Wolf Camera

WolfCamera.com helped me make my foray into the world of "real" cameras. Wolf offers a wide selection of cameras, lenses, and accessories on their website. They also feature online specials, rebates, and coupons.

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I have already written a review on Wolf Camera's sister website, R itz Camera. Both are owned by the same company, and if you look closely at the websites, minus the background color, they are identical and sell ...

Have been a fan of Wolf camera ever since using their local store on the Upper West Side in Manhattan. The sold me my Nikon N80 35mm camera set years ago and it was the best camera I have ever owned. They were great about educating me and were not ...

I had purchased a Canon EOS Rebel XTi Black Body from WolfCamera.com on Friday, November 3rd. Later that night, I called customer service after having noticed the words on my order status "Call Customer Service to Confirm shipping instructions". I call ...

Never, ever again. I saw Altec Lansing speakers that I wanted, and called customer service to see if they were in stock, and I was told that they were so I ordered them when I got off the phone with WolfCamera. Five days later, I get an e-mail telling me ...

Gosh, I wish I read these reviews before shopping with these idiots ... I made an online order of an item from WolfCamera on December 15th which according to their website they had in stock at the time. After not hearing anything regarding my order ...

I ordered a digital camera and a number of accessories through WolfCamera.com website. I paid roughly $20 for 1-2 day shipping. After declining an extended warranty on the website, and three OTHER annoying pop-up offers, I was finally able to finalize ...

Town Centre : 400 Earnest Barrett Pkwy Twice I have visited this store - for a specific order - and twice I have been gravelly disappointed. What should have been 2 visits turned into 7. Passport photo: advised that it would take approx 20 mins. I ...

On 11/20/06, I ordered a $200 digital picture frame from Wolf Camera as a gift for my wife on our anniversary on 11/30/06. Their website said the item was "in stock" and "usually ships within 24 hours", so I expected shipment on the 21st or 22nd and ...

Buyer beware online or brick & mortar. I purchased a camera ($450 Sony digital) from here, Wolf Camera, and a 2-yr $120 replacement/service plan, after the camera was sent out 2x's at 6 weeks each for repair for the same problem, the camera broke a 3rd ...

I'll never buy from Wolf camera again. In the beginning of May I spent just under $10,000 for a Canon Mark III camera and three lenses. The camera was not in stock but I was told it should be coming in soon. It is now the end of June and they still ...

I made my purchase on October 22nd on a digital photo keychain. I received 8 form letter e-mails contacting me to let me know my order was being processed and would be sent directly from the manufacturer. After several attempts at contacting them ...

I ordera Canon EOS Rebel XS package that comes with 2 lens. That was on Sunday. Shorlty after that, i received e-mail confirmation of the purchase. I have been shopping for this camera for the last couple of months and after I found the deal that was too ...

In order to avoid any confusion with my planed order I had an online chat with a sales person.  In this conversation I asked pointedly: "is this a NIKKOR AF-S DX lens as well?" and the res ponce was: "Yes, you are correct." However, they ...

I ordered a Nikon Coolpix 5000 digital camera. With this I ordered a lens cleaning cloth, and 128 mg flash card, and a leather carrying case. After a week of them refusing to tell what city it was shipped from I recieved a Nikon CoolPix 885 without the...

I ordered a Burner about 4 weeks ago. The Cust Service was great! Very helpful and nice. I cannot wait until I can order from them again... maybe I need some more tech...

I have attempted to order a telephoto lense for my Nikon digital camera on April 4th. My expected delivery is the first week of June!! Everytime I check the status it moves further and further into the future. This is the first and last ime I get...

I beat their best price on Minolta 115 Freedom Zoom Camera by $39.00 and had it in two days. I tried to deal with them over the phone to get a better deal with none offered. Their salesperson was excellent in helping me to pick the right camera with the...

Even though it was more money, I ordered my Canon Elph2 from Wolf because I knew the name and the price included a battery, film and case. Since I'd had a bad experience with a New York dealer who sold me a remanufactured camera as new, I was wary of...

