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Zales.com

Zales.com

Overall store rating:  Store Rating: 2.0
Reviewed by 66 customers

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Overall Rating:Store Rating: 1.0
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they stole my money 39 days later

by , May 30, 2013
(Not Yet Rated)
you shop at Zales and they will take money out of your account whenever they want, they stole $659 out of my account 39 days after they refunded it to me. https://www.facebook. com/Zales" ...
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Overall Rating:Store Rating: 1.0
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False Cancellation Confirmation

by , Dec 9, 2012 Rated a Helpful Review
Attempted to cancel order a few days later and was told "not during holiday season". Despite the email from Zales stating orders may be canceled if they are being processed which my order was in process. Rep hung up on me after supposed attempts to get ...
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Overall Rating:Store Rating: 1.0
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Don't shop at Zales!

by , Mar 28, 2012
(Not Yet Rated)
Had the worst experience with Zales today! Worst ever! Don't buy anything from them & if you do DON'T buy into their protection plan like I did. Incompetence must be a prerequisite for employment with the company! First we drive 2 1/2 hours to be ...
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Overall Rating:Store Rating: 1.0
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Absolutely horrible...

by , Dec 24, 2011 Rated a Helpful Review
Where to start... Hmmm... I guess I'll start with the fact that Zales makes it oh so easy to order an item but make it a ridiculous hassle to recieve your product on time. According to the Zales website if I made an order prior to Dec 19th I would get my ...
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Overall Rating:Store Rating: 1.0
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1 OF 4 ITEMS SENT! WORST EXPERIENCE EVER!!

by , Dec 21, 2011 Rated a Helpful Review
I ordered 4 items from zales.com the same time I ordered all of my other Christmas items from other on-line stores. Zales.com was actually the first items that I ordered. The order date was Dec. 7th. Today is Dec. 21st and I finally received the shipment ...
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Overall Rating:Store Rating: 1.0
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DO NOT BUY RINGS HERE!

by , Aug 23, 2011
(Not Yet Rated)
I am SO frustrated with them and would not recommend ANYONE buy jewelry from this place!  One year ago my mother and sister in law flew from Nigeria to buy my sister in laws engagement and wedding ring.  They knew that they would get a quality ...
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Overall Rating:Store Rating: 2.0
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Shady-RUN!

by , Mar 17, 2011 Rated a Helpful Review
I usually dont write reviews on my experiences, however, This purchase has been AWFUL!!  My faincee and I bought my engagement ring thru zales.com.  It was beautiful and delivered, late.  But we blamed fed-ex and let it go.  Now we ...
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Overall Rating:Store Rating: 2.0
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Engagement ring purchase turned into a nightmare.

by , Jan 7, 2010 Rated a Very Helpful Review
My experience has been (and still continues to be) worse than abysmal. I ordered a ring on Dec 17th expecting it to be delivered before Dec 31 as it says 5 day delivery. And today, on Jan 7th, the item still hasn't shipped yet.I talked to Zales ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE BUSINESS! If you aren't wealthy, expect to be treated like garbage

by , Dec 9, 2009 Rated a Helpful Review
My fiance and I chose to order my wedding ring online from Zales, because it was in-expensive and that seemed to be the most important thing (we're poor college students).First off he ordered overnight shipping. After a few days he gave customer service ...
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Overall Rating:Store Rating: 1.0
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Can't cancel order, deceitful, expensive, tricky, lies, DONT GO.

by , Dec 6, 2009 Rated a Helpful Review
Hi everyone. I have to tell you that I am now really wishing that I had paid more attention to the Zales reviews before ordering from them online. There are so many things that now make me certain that I am never, ever going to shop at Zales ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE!!! PLEASE READ!!!!!!!!

