Wolf Camera

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This has been the absolute worst online and phone shopping experience I have ever had. They are totally incompetent and rude. I recommend BH Photo as an alternative. In fact I am canceling my order with them because after 6 calls they still can't get their act together!

We purchased a Sony Video Camera from a LOCAL neighborhood Wolf camera
store as a gift. We were sold on the idea of local sales and service support. We purchased an extended maintenance
agreement. Eleven months later we had a problem with the film loading mechanism. The store said they were unable to locate invoice records, name, address records, maintenance agreement, or camera serial # info. and refused to take the camera in for service. Don't be misled by these folks

I called Wolf camera to inquire about a Nikon F100. The guy on the phone has very little clue about Nikon products/lens. The he said he could not give me a price because his system was rebooting. After wasting some 20 minutes an a number of "can you hold on sir" and then he disconnected me.

I redialed(don't know why I bothered) and another sales guy picked up the phone. He was more knowledgeable, however I had similar problems. This guy also took ages to find the price, but alway cam up with the price of lens range or models that I did not ask for.

Seems like a Joke talking to these folks. I wonder if they just hire school kids who learn on the job. Anyway, after wasting 45 mins I did not get the price for the Nikon F100 or the f2.8 lens and flash.

Just to keep things straight, the service in Wolf Camera shops is far better and varies from shop to shop.


Kay

I'd stay away from Wolf Camera as if they were the plague! They accept your credit card, don't ship the order (I ordered on July 1st,2005 and haven't received my camera yet), refuse to refund and their customer service is the pits. Once they have your money - your finished!

Wolf Camera is now owned by Ritz. The Wolf salesmen at the stores that I stopped at in the Chicago area regularly badmouthed Ritz. They said that Quanteray (Ritz's generic supplier)was Sigma's (Wolf's generic supplier)low end. When the Wolf salesmen are on commission, they sell what is good for them, not the customer. The selling price is not idicative of how much they make. A high priced Nikon SLR may not earn them as much money as a low priced Minolta point and shoot. Buyer beware. They also badmouthed Canon to me, saying that it was the most repaired brand that they carried. They love to push Sigma, Minolta, and Fuji.$$$ Not a bad place to buy if you know anything ahead of time...just do not trust them.

Ordered a Canon EOS 20D from Wolf Camera during the busy Christmas shopping season. At first they claimed they were unable to authorize a price match on the item, despite their website's claims of low-price guarantees, but I persisted and 90 seconds later I had a price match. I ordered the camera and it shipped immediately, but I was amazed to find the camera on my doorstep a few days later - they had thrown in 2-day FedEx shipping for free!

If you are looking to purchase anything from them and they give you a hard time about price matches, remind them that their website guarantees the lowest price. As long as they think you've read their price match policies, they'll honor them. Also, when talking to them on the phone, you'll have a hard time finding a customer service representative who speaks English as a first language.

They were very eager & helpful to take my order. They delivered on time. The product they sold & delivered was not the product whose specs they advertised. Once there was a problem, they disappeared. Customer service is non-existent. They seem to be eager only to sell, not to stand behind what they sell.

Nothing went right with my recent order -
1. I received an email stating my order was backordered and that I might cancel it if i chose to do so.
2. I received an email stating my order had been cancelled and was unavailable.
3. I called regarding billing and was informed that my order had NOT been cancelled- that it would be shipping the next day.
4. Three days later - I have received yet another email stating my order was cancelled.

And - My billing issue has yet to be resolved!

I ordered two digital photo frames. Five days later I got an email saying they didn't have those frames and "upgraded" me to a different frame that didn't have the same WiFi feature. I emailed back saying to cancel my order. Three hours later I got an email saying my order shipped with the "upgraded" frames I didn't want and charged my credit card without my permission. I'm convinced this is a bait and switch operation. It is illegal to bill me for something I didn't order. How can they get away with this?! I'm reporting them to the BBB.

I ordered some Christmas gifts (2 digital video cameras) on 12/6/06. The web page specified that the item was in stock and ships in 24 hrs. On 12/11/06 I received an email saying that they received the order. I wondered why it hadn't shipped in 24 hours, as promised! On 12/15/06 I received an email saying it had shipped - great! I will have it by Christmas, I thought! On 12/18/06 I received an email that my order was cancelled because it had been discontinued. Oh, and I need to allow 2 billing cycles for my credit card charges to be reversed. I called Customer Service and they could care less about my experience. I told them that, as of today, their web page still says the item is in stock and will ship in 24 hours - they said they would change it immediately. Well, a day later they still haven't changed it. This was one of the worst customer service experiences I have ever been through!