May 3, 2003. I tried to order the Fuji Finepix F410 which they said they had in stock in the US version, although I talked to Fuji the same day and they said the F410 would not be released in the US until August. Also they wanted to charge $499 for the...

I purchased the NIKON One Touch Zoom 90 online from Wolf Camera. It seemed to be refurbished, though they sold it as new. It has never operated properly. It "ate" my film in the beginning, then wouldn't rewind. After sending it back twice for repair, the display would indicate that it had rewound, then when you open the back the film was still right there...now EXPOSED.
Wolf's guarantee is only 30 days. (They have an outside vender do the repair.)
The delivery was several days late & the customer service was poor.
My suggestion? DO NOT BUY FROM WOLF CAMERA. Read the fine print. After 30 days, you're on your own.

I bought the camera with this store and it has some problem with LCD screen. I return the product to them and asking for new one. They said only 2-3 days the new one will return to me but I waiting about 15 days. No new one come. During that day I call them many times and I get different answer for my problem. Finally I make a decision to cancel the order and go to buy with another store. VERY BAD SERVICE.

Ordered a TV stand that the website reported as being "In Stock". Only after they had my credit card number did I receive a confirmation with tiny print under the item description stating "Currently out of Stock". A call to Wolf camera was useless as customer service had no explanation. RIGHT! Anything to get your money! Cancelled the order; did't care for the SLEEZY tactics.

I ordered a Panasonic DMC-FZ10 from Wolfcamera.com at full price of $599.99 on 12/16. I received it two days later. Fast service.

However, they did not include the DigitalAdvantage package that was supposed to come with the camera. I called and they said they would ship it immediately.

The major problem was that both in the 1/4/04 paper and online, they have the camera on sale for $60 less. I feel that because of how recently I bought the camera, I should get a refund of the $60.

They refused saying I was outside the 10 day return window, so I would not get the refund. I'm not happy about that and appealed to a supervisor with no success. I intend to write, but expect another turndown.

In mid-October 2006, I bought my daughter a Nikon Coolpix camera at Wolf Camera for her 18th birthday. We also bought the extended warranty with the camera. The first of December 2006, the camera began malfunctioning and displayed error messages. We returned the camera to Wolf Camera on Dec. 10 and were told that the camera had to be sent to Nikon to be repaired and would take 4 - 6 weeks. It is now February 11 (8 wks later) and we still do not have the camera back even though I have checked back with Wolf camera about 5 times. The camera worked properly for about 6 weeks and now we have been without the camera for 8 weeks. I would never buy another camera from Wolf.

I recently purchased a digital camera from wolf camera and it was the worse experience ever. First i tried to cancel my order but never received a response from them. 2 days later i received an email saying that my credit card was charged and my order shipped. Then when my order arrived the camera didnt work. It wouldnt charge, the charge light never came on. When i called wolf inquiring about returning this item they told me their return policy was 10 days and because it was over 10 days there was nothing they could do for me. I wasnt returning the item because i changed my mind. I was returning it because i received a defective item. I think in cases like mind where the fault was clearly theirs they should honor my return regardless of their 10 days return policy. Now i'm left with a broken camera, total cost 120.00. :-(

It is now Jan. 8 and I have still not received my order from WolfCamera.com. Ordered a Kensington FM Transmitter 2 1/2 weeks before Christmas. Received an email from Google Checkout confirming that my order had shipped. Then started receiving daily (so far 28 emails total) emails from Wolf stating that my order was delayed. Why would they state this item was in stock if it wasn't, and why can they not get this item in stock after so long. Called customer service about 2 weeks ago, they said that the item had shipped and I would receive it after Christmas. Obviously that was not true. My mom ordered the same item at the same time for my sister and the same thing happened to her. Their website says that orders not filled within 30 days will receive a refund. I guess this happens often if they have that posted on their website. Needless to say, they will never get my business again.

I bought a Minolta digital camera from one of the local wolf stores.The sales person was very friendly during our first visit.But the next day once we bought the camera his attitude changed.He also sold us a battery charger for 30$ saying that the camera did not come with one-on the contrary the camera had a charger of its own.
2 months later, we started facing problems with the camera and unfortunately we lost the store receipt.The camera is still under warranty and till today we have visited their stores 4 times, for them to track the receipt-yet to receive one.Very bad experience.
Bad product,Bad customer service.