by , Feb 23, 2009 Rated a Very Helpful Review
Well it has been over a week and still no jewelry.  This has been the worst experience in online shopping that I have ever had.  I get better customer service from a gas station than I have from Zales.  First of all, it was very ...
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Overall Rating:Store Rating: 1.0
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Worst Online Shopping Experience Of My Life

by , Nov 9, 2008 Rated a Helpful Review
First we went to the store to buy a wedding ring.  The price on the tag was different than the price that rung up at the register so we went home to see what the price was online.  It was about $100 cheaper online than in the store so we ...
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Overall Rating:Store Rating: 3.0
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Disappointed

by , Sep 5, 2008 Rated a Helpful Review
I was so excited to order a gift for my wife for our anniversary . Paid for the item, received confirmation and then saw that the item has been shipped. The ring sat for 3 days at the FedEx location which is in the same town as us. Then to top it all off ...
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Overall Rating:Store Rating: 5.0
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Easy website, quality merchandise, and value for the money.

by , Feb 21, 2008 Rated a Helpful Review
With an easy to navigate website, excellent clearance section, and regular sales, specials, coupons, and shipping deals, Zales.com meets the expectations of an ideal jewelry website. I signed up for their e-mail advertisements so I would get the latest ...
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Overall Rating:Store Rating: 2.0
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You get what you pay for (hopefully)

by , Jan 28, 2007 Rated a Helpful Review
This is mostly a review of a Zales store, not the website, but I do have some comments about Zales.com at the end of this review. I'm a guy who had never worn or bought jewelry, but decided to get a gold bracelet. I wasn't going to spend days combing ...
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Overall Rating:Store Rating: 1.0
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risky business

by , Dec 20, 2006 Rated a Very Helpful Review
Buying jewelry from zales.com has proved to be risky business and a bitter experience. I therefore do not recommend zales.com. Here is my story. I have ordered a gold cross with a chain for christmas, as a present. I received it within two days (as ...
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Overall Rating:Store Rating: 3.0
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Zales.com: My First Ever On- Line Jewelry Purchase is Now in the Books

by Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Dec 17, 2006 Rated a Very Helpful Review
When it comes to buying gifts, some people are difficult to shop for. They never really state specifically what they want or they already have so many things that buying a present almost seems pointless. But there is one type of gift that is almost ...
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Overall Rating:Store Rating: 1.0
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Avoid Zales and Zales Diamond- Easy ripoff

by , Sep 17, 2006 Rated a Very Helpful Review
At the time I bought an engagement ring, I was 21 and making about $9 an hour. My girlfriend at the time liked the Zales Diamond engagement ring with the Octillion cut and platinum band. I decided one day to get the ring for her and propose. About a ...
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Overall Rating:Store Rating: 1.0
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Three Months After Getting Married, Maybe We'll Finally Get The Ring!

by , Jul 5, 2006 Rated a Very Helpful Review
My husband and I decided to elope in Hawaii, as we wanted to get married the easiest (and least stressful) way possible. With making arrangements for the wedding, ring shopping fell by the wayside. Three weeks before we were to leave, we realized we ...
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Overall Rating:Store Rating: 1.0
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Pathetic customer service, incompetent web ordering process and HAVE AN ALTERNATIVE

by , Jun 13, 2006 Rated a Very Helpful Review
I was checking the Zales.com for dad's day gift for my husband. They had a Seiko watch that I liked, the dial color of the watch was described as blue in the title and black in the detailed description. Since the color of the dial didn't matter to me, I ...
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Overall Rating:Store Rating: 1.0
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Worst Online Transaction I Have Ever Had!!!

by , May 6, 2006 Rated a Very Helpful Review
My worst online transaction was with Zales.com. It's amazing that this company is still in business.. and they've accomplished that (staying in business) by being crooked and misleading customers. I ordered a ring for my wife for Christmas (December ...
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Overall Rating:Store Rating: 1.0
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Would never order from Zales again!

