blindsgalore.com (old)

I ordered 3 sets of mini blinds on 4/19/04 & did not get an e-mail back. I tried calling before placing the order & had the automated phone system tell me not to hang up. I never got through. I had ordered blinds last fall & everything was great. They ...

If you have problems with blindsgalore.com, I would suggest that you file a complaint with the California Attorney General's office. Go to www.at.ca.gov and look for the complaint form. I am going to file a complaint with them and the BBB this weekend ...

Placed my order on 12/2, received it on 12/18 (this was after I tracked it on their idiotic order tracking service, which said they were expected to ship on 12/19, which prompted me to call customer service since the pleated shades I ordered were ...

I ordered blinds over two months ago and I never received them. I called customer service which assu ...

I ordered a set of blinds two months ago 1st> the extension brackets weren't sent and 2nd> t ...

Sales staff very helpful, but found out later gave incorrect information. Customer service not very helpful. Still have not seen my order after almost 4...

Placed an order on 3/1. After checking status and getting the "being manufactured" message for 5 weeks, decided to call on 4/4. Told that they were waiting on material and would probably ship on 4/22. Had to cancel order, as company has no credibility...

Pros: Good selection, reasonable prices
Cons: Limited ability to track order

Blindsgalore is one of the many online blind stores. But unlike others, Blindsgalore does appear to be pushing their house brand any harder than the namebrand merchandise from Hunter-Douglas and Levolor. The website responses quickly and navigation is a...

I ordered 3 blinds from Blindsgalore for a total of $401 on Sept. 3 and they said the estimated shipping date would be Sept. 12. I then received 3 other backorder notices with new shipping dates Sept. 28, then Oct. 5, then Oct. 12! After the third notice I decided to get my money back and called customer service. First customer service had to call the manufacturer to make sure they hadn't shipped it yet (of course not, because they just sent me another backorder notice). The next day, customer service called me back and said they were refunding my money. In about 2 weeks the refund showed up on my credit card.

By the way, I ordered the same 3 blinds at BlindsChalet for $315 ($86 cheaper and free shipping) and they arrived 2 weeks later. No backorder issues. They look great!

My experience is pretty much the same as others. No service and the blinds came in the wrong color. I found a place called Blindshopping.com and had a wonderful experience with them. On time delivery and good pricing.

Orders go in but they don't come out. Lost $185 down this black hole. No way to contact the company, either by phone or e-mail. Calling only produces a pre-recorded message and nothing more.

I have written the BBB (San Diego office) and will probably file with the CA Attorney General as another reviewer suggested. Seriously, AVOID BLINDSGALORE.COM at all costs! You have been warned! I think they also do business as ezblinds.com or something very similar.

UPDATE 6/16/04: I received a response from the BBB. Here is what they wrote:

The BBB cannot assist on complaints where the company has filed for bankruptcy. Please view the attached documents for assistance.

The Bureau regrets that we are unable to assist you any further. However a copy of your complaint has been forwarded to the company.

You may wish to contact the following agency to pursue your complaint:

Federal Trade Commission
10877 Wilshire Blvd.
Los Angeles, CA 90024
877-382-4357
www.ftc.gov

I called my bank as well, and they were nice enough to credit my account after I explained the situation. I have to file additional paperwork with them documenting this, but that is certainly no hardship.

I've had the same problem as all the people listed here. I contacted the manufacturer of the Bali cellular shades I ordered and the fellow on the phone informed me that Blinds Galore was being bought out. He had my order, but it had not been processed. I cancelled it with him and contacted my credit card company who reversed the charge on my account. Next, I contacted American Blinds who matched the price of Blinds Galore plus gave an additional $40 off of my order. I received my cellular shades within 1 1/2 weeks via Fed Ex. Go American Blinds!!

MUST READ
I know all the experiences everyone is talking about.
As a matter of fact, I placed an order on March 5th, same thing...No Order...No refund...Cancelled credit card charge.
THEY MUST BE OUT OF BUSINESS>>>>>
and I say that because That is my third order in a matter of 1 year and the two other experiences have been absolutely wonderful, very friendly and responsive customer service, so unless they're out of business, that couldn't have happened.
Before this last experience, I could have sweared by their friendliness and cheap prices....
THEY MUST BE OUT OF BUSINESS....
IT DOES NOT TAKE 2 MONTHS TO "UPGRADE THE SYSTEM"

Horrible experience. I received an order confirmation and they charged me for my blinds. Then I didn't hear back from them. They don't answer the telephone, nor does the email on the website work. So I faxed them a letter, still no response. So I mailed them a letter, again, no response. I finally had to contact the BBB and they forwarded me a letter telling me to contact my credit card company to get my money back.