Bought a Coby Micro CD Player, which stopped working properly after 2 weeks. Seriously questionable quality there. Anyway, e-mailed Wolf/Ritz on need to return defective merchandise. Never heard back from them while warranty time ran out. Will NEVER do business with Wolf/Ritz online and I suggest you don't!

Ordered frame as Christmas gift. The "in-stock" item did NOT arrive promptly...took approx 3 weeks. The compact flash reader works perfectly however, the memory stick reader does not work at all. I contacted Wolf 12/25, was told I need "RMA" to return..1st call, was advised e-mail would be sent in 3-6 days..after 6 days, 2nd call, advised 24-48 hours...after 48 hours, 3rd call 10-14 days. Today is day #13..

Customer service is VERY rude and (obviously) uninformative! I have been a loyal customer, for many years, to the wolf retail store. However, I will NEVER use wolfcamera.com again.

I have made two purchases in the last couple weeks and this merchant is great. Not only do the offer good prices, but also no tax and no shipping charges. They send out detailed email confirmations of orders and have a feature on their site allowing you to track shipping status. When I got my shipment, it was well packed and was exactly what I ordered. I plan on continuing to shop with this merchant.

I find the staff at all Wolf Locations that I have visited to be under trained and uncaring about any customer service needs. In particular the Colorado Blvd. store in Denver, CO has the most unconcerned manager I have ever met. Incapable of resolving service issues, Patty makes excuses on why her store is allowed to be sub par. I am a manager in customer service, I am embarrassed for Wolf Camera for having such a poor employee managing a store.

I have bought a dcr trv530 with the Expanded Service Policy from Wolf Camera. I turned in my camera for a repair on Jan 24th 04, on 14th feb they told me that this camera cannot be repaired and since this is a discontinued item, they will give me a giftcard for the amount that is written on my ESP document. Since then it has been 8+ weeks but I have not received it. On top, the local store who took my camera in do not return my calls, and when I go there, there response is we cannot do anything, this is with Corporate. So its more then 10 weeks since I first turned in my camera. The sales person there was not friendly at all. To me it looks like that these ESPs are waste of money and time.
This was at Store no 1272 in Cary North Carolina.

I'll never buy again. I ordered a t.v. from their site one evening. After receiving their e-mail immediately after purchase informing me that it was back ordered, I immediately cancelled ( roughly 15 minutes after initial purchase, by e-mail as they directed). 2 days later they e-mailed me it had shipped. I called to complain as I had already made a new purchase elsewhere and they stated it had actually not left the warehouse even though I had been charged and they would stop it from shipping. I should expect a refund within 10 days. 30 days later still no refund and of course no t.v. . When I e-mail as to why , they stated that when they received it they would refund my money. I finally went through my c/c company to get satisfaction. They may be great as long as you get the product. However, I never trust a business that only pushes sales and virtually unmans the rest of their business. In the long run good service in the back equals great sales out front.

Ed-

I bought a tripod from them and found it two minutes later at BH for over 60 dollars less!!! After browsing a litte, I found that wolf camera's prices were consistently higher than all the other well known sites (amazon, adorama, beachcamera, JR, etc.). Not just a little higher, but significantly higher. I ended up returning the tripod, because they were not able to match BH's price.

BUYER BEWARE

My shopping experience on Wolf Camera's website was terrible! The customer service was non existent and outsourced. We ordered an SD card which was suppose to be free after rebate. We should have known nothing in life is free. Wolf camera removed the link to the rebate on their website and provided incorrect information through their support people each time we contacted them. They eventually told us to use a rebate form for buy.com. We didn't use the invalid rebate form, but found the correct form on our own using google. We just received a denial notice of the rebate from the SD Card manufacturer stating Wolf Camera was an unauthorized agent for the rebate despite their website claims.