by , Dec 23, 2005 Rated a Very Helpful Review
Zales has been the worst experience of my life. I wouldn't use Zales again under any circumstances... Zales lied to me !!! Product never shipped ... No order tracking on internet or by phone (just order accepted and in stock)!! Not true order never ...
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Overall Rating:Store Rating: 1.0
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Incomplete website ordering information, multiple charges, lengthy process resolving errors they caused

by , Feb 17, 2005 Rated a Very Helpful Review
Upon submitting my online order, Zales' website indicated the order could not be processed, instructed me to check my information, and to try again. I tried again. The screen stated the order could not be processed. I rechecked my information and I ...
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Overall Rating:Store Rating: 1.0
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Don't buy jewelry unless you can see it!

by , Jan 3, 2005 Rated a Very Helpful Review
I had decided to purchase an engagement ring from Zales.com during one of their 25% off diamond sales. I figured that since Zales was a big name brand that I wouldn't have any difficulty in getting exactly what I had wanted. I guess I should have ...
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Overall Rating:Store Rating: 1.0
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Don't do it- Use an American Express Card--Billable Stamps to leave you hanging

by , Nov 27, 2004 Rated a Very Helpful Review
My Zales Adventure Or The Two Rings From Hell! Bottom line, don't do business with Zales. I will never do it again. If you are interested, read on. If you must order from ...
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Overall Rating:Store Rating: 5.0
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Good overall e-retailer

by , Sep 8, 2004 Rated a Very Helpful Review
My first experience with Zales.com was buying a Christmas present for my girlfriend. I found a wide range of selection at this website. Pictures of the merchandise were also beautiful and very hi-res. I also appreciated the various search filters ...
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Overall Rating:Store Rating: 2.0
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All I wanted was to Return this item I didn't order...

by , Apr 25, 2003 Rated a Very Helpful Review
Well, I have to admit they have great prices, which led me to their site in the first place. Anyway, so I placed an order for a simple Diamond Heart Pendant for X-mas. I tried ordering online, and everytime I finished the order to authorize the Credit...
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Overall Rating:Store Rating: 2.0
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Big bucks, no selection

by , Aug 23, 2002 Rated a Helpful Review
I am looking to buy some blue topaz earrings to match a ring I got at ACNTV.com, and searched the Zales.com site. I love acntv and told all my friends, but there is no place to rate it here. Anyway, there were only 5 pairs at Zales, and the cheapest...
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Overall Rating:Store Rating: 3.0
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Great Store... but could be improved upon!!!

by , Dec 19, 2001 Rated a Helpful Review
I recently bought some items from Zales and would like to say that I am happy with the whole process. The website is missing many items and is more of a form of advertising for physical stores than a true functional online store. I personally would but...
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Overall Rating:Store Rating: 4.0
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Zales.com = Sales.com

by , Dec 14, 2001 Rated a Helpful Review
Pros: Easy to use, good pictures, wide range or prices
Cons: Selection
This is by far the easiest site to use. Searching for a specific product is a breeze. There aren't a lot of frills on this site, but it definitely gets the job done.

There selection isn't the furthest reaching, but it is...
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Overall Rating:Store Rating: 2.0
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for a big name, they sure have a lot of room for improvement

by , Nov 5, 2001 Rated a Very Helpful Review
Pros: familiar name, large selection
Cons: pictures are misleading, overpriced, poor service + quality control, site errors a lot
i have never shopped at zales.com... but i have been to the site several times, after receiving faulty gifts purchased there and had a bad enough experience to write this review.

at first glance, this website might seem attractive. nice...
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Overall Rating:Store Rating: 4.0
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Zales- Friendly and Affordable

by , Apr 17, 2001 Rated a Very Helpful Review
Pros: Very helpful people there, beautiful jewelry in all price ranges.
Cons: They don't tell you about the website at all in the store.
I had my first experience with jewelry stores when I went to find an engagement ring. I am not too big on wearing jewelry, so I was rather inexperienced (and still am) when it comes to finding quality jewelry. And so, when I looked for a ring, the first...
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Overall Rating:Store Rating: 3.0
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Someone Needs To Tell The Stores They Have a Website

by , Mar 10, 2001 Rated a Very Helpful Review
Pros: The website has possibilities in the future.
Cons: You can't get the true picture of the quality of the jewelry on a website.
You know, I've been in Zales probably 4 times this year due to the purchase by my husband of an anniversary ring for me. Not once did I ever see a sign or even a mention of the Zales website. How odd. Are they afraid that people will not...
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Overall Rating:Store Rating: 5.0
 

