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Jun 02 '08
I will shop in the store, but not "on-line". I could never get through to anyone on the phone. They put you on hold forever then they would take the call and hang up.
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Jun 26 '08
Tried to purchase from Boaters World on line twice. Both times the order was cancelled due to inability of Boaters World to complete the transaction. I will not shop there again.
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Mar 24 '07
it was fast the keelgard fit like glove on my boat.i will be buying more stuff from boatersworld. see ya
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Oct 25 '09
The New Delhi call center people don't understand English very well. After trying for a long time to place an order I had to do it online.
Then they told me the product would ship in the next few days. After a week they emailed and said the product was not in stock.
I will not do business with this outfit ever again.
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Jan 09 '07
I ordered a gift certificate on line on Dec. 10.It took eleven days to receive it. Only after I said if it could not be sent immediately and requested my order cancelled and the money refunded if I did not receive it promptly, did it arrive via email on Dec. 21. Customer service was contacted daily and each time I was told it would be there within hours. I was told there was no supervior available to speak with regarding my complaint. After it came Dec 21, I then received several emails saying it was sent. Obvisouly customer service did not follow through in sending it "within hours" as repeatedly promised up until Dec. 21. The gift certificate was mailed to the recipient as we had already been to their home for Christmas at which time we were embarrassed to arrive empty handed.
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Aug 08 '09
Quick easy no hassle order will use this company on all boat orders
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Jul 03 '07
Have used this company in the past. Good service, prices and selection.
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Aug 27 '07
Half of my order has been on back order for over 20 days. Otherwise, it has been a pleasure shopping on their site.
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Aug 03 '09
Purchasing online was easy. However, I had called customer service to confirm that the "Marine CB Antennea" would work properly with a marine band radio. Once installed, it will work effectively within extremely short distances, however, I do not believe it works appropriately over longer distances of more that about half a mile. I am extremely dissapointed in the customer service information I recieved.
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Jun 07 '07
Shipped me a much more expensive reel ... a $500 value. A dishonest person would have sold the reel on eBay and used the money to get the original order free and make a profit of almost $150 after expenses. How do you guys stay in business?
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Oct 17 '09
Ordered a Taylormade Ultima custom cover for my boat. I called a couple times to check the status of my order and customer service was no help at all, they could not provide me with any information as to why it was taking so long for the manufacturer to fill the order. 3 1/2 weeks after placing the order I received the wrong cover. The manufacturer sent a Hot Shot cover (cheaper model) instead of the Ultima. To resolve the problem they re-ordered and charged my credit card a sceond time and will not credit me back until they receive the Hot Shot cover back. This is not acceptbable customer service. I will not buy from Boatersworld or any Taylormade boat cover again. From my ordeal I have figured out that both companies cannot be trusted and don't provide the delivery times they advertise.
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Jun 30 '09
Excellent service, prices, and speed of delivery
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Sep 01 '09
best price, same quality product
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Oct 01 '07
I will NEVER mail order from boaters world again. 1st product broken,called,told it would be replaced. 10 day's later ,no product,called again,told i never called re-order product & shows up filthy dirty,& rusty although it did have all the parts[finally]. cust. service is horrendus. need to take a lesson from west marine & Boat US
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Jul 31 '09
THere was a special, but I couldn't find any way to comply with its requirements. I did the ON LINE chat type thing with their workers, but still couldn't find another purchase for about $4 to make my shipping FREE, so I had to pay for the shipping, which was not what I would have liked since they advertised free shipping for purchases over $100. I tried to find something else to buy and couldn't so they got me for the about $6 or so of shipping fees.
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