I ordered a webcam from Wolf Camera Online Store two weeks before Christmas. I chose them because they showed the item AVAILABLE--many places were out of that item--and said it would arrive before Christmas.

I received a confirmation of my order within a few minutes. So far, so good.

Then A WEEK LATER, they sent me A FORM LETTER saying that the "back-ordered" item I ordered was either discontinued [not so]or was unavailable.

This leaves me to try to find a replacement gift a week before Christmas. They should NOT have listed the item as available and said it would arrive before Christmas and THEN WAITED A WEEK to send a form letter (which indicates they do this often enough to have created one) and leave me to find and purchase another gift just days before Christmas. And then they had to nerve to send me junk email.

To cap it all off, they just sent me a notice saying that my order was cancelled and that if my credit card was charged, I should wait TWO BILLING CYCLES FOR A REFUND TO MY ACCOUNT. Unbelievable.

Don't shop here!!! This is the only time I've felt strong enough about a store to write a review, anywhere. Very 2nd rate establishment-
Save yourself the aggrevation- Go somewhere else.

Worst experience with on-line shopping. Wolf camera charged my account, then Ritz camera charged it as well. Basicially I got double billed. When I called customer service the first time, they hung up on me. The second time I called, they said this was normal practice and it should clear up in 24 - 48 hours. It has been five days and the second billing still has not been removed from my account. So I have several hundred dollars in my account I cannot get to because of these people.

I ordered from this company expecting delivery on time. It has been more than a week and still no sign of delivery. I order a lot from many internet retailers but this is absolutely the slowest. I called three times and after VERY LONG HOLDS On the phone I was told a different due date every time. I have no idea if their order will be accurate but be careful and don't expect to get your order on time - you won't!

A great help, full of knowledgeable employees and quick to solve and problems I've had (user errors). These guys know their customer service. I would trade even B&H for a Ritz camera. My overall satisfaction is an 11 out of ten. i would definitely use them any time I have a camera purchase.

Ritz Camera does not honor their promotions. They were supposed to send a $50 gift card as part of a promotion when I purchased my camera. I contacted them several times each time they said it will be emailed to me in 24 hours, no gift card has arrived. I will not do business with them again. They are not a trustworthy company.

my order was turned down because my files were in TIFF format. apparently only JPEG format is acceptable. what kind of a professional would insist on JPEG?! clearly they don't care about the quality of your prints.

I ordered some scrapbooking supplies from this company because of the incredible prices, well I should have known that with the cheap prices their would be cheap customer service. I had no idea. Like the other reviewer said customer service is non existant. They are all very unhelpful and uncaring. Overall they SUCK!!! I guess they have a script that they stick to in order to make you think that they are on top of things and will get back to you as soon as possible via email or a personal phone call and they hurry you up off the phone or live chat. I will never order from wolfcamera.com again. Order at your own risk. Oh and by the way I still haven't received my order yet. Will have to let you know how it arrived if I ever do receive it.

This is a last store standing situation, the stock in the store is extremely low and mostly composed of extremely out of date clearance items from years gone by. the service is extremely poor and they will not stand with anything they say. I was in the store and asked about a clearance sigma teleconverter and was quoted 94 dollars, the salesperson was extremely rude and told me to find out if it worked with my lens and return if so. I did just that to learn that i was misquoted and even with the store and customer service admitting it was marked wrong i was told too bad for me the mistake has been corrected. This store has ZERO up to date items and its just a bait to get you in to "Special Order" Don't waste your time going here. Let them go out of business for the poor service, it looks like a good will store.

Stores like Best Buy Actually want your business and have new items in stock, for mail order go B And H photo.

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This has been the absolute worst online and phone shopping experience I have ever had. They are totally incompetent and rude. I recommend BH Photo as an alternative. In fact I am canceling my order with them because after 6 calls they still can't get their act together!

We purchased a Sony Video Camera from a LOCAL neighborhood Wolf camera
store as a gift. We were sold on the idea of local sales and service support. We purchased an extended maintenance
agreement. Eleven months later we had a problem with the film loading mechanism. The store said they were unable to locate invoice records, name, address records, maintenance agreement, or camera serial # info. and refused to take the camera in for service. Don't be misled by these folks

I called Wolf camera to inquire about a Nikon F100. The guy on the phone has very little clue about Nikon products/lens. The he said he could not give me a price because his system was rebooting. After wasting some 20 minutes an a number of "can you hold on sir" and then he disconnected me.