Good stuff!

by , Dec 5, 2000 Rated a Helpful Review
Pros: Customer service
Cons: NONE
I personally like Zales. It's a good and actually a really big company, which specializes in selling diamond rings. They have a large collection of rings, pendants and bracelets in stock all the time. When I was lookning to buy my wife a small but nice...
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Overall Rating:Store Rating: 1.0
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Run, don't walk, from this place!

by , Sep 1, 2000 Rated a Very Helpful Review
Pros: none this time around
Cons: unprofessional, conniving, bad business
The last time I wrote an epinion on Zales, I described my buying experience when purchasing an engagement ring. Sad as it is, things have gotten worse with this company and I'd like to share our story with you.

The ring we purchased is...
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Overall Rating:Store Rating: 1.0
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DO NOT LET YOUR DIAMONDS OUT OF YOUR SIGHT!!! switched 'em!

by , Apr 14, 2000 Rated a Very Helpful Review
Pros: not one thing......
Cons: theft and fraud
Dear Friends,

My family has used Zales Jewlers for several years and have purchased
thousands of dollars worth of their merchandise. That has come to an
end as of 2 weeks ago.
My sister recently took her engagement set...
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Overall Rating:Store Rating: 5.0
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UUHHH LA LA !!!!

by , Mar 23, 2000 Rated a Very Helpful Review
Pros: Beautiful and Perfect
Cons: You can't see it first hand
I was browsing through some of the jewelers online one day and coud not resist them. I ordered a ring from Zales and it came in 3 very fast days. Arrived to me at work by Fed Ex. And it was like Christmas all over again. And the ring was even...
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Overall Rating:Store Rating: 1.0
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Don't Do It!

by , Jan 19, 2000 Rated a Very Helpful Review
Pros: None
Cons: Poor communication and product presentation
Do not order from Zales on-line. In our attempt to purchase two gifts from this site we found Zales to be uninformative and misleading in their descriptions of products. Upon the receipt of one of the gifts, we were notified that the other product...
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Overall Rating:Store Rating: 5.0
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Zales - Good Quality

by , Jan 16, 2000 Rated a Very Helpful Review
Pros: Good quality
Cons: They only send the coupons to my husband and we both have accounts their.
Hello, I have the diamond featured on this page here. It was bought at the store and it is beautiful and excellent quality, this diamond was traded up from another diamond I had. We have also bought many other pieces sapphire necklaces, earrings and...
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Overall Rating:Store Rating: 4.0
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"Good!" Says an Average Joe

by , Jan 10, 2000 Rated a Very Helpful Review
Pros: Decent Quality, Fair Prices
Cons: None Yet
So maybe I'm not a gem connoisseur, and maybe I don't have thousands of dollars to spend on a diamond, but all my experiences with Zales have been positive.

I had decided a few months before Christmas that I wanted to buy my girlfriend diamond...
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Overall Rating:Store Rating: 3.0
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Good Site but Be Cautious

by , Jan 4, 2000 Rated a Helpful Review
Pros: Easy to navigate, friendly knowledgeable online staff, large selection for every budget
Cons: unable to judge quality of stones
I have purchased jewelry from Zales as well as it's other sister companies (Gordon's and Bailey Banks and Biddle) for several years now. Because you can only find these stores in the mall and I hate the mall, I was excited to find Zales online. Zales...
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Overall Rating:Store Rating: 1.0
 

