Wolf Camera

I ordered a Burner about 4 weeks ago. The Cust Service was great! Very helpful and nice. I cannot wait until I can order from them again... maybe I need some more tech...

I have attempted to order a telephoto lense for my Nikon digital camera on April 4th. My expected delivery is the first week of June!! Everytime I check the status it moves further and further into the future. This is the first and last ime I get...

I beat their best price on Minolta 115 Freedom Zoom Camera by $39.00 and had it in two days. I tried to deal with them over the phone to get a better deal with none offered. Their salesperson was excellent in helping me to pick the right camera with the...

Even though it was more money, I ordered my Canon Elph2 from Wolf because I knew the name and the price included a battery, film and case. Since I'd had a bad experience with a New York dealer who sold me a remanufactured camera as new, I was wary of...

May 3, 2003. I tried to order the Fuji Finepix F410 which they said they had in stock in the US version, although I talked to Fuji the same day and they said the F410 would not be released in the US until August. Also they wanted to charge $499 for the...

I purchased the NIKON One Touch Zoom 90 online from Wolf Camera. It seemed to be refurbished, though they sold it as new. It has never operated properly. It "ate" my film in the beginning, then wouldn't rewind. After sending it back twice for repair, the display would indicate that it had rewound, then when you open the back the film was still right there...now EXPOSED.
Wolf's guarantee is only 30 days. (They have an outside vender do the repair.)
The delivery was several days late & the customer service was poor.
My suggestion? DO NOT BUY FROM WOLF CAMERA. Read the fine print. After 30 days, you're on your own.

I bought the camera with this store and it has some problem with LCD screen. I return the product to them and asking for new one. They said only 2-3 days the new one will return to me but I waiting about 15 days. No new one come. During that day I call them many times and I get different answer for my problem. Finally I make a decision to cancel the order and go to buy with another store. VERY BAD SERVICE.

Ordered a TV stand that the website reported as being "In Stock". Only after they had my credit card number did I receive a confirmation with tiny print under the item description stating "Currently out of Stock". A call to Wolf camera was useless as customer service had no explanation. RIGHT! Anything to get your money! Cancelled the order; did't care for the SLEEZY tactics.

I ordered a Panasonic DMC-FZ10 from Wolfcamera.com at full price of $599.99 on 12/16. I received it two days later. Fast service.

However, they did not include the DigitalAdvantage package that was supposed to come with the camera. I called and they said they would ship it immediately.

The major problem was that both in the 1/4/04 paper and online, they have the camera on sale for $60 less. I feel that because of how recently I bought the camera, I should get a refund of the $60.

They refused saying I was outside the 10 day return window, so I would not get the refund. I'm not happy about that and appealed to a supervisor with no success. I intend to write, but expect another turndown.

In mid-October 2006, I bought my daughter a Nikon Coolpix camera at Wolf Camera for her 18th birthday. We also bought the extended warranty with the camera. The first of December 2006, the camera began malfunctioning and displayed error messages. We returned the camera to Wolf Camera on Dec. 10 and were told that the camera had to be sent to Nikon to be repaired and would take 4 - 6 weeks. It is now February 11 (8 wks later) and we still do not have the camera back even though I have checked back with Wolf camera about 5 times. The camera worked properly for about 6 weeks and now we have been without the camera for 8 weeks. I would never buy another camera from Wolf.

I recently purchased a digital camera from wolf camera and it was the worse experience ever. First i tried to cancel my order but never received a response from them. 2 days later i received an email saying that my credit card was charged and my order shipped. Then when my order arrived the camera didnt work. It wouldnt charge, the charge light never came on. When i called wolf inquiring about returning this item they told me their return policy was 10 days and because it was over 10 days there was nothing they could do for me. I wasnt returning the item because i changed my mind. I was returning it because i received a defective item. I think in cases like mind where the fault was clearly theirs they should honor my return regardless of their 10 days return policy. Now i'm left with a broken camera, total cost 120.00. :-(

It is now Jan. 8 and I have still not received my order from WolfCamera.com. Ordered a Kensington FM Transmitter 2 1/2 weeks before Christmas. Received an email from Google Checkout confirming that my order had shipped. Then started receiving daily (so far 28 emails total) emails from Wolf stating that my order was delayed. Why would they state this item was in stock if it wasn't, and why can they not get this item in stock after so long. Called customer service about 2 weeks ago, they said that the item had shipped and I would receive it after Christmas. Obviously that was not true. My mom ordered the same item at the same time for my sister and the same thing happened to her. Their website says that orders not filled within 30 days will receive a refund. I guess this happens often if they have that posted on their website. Needless to say, they will never get my business again.

I bought a Minolta digital camera from one of the local wolf stores.The sales person was very friendly during our first visit.But the next day once we bought the camera his attitude changed.He also sold us a battery charger for 30$ saying that the camera did not come with one-on the contrary the camera had a charger of its own.
2 months later, we started facing problems with the camera and unfortunately we lost the store receipt.The camera is still under warranty and till today we have visited their stores 4 times, for them to track the receipt-yet to receive one.Very bad experience.
Bad product,Bad customer service.

Bought a Coby Micro CD Player, which stopped working properly after 2 weeks. Seriously questionable quality there. Anyway, e-mailed Wolf/Ritz on need to return defective merchandise. Never heard back from them while warranty time ran out. Will NEVER do business with Wolf/Ritz online and I suggest you don't!

Ordered frame as Christmas gift. The "in-stock" item did NOT arrive promptly...took approx 3 weeks. The compact flash reader works perfectly however, the memory stick reader does not work at all. I contacted Wolf 12/25, was told I need "RMA" to return..1st call, was advised e-mail would be sent in 3-6 days..after 6 days, 2nd call, advised 24-48 hours...after 48 hours, 3rd call 10-14 days. Today is day #13..

Customer service is VERY rude and (obviously) uninformative! I have been a loyal customer, for many years, to the wolf retail store. However, I will NEVER use wolfcamera.com again.