I redialed(don't know why I bothered) and another sales guy picked up the phone. He was more knowledgeable, however I had similar problems. This guy also took ages to find the price, but alway cam up with the price of lens range or models that I did not ask for.

Seems like a Joke talking to these folks. I wonder if they just hire school kids who learn on the job. Anyway, after wasting 45 mins I did not get the price for the Nikon F100 or the f2.8 lens and flash.

Just to keep things straight, the service in Wolf Camera shops is far better and varies from shop to shop.


Kay

I'd stay away from Wolf Camera as if they were the plague! They accept your credit card, don't ship the order (I ordered on July 1st,2005 and haven't received my camera yet), refuse to refund and their customer service is the pits. Once they have your money - your finished!

Wolf Camera is now owned by Ritz. The Wolf salesmen at the stores that I stopped at in the Chicago area regularly badmouthed Ritz. They said that Quanteray (Ritz's generic supplier)was Sigma's (Wolf's generic supplier)low end. When the Wolf salesmen are on commission, they sell what is good for them, not the customer. The selling price is not idicative of how much they make. A high priced Nikon SLR may not earn them as much money as a low priced Minolta point and shoot. Buyer beware. They also badmouthed Canon to me, saying that it was the most repaired brand that they carried. They love to push Sigma, Minolta, and Fuji.$$$ Not a bad place to buy if you know anything ahead of time...just do not trust them.

Ordered a Canon EOS 20D from Wolf Camera during the busy Christmas shopping season. At first they claimed they were unable to authorize a price match on the item, despite their website's claims of low-price guarantees, but I persisted and 90 seconds later I had a price match. I ordered the camera and it shipped immediately, but I was amazed to find the camera on my doorstep a few days later - they had thrown in 2-day FedEx shipping for free!

If you are looking to purchase anything from them and they give you a hard time about price matches, remind them that their website guarantees the lowest price. As long as they think you've read their price match policies, they'll honor them. Also, when talking to them on the phone, you'll have a hard time finding a customer service representative who speaks English as a first language.

They were very eager & helpful to take my order. They delivered on time. The product they sold & delivered was not the product whose specs they advertised. Once there was a problem, they disappeared. Customer service is non-existent. They seem to be eager only to sell, not to stand behind what they sell.

Nothing went right with my recent order -
1. I received an email stating my order was backordered and that I might cancel it if i chose to do so.
2. I received an email stating my order had been cancelled and was unavailable.
3. I called regarding billing and was informed that my order had NOT been cancelled- that it would be shipping the next day.
4. Three days later - I have received yet another email stating my order was cancelled.

And - My billing issue has yet to be resolved!

I ordered two digital photo frames. Five days later I got an email saying they didn't have those frames and "upgraded" me to a different frame that didn't have the same WiFi feature. I emailed back saying to cancel my order. Three hours later I got an email saying my order shipped with the "upgraded" frames I didn't want and charged my credit card without my permission. I'm convinced this is a bait and switch operation. It is illegal to bill me for something I didn't order. How can they get away with this?! I'm reporting them to the BBB.

I ordered some Christmas gifts (2 digital video cameras) on 12/6/06. The web page specified that the item was in stock and ships in 24 hrs. On 12/11/06 I received an email saying that they received the order. I wondered why it hadn't shipped in 24 hours, as promised! On 12/15/06 I received an email saying it had shipped - great! I will have it by Christmas, I thought! On 12/18/06 I received an email that my order was cancelled because it had been discontinued. Oh, and I need to allow 2 billing cycles for my credit card charges to be reversed. I called Customer Service and they could care less about my experience. I told them that, as of today, their web page still says the item is in stock and will ship in 24 hours - they said they would change it immediately. Well, a day later they still haven't changed it. This was one of the worst customer service experiences I have ever been through!