Diamonds - Low Prices and Low Quality

by , Dec 30, 1999 Rated a Very Helpful Review
Pros: Great to get style ideas
Cons: Low quality diamonds
Each time I enter a Zales store or visit the web site, I am disappointed with their selection, mainly because of the quality. (I prefer smaller, high quality stones, than larger low quality stones, because a nice cut and color will make the stone...
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Overall Rating:Store Rating: 2.0
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Zales is a nice site to check out, but there are better ones out there

by , Dec 28, 1999 Rated a Helpful Review
Pros: An education to be gotten
Cons: There are much better sites to look at on the web
I have spent the better part of the last few months researching diamonds, and how to buy them. I recently checked out Zales.com, and was not very impressed.

There is some information to be found on Zales.com, but Bluenile.com, and...
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Overall Rating:Store Rating: 4.0
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Their word is good

by , Dec 28, 1999 Rated a Very Helpful Review
Pros: Good quality and friendly customer service
Cons: It took several calls to get the price straight
I was helping my husband pick out my Christmas present on-line and we were shopping at Zales. I found a pair of earrings and ordered them. FedEx delivered them the very next day. They were beautiful, but the price on the packing slip was not the same...
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Overall Rating:Store Rating: 4.0
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Beautiful Jewelry,Great Prices

by , Dec 22, 1999 Rated a Helpful Review
Pros: Good Prices
Cons: Ordering online is not too easy
Zales.com has great jewelry and surprisingly cheap prices. I didn't plan on shopping for jewelry online, except that zales has a platinum anniversary band ring for $199.00. My first thought was price error, so i left that site. The next day i decided...
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Overall Rating:Store Rating: 5.0
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Perfect!
by ,Dec 13, 2012
(Show)
Zales IS and will always be one of the Best Damn Diamond stores in the world. Zales.com, is absolutely the same.People complain because they are still angry about the whole De Beers thing... but I've been with them for years and they are
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Heartbroken.
by ,Sep 5, 2012
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My 3 children bought me a mothers ring. I got it for christmas of 2011. 6months after i got it, a stone fell out. Had it sent off for weeks. Get it back and the same dam stone falls out. The same year i had 2 rings sent off to be sized. WEEKS AND
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Horrible and very dissapointed. Will not recomment buying online.
by ,Jun 23, 2012
(Not Yet Rated)
It really sucks ordering at zales.com, I ordered an earrings that I really like and good price, but after a week, got an email that they have to cancel it because it's not available. Will never buy
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Terrible. Horrible. No Good. Very Bad Place.
by ,Mar 1, 2012
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My boyfriend ordered an engagement ring on January 15. He did the site to store optionand it shipped on Jan. 18. By Jan!. 25, he had still not received a call that the ring was in thestore/. When he called, he was told that it was,
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Partner ordered me a diamond ring customized and diamonds fell out
by ,Feb 13, 2012
(Not Yet Rated)
I wI'll never shop at zales again! Think their jewelry is pretty? Wait until the diamonds fall out and they claim you should have paid for a diamond bond. If you are a jeweler selling me a diamond ring YOU should make sure the diamonds won't fall out. I