I have ordered my blinds with them on 7th of April and so far no news. No way to contact them, their phone doesn't work, no response from email, website doesn't show the order status. It was scary, then i called my credit card company and they said they will try to get my money back if i dont get the merchendise. The worst part is my house is new, so no blinds and now i cant order new one's till 60 days because if i get my blinds from them later then i cant get my money back. It sucks.

Has this company closed down? I have had a similar experience where I ordered blinds back in March & to this date have not received them. My Visa was also charged. I'm unable to track any info on the Blinds Galore website & I can't get through to anyone over the phone & not getting any response by email either. I am thoroughly disgusted with the customer service of this company, their phone recording says they are in process of upgrading their system or something to that effect and then disconnects. Like others who have posted here, I wish I would have seen these reviews before ordering, I sure wouldn't have placed an order with them. If anyone gets any kind of results please post them.

Made a purchase with blindsgalore.com on 3-30. We received two of the 6 blinds we ordered right away, but that was it. Nearly a month later and there is still no sign of the rest of the order. We had a similar experience where the order was showing up on their tracking system and then about a week ago it dropped off. No UPS tracking info was ever available. Trying to call them and they are still "Updating their system." VERY suspicious after two and a half weeks!!!! Our only chance is to dispute the charges through our bank.

We have had several great experiences with Blinds Galore before, but I would stay very far away from them for now!

Looks like we have been scammed. We initially purchased 1 $60 blind in the beginning of March that came within 3 weeks, no problems what so ever. Since the transaction went smoothly we decided to furnish our entire new home ($1,500) with the same wood Hunter Douglas blinds through blinds galore. Price comparing no one could beat their price. Now, April 27 we still have not gotten our blinds and cannot get a hold of anyone as others were saying. I phoned Hunter Douglas and their rep said they could not contact them either to confirm any orders. HD thinks they must be going out of business. I called the Federal Trade Commission who took my complaint and said it sounds very concerning since there is no way to get a hold of the company. They recommended contacting our credit card company since you have 60 days to dispute the transaction. FYI for others in this situation. The FTC said you have 60 days to get your money back so call your credit card company soon if needed.

now they're officially in chapter 11.

"We apologize for any inconvenience you may have experienced with your recent order and/or attempts to contact us. We are following up with a recovery plan that encompasses several steps to include; new management, cash investment, and re-start support from many of our key constituencies.

... We have formally initiated a legal proceeding under Chapter 11 of the Bankruptcy Code for both Blindsgalore.com, Inc. and its parent, QVDS, Inc. ... Included in this information is a proof of claim form. Most of our customers with undelivered orders have already asked for and received a refund from their credit card companies, which may be an option for you. If you have not received a refund or that is not an available option, or you feel you have other claims against Blindsgalore.com Inc. you may want to file a proof of claim form.

... Be assured that neither your privacy nor your personal information has been compromised.

Again, please accept our most sincere apologies. We encourage you to visit our website for the launch of our re-organized company to better serve your window covering needs.
...."

this was dated 6-18-04

I totally regret ordering from blindsgalore.com. I wish I had remembered to check epinions.com BEFORE I ordered. What a nightmare - and I thought I researched it. The sales staff is of course eager to help you and the site is very user friendly and easy to navigate, BUT turn-around time and the customer service department is deplorable. I am currently on hold and it's been an hour! My blinds are 6 weeks late and many lies have passed the lips of the customer service dept. I wish I knew a way to force them to cancel my order.

Placed order in March, 2004 and still have not received item. Have tried to call customer service and have been on hold for 60 minutes, three separate times. I never was able to reach anyone. I called my credit card company and will file dispute with them in order to get my money credited.

Customer Service was great! They were very helpful in ordering the correct product and shipped on time. One was damaged in shipment and they sent me a new one without any argument - Too good to be true!!! I'm ordering more now.