.COM. You may get lucky and they might actually send your order, or you will have the terrible experience that I have had.
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Overall Rating:Store Rating: 1.0
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Extremely Unsatisfied
by bwilli33 ,Jan 04 '05
Delivery is very slow, markup on products is obscene, shipping is very high and customer service is terrible. I ordered a New Year's celebration package from them recently with guaranteed delivery by 12/31. Since this was a gift for a friend's New Year's party I was very disappointed when it didn't arrive until 4 days after New Year's. Called customer service to complain and instead of empathizing or apologizing they were unconcerned and incompetent. They did not offer to correct the situation and would not give any kind of refund.
There are better companies out there with better prices and good customer service. I'll stay away from Wine.com in the future.
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Overall Rating:Store Rating: 1.0
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poor customer service. coupon scam
by nstarkweather ,Dec 12 '03
I have had substantial difficulty with wine.com. While they sent me a promotion of $10 off and it appeared to be credited when making my purchase, they overcharged my credit card and have been completely unresponsive to my pleas to make the adjustment. If using a coupon, BEWARE.
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Overall Rating:Store Rating: 2.0
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Poor customer service and no communication when items are out of stock.
by ritaoden ,Dec 21 '04
I called in the order to ensure the items were in stock and I would receive them before Christmas. I placed an order of over $1000.00 and followed the shipping progress online. Nothing was being shipped on time.
I called customer service who had to transfer me....after a long wait, I was told that two bottles of port were out of stock but they were unable to remove them from the order (in the computer system). They would try and get in touch with the warehouse and straighten things out. They took my number and promised to call back.
There was no return call.
I once again called customer service -- only this time I asked to speak to a supervisor. Of course, there was nobody available, and the warehouse was evidently not answering their phone. I asked for the warehouse's direct number and I was told - they could not give out that number.
This is customer service at its worst...There are too many other online companies that are willing to provide good
customer service. Shop somewhere else
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Overall Rating:Store Rating: 1.0
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Worst Customer Service Ever - Poor Wine
by suneer23 ,Jan 10 '06
Absolutely the worst buying experience I have ever had. This is the first online review I have written as I have never felt more compelled to write one. I joined a wineclub and experienced missed shipments, terrible customer service, and very poor wine. I decided to cancel after 5 months. Then I did not receive a refund for the remaining months. I called 6 months later, waited for over 45 minutes for customer service (you call customer service then have to go over to corporate) to get a refund. I then get two emails weeks apart for different amounts of refunds being confirmed. Only, they never credited my credit card. I call back a month later, wait another 30 minutes for customer service, then they tell me they don't know what happened and they say they will try to credit my card again... only that I need to check my statement and call them again in a few days to see if it went through.... unbelievable... I wish I could get a complete refund as the wines I got from them are terrible as well (Can be found at local stores for much cheaper).
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Showing 16-20 of 20 reviews Page 1 2 - View all Previous

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Showing 16-30 of 2,206 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Previous   Next
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Overall Rating:Store Rating: 5.0
 
Oct 05 '07

I always find the price, selection and service at wine.com to be exceptional. I order from them regularly and recommend them without reservation.
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Overall Rating:Store Rating: 5.0
 
Sep 19 '07

I enjoy shopping at Wine.com because they have a wide selection of wines. I also find the ratings and reviews about the wines useful.
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Overall Rating:Store Rating: 5.0
 
Jan 20 '08

User friendly service. Detailed useful consumer information is found on the web pages.
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Overall Rating:Store Rating: 5.0
 
Oct 05 '07

Excellent, as always!
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Overall Rating:Store Rating: 5.0
 
Oct 30 '08

I ordered a gift for my nephew so I was not at the receiving end but they seemed pleased I found the business easy to deal with.
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Overall Rating:Store Rating: 5.0
 
Sep 05 '07

Always easy and efficient to order online from this merchant. Deliveries are always well-packaged and timely.
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Overall Rating:Store Rating: 4.0
 
Jan 09 '08

Handy. I live in Europe and used Wine.com to send gifts to my American friends
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Overall Rating:Store Rating: 5.0
 
Oct 24 '08

Excellent, got what we wanted and in good time.
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Overall Rating:Store Rating: 5.0
 
Mar 20 '08

Very good customer service.
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Overall Rating:Store Rating: 5.0
 
Oct 31 '08

great experience and with reduced shipping it was a great price as well.
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Overall Rating:Store Rating: 5.0
 
Jul 18 '07

Wine delivered faaster than expected - great service. S. Vogel
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Overall Rating:Store Rating: 5.0
 
Mar 12 '09

I particularly like the one cent shipping. Thats what gets me to buy on line.
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Overall Rating:Store Rating: 5.0
 
Jul 18 '07

Items were sent as gifts. They got to the person on time and the person was very pleased to receive a nice gift.
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Overall Rating:Store Rating: 5.0
 
Jul 18 '07

Very good service.
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Overall Rating:Store Rating: 5.0
 
Sep 05 '07

Great selection of wines, great web site, great service.
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Showing 16-30 of 2,206 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Previous   Next



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