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Overall Rating:Store Rating: 1.0
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Horrible customer service, and horrible order accuracy.
by ,Jan 18, 2012
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I have had a beyond awful experience with Zales. My boyfriend ordered me a size 6 ring for my birthday. It seemed way too big, so we took to a jeweler to get it resized, only to find out that we received a size 8 1/4 ring. After talking to customer
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Overall Rating:Store Rating: 1.0
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Big, lousy, chain with terrible on-line services
by ,Jan 9, 2012
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Attempted to purchase a necklace with charms on-line.  Order was cancelled, inexplicably, by Zales TWICE without communcation or follow-up.  Zales tried to blame the credit card that was used, but my credit card company had no record of denying
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ZALES name means nothing, except RUN
by ,Dec 19, 2011
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Nightmare Before Christmas!!  Diamond bracelet I bought for mother for Christmas arrived bent.  Didn't realize until I went to wrap it that clasp didn't match up.  Called Zales.  5 days til Christmas---No time
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no more customer service to speak of
by ,Sep 13, 2011
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I was trying to buy a bridal set around 2400$ then rings had to be sized they asked 35$ extra or it would take 3 week to get them sized. That made me really mad and I left Zales went across the street and bought from competition and they sized it same
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Do not order from Zales.com. Hidden policies. Late delivery.
by ,Feb 22, 2011
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NEVER EVER EVER EVER, I REPEAT, EVER ORDER FROM ZALES.COM. They are utterly incompetent. I had to order the same thing three times and 2 of the orders were suddenly canceled and I have not received the 3rd even though I paid for 2 day shipping. They
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Loan Sharks
by ,Jun 7, 2010
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My daughter bought her rings at Zales based on my recommendation of using them for several purchases.  She used their credit at "no interest".  She went in to pay off the balance after the wedding and left thinking she had.  Four months
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Overall Rating:Store Rating: 1.0
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Fraud Alert - THEY MAY NOT SEND YOUR ORDERED MERCHANDISE
by ,Nov 2, 2009
(Show)
I WILL NEVER AGAIN PURCHASE ANYTHING FROM ZALES.COM AND BECAUSE OF MY EXPERIENCE I WILL NEVER PURCHASE ANOTHER ITEM FROM ZALES.  I ORDERED A SILVER CHAIN WITH A GLASS PENDANT W/ BLACK AND RED COLORS.  IT ALSO COME WITH A CHEAT BLACK ROPE
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Zales, more like "Fales"
by ,Oct 16, 2009
(Not Yet Rated)
Whatever you do, do not shop at the online store. You will be innundated with spam emails from Zales, daily. I get at least one, sometimes 2-3 emails a day from them advertising some great deal. I never did get to buy the item I wanted because it was OUT
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The worst online shopping experience EVER
by ,Jul 29, 2009
(Not Yet Rated)
Please do not shop on Zales.com!!!!!They told me my ring would ship in 4 to 6 weeks and it would ship Fed Ex 3-day delivery. When the ring still had not shipped in 6 weeks I called and cancelled the order. Two weeks later I received an
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Overall Rating:Store Rating: 0.0
 
