Wolf Camera

I have made two purchases in the last couple weeks and this merchant is great. Not only do the offer good prices, but also no tax and no shipping charges. They send out detailed email confirmations of orders and have a feature on their site allowing you to track shipping status. When I got my shipment, it was well packed and was exactly what I ordered. I plan on continuing to shop with this merchant.

I find the staff at all Wolf Locations that I have visited to be under trained and uncaring about any customer service needs. In particular the Colorado Blvd. store in Denver, CO has the most unconcerned manager I have ever met. Incapable of resolving service issues, Patty makes excuses on why her store is allowed to be sub par. I am a manager in customer service, I am embarrassed for Wolf Camera for having such a poor employee managing a store.

I have bought a dcr trv530 with the Expanded Service Policy from Wolf Camera. I turned in my camera for a repair on Jan 24th 04, on 14th feb they told me that this camera cannot be repaired and since this is a discontinued item, they will give me a giftcard for the amount that is written on my ESP document. Since then it has been 8+ weeks but I have not received it. On top, the local store who took my camera in do not return my calls, and when I go there, there response is we cannot do anything, this is with Corporate. So its more then 10 weeks since I first turned in my camera. The sales person there was not friendly at all. To me it looks like that these ESPs are waste of money and time.
This was at Store no 1272 in Cary North Carolina.

I'll never buy again. I ordered a t.v. from their site one evening. After receiving their e-mail immediately after purchase informing me that it was back ordered, I immediately cancelled ( roughly 15 minutes after initial purchase, by e-mail as they directed). 2 days later they e-mailed me it had shipped. I called to complain as I had already made a new purchase elsewhere and they stated it had actually not left the warehouse even though I had been charged and they would stop it from shipping. I should expect a refund within 10 days. 30 days later still no refund and of course no t.v. . When I e-mail as to why , they stated that when they received it they would refund my money. I finally went through my c/c company to get satisfaction. They may be great as long as you get the product. However, I never trust a business that only pushes sales and virtually unmans the rest of their business. In the long run good service in the back equals great sales out front.

Ed-

I bought a tripod from them and found it two minutes later at BH for over 60 dollars less!!! After browsing a litte, I found that wolf camera's prices were consistently higher than all the other well known sites (amazon, adorama, beachcamera, JR, etc.). Not just a little higher, but significantly higher. I ended up returning the tripod, because they were not able to match BH's price.

BUYER BEWARE

My shopping experience on Wolf Camera's website was terrible! The customer service was non existent and outsourced. We ordered an SD card which was suppose to be free after rebate. We should have known nothing in life is free. Wolf camera removed the link to the rebate on their website and provided incorrect information through their support people each time we contacted them. They eventually told us to use a rebate form for buy.com. We didn't use the invalid rebate form, but found the correct form on our own using google. We just received a denial notice of the rebate from the SD Card manufacturer stating Wolf Camera was an unauthorized agent for the rebate despite their website claims.

I ordered a webcam from Wolf Camera Online Store two weeks before Christmas. I chose them because they showed the item AVAILABLE--many places were out of that item--and said it would arrive before Christmas.

I received a confirmation of my order within a few minutes. So far, so good.

Then A WEEK LATER, they sent me A FORM LETTER saying that the "back-ordered" item I ordered was either discontinued [not so]or was unavailable.

This leaves me to try to find a replacement gift a week before Christmas. They should NOT have listed the item as available and said it would arrive before Christmas and THEN WAITED A WEEK to send a form letter (which indicates they do this often enough to have created one) and leave me to find and purchase another gift just days before Christmas. And then they had to nerve to send me junk email.

To cap it all off, they just sent me a notice saying that my order was cancelled and that if my credit card was charged, I should wait TWO BILLING CYCLES FOR A REFUND TO MY ACCOUNT. Unbelievable.

Don't shop here!!! This is the only time I've felt strong enough about a store to write a review, anywhere. Very 2nd rate establishment-
Save yourself the aggrevation- Go somewhere else.

Worst experience with on-line shopping. Wolf camera charged my account, then Ritz camera charged it as well. Basicially I got double billed. When I called customer service the first time, they hung up on me. The second time I called, they said this was normal practice and it should clear up in 24 - 48 hours. It has been five days and the second billing still has not been removed from my account. So I have several hundred dollars in my account I cannot get to because of these people.

I ordered from this company expecting delivery on time. It has been more than a week and still no sign of delivery. I order a lot from many internet retailers but this is absolutely the slowest. I called three times and after VERY LONG HOLDS On the phone I was told a different due date every time. I have no idea if their order will be accurate but be careful and don't expect to get your order on time - you won't!

A great help, full of knowledgeable employees and quick to solve and problems I've had (user errors). These guys know their customer service. I would trade even B&H for a Ritz camera. My overall satisfaction is an 11 out of ten. i would definitely use them any time I have a camera purchase.

Ritz Camera does not honor their promotions. They were supposed to send a $50 gift card as part of a promotion when I purchased my camera. I contacted them several times each time they said it will be emailed to me in 24 hours, no gift card has arrived. I will not do business with them again. They are not a trustworthy company.

my order was turned down because my files were in TIFF format. apparently only JPEG format is acceptable. what kind of a professional would insist on JPEG?! clearly they don't care about the quality of your prints.

I ordered some scrapbooking supplies from this company because of the incredible prices, well I should have known that with the cheap prices their would be cheap customer service. I had no idea. Like the other reviewer said customer service is non existant. They are all very unhelpful and uncaring. Overall they SUCK!!! I guess they have a script that they stick to in order to make you think that they are on top of things and will get back to you as soon as possible via email or a personal phone call and they hurry you up off the phone or live chat. I will never order from wolfcamera.com again. Order at your own risk. Oh and by the way I still haven't received my order yet. Will have to let you know how it arrived if I ever do receive it.

This is a last store standing situation, the stock in the store is extremely low and mostly composed of extremely out of date clearance items from years gone by. the service is extremely poor and they will not stand with anything they say. I was in the store and asked about a clearance sigma teleconverter and was quoted 94 dollars, the salesperson was extremely rude and told me to find out if it worked with my lens and return if so. I did just that to learn that i was misquoted and even with the store and customer service admitting it was marked wrong i was told too bad for me the mistake has been corrected. This store has ZERO up to date items and its just a bait to get you in to "Special Order" Don't waste your time going here. Let them go out of business for the poor service, it looks like a good will store.

Stores like Best Buy Actually want your business and have new items in stock, for mail order go B And H photo.