Zales or Bailey Banks & Biddle - Not good experience
by ,Jun 19, 2009
(Not Yet Rated)
Dont let a name you recognize fool you. Zales and their more upscale version, Bailey, Banks & Biddle, are the car salesmen of jewlery. The underlying quality of the jewelry isnt so great, but more than anything - it's the customer service that
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HORRIBLE CUSTOMER SERVICE !!!
by ,Jun 1, 2009
(Not Yet Rated)
Ordered a necklace for my wife for Mothers Day. According to their website, I placed the order with plenty of time so my wife would have her present in time for Mothers Day. Now it's 4 weeks after Mothers Day and still no necklace !!! For the last 3
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misleading refund policy
by ,Jun 8, 2008
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Beware that if you purchase online, but wanted a refund afterwards, you maybe not be able to do that at a retail store as described in Zales.com's refund policy. The associates at the retail store will make excuses for not processing your return.
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Horrible Online Shopping Experience @ Zales.com!!
by ,May 28, 2008
(Not Yet Rated)
I recently ordered 5 items from Zales.com. Much to my surprise when I opened the order there were only 3 of the items in the box... not the 5 I had ordered. All 5 items were listed on the invoice. I called Zales right away and the first thing they did
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Zales is unpleasant, horrible, poor customer service, inferior quality
by ,May 19, 2008
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This was the worst experience I have ever, EVER, had buying online. I bought an engagement ring and when I received it a stone on the band was missing, when I then brought it into the Zales store they noticed a crack in the diamond solitaire. I
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Lied to twice
by ,Mar 12, 2008
(Not Yet Rated)
Zales in Coralville, IA, placed a battery with a "life-time" warranty in my Swiss watch. Three years later, the battery failed and I returned to have them replace the battery, as it was still under the lifetime warranty. I was told that they battery
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HORRIBLE
by ,Feb 3, 2008
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I ordered a 1 ct. diamond circle necklace, and within 1 month of wearing it, only occasionally, it started turning my chest black where the pendant rests, and one of the diamonds already fell out!!!!!!! I called the so-called customer service, and was
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poor quality, worse warranty, no refund
by ,Jan 15, 2008
(Show)
Zales sales some of the lowest quality jewelry in the business at top of the line prices Avoid being scammed by just avoiding this place The jewelry is so cheep it has no appreciation value The diamond I bought was valued at 1/2 the sale price I
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NEVER EVER AGAIN
by ,Jan 4, 2008
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I would never ever ever shop at zales.com EVER again under any circumstance. I ordered a mothers ring on November 20 for Christmas for my mother. They told me it would arrive by Christmas eve. Here I sit on January 4, and the ring still is not here. I
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Pray you have no problems with your order
by ,Nov 30, 2007
(Show)
I ordered 4 items from Zales through a email promotion for One day free shipping on any sized orders . The order arrived very quickly but unfortunately it was short one item. I called customer service and entered the Twilight Zone. Zales company
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get bent by zales
by ,Jun 15, 2007
(Not Yet Rated)
Order from zale at your peril. Want to send a gift? do NOT DO IT through zales. maybe stacey of un-customer service can let you know how many months it will take to get a refund.. do you have the right paper work? sorry thats not it. AVOID THIS
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Overall Rating:Store Rating: 2.0
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Store workmanship is horrible go somewhere else!
by ,Feb 9, 2007
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In over 3 years I have spent $8K at Zales. Christmas of 2006 I purchased a ring for my wife. Understanding it was not her size I bought the warranty as directed to get'free sizing' the Ring was a hit, but then the story starts. The ring was returned
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Zales is Horrible!!!
by ,Dec 18, 2006
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Zales is the worse jewerly store. Their customer service is horrible. I've had so many problems with my ring. The diamond constantly kept falling out. After returning it to them for repair after repair, I got very annoyed. They finally did replace
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Overall Rating:Store Rating: 2.0
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The worst online store ever!
by ,Jun 9, 2006
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This is the worst Online store I have ever ordered from! My order has not arrived after 10 days and no one has a clue why! I don't understand how they stay in business! Needless to say I will never order over the Internet from them again!
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RUN AWAY
by ,Jan 4, 2006
(Show)
Zales is quite possibly the worst Jewelry Store in the World. They have very low quality Jewelry. My husband bought me a mother's ring from Zales. He had to have is custom made because we have 8 children and it is the Worst piece of Jewelry I own 2 of
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Never Again!
by ,Dec 15, 2005
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I thought that ordering from a major online retailer would mean that everything with my order would go well. Boy was I wrong! Nowhere on the site when ordering do they mention that you are REQUIRED to be home and sign for the delivery in person. No
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Worst Customer Service Ever
by ,Jan 21, 2005
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I am extremely unhappy with the service I have received from Zales. They consistently give me the run-around, misleading information and confirm that my account is current, when in fact they are reporting it as 30, 60 & 90-day late on my credit report.
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The most horrible shopping experience in my life!!!!!!!!!!
by ,Dec 12, 2004
(Show)
Do not for the love of God shop at Zales.com!!!!! In the end of October, I ordered two watches to be engraved from Zales.com. They were meant to be Xmas gifts. When I received the watches, they were damaged!!! These items were not packaged properly at
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Overall Rating:Store Rating: 4.0
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HAPPY WITH ZALES
by ,Jul 3, 2004
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I HAVE ORDERED RINGS AND A CROSS. THEY HAVE ALWAYS COME IN 2 DAYS. I AM VERY HAPPY WITH ZALES AND I WILL BUY FROM ZALES IN THE YEARS TO
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