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May 20 '08
great service...when i order from BW i usually have my purchase in 2 days...like magic....i work for a big defence firm and if we got an order today it wouldn't ship for months....
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Apr 17 '07
still waiting for my jacket that was promised to be mailed on the 5th. They are in my local Boaters World store so they can't be that hard to find. This jacket was ordered directly from you using a gift certificate.
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Jan 09 '07
My recent purchase from BoatersWorld was by far the worst on-line shopping experience I've ever had. I receive the incorrect order twice. I spent an inordinate amount of time on the phone with unprofessional customer service reps who didn't know the products, and no interest in working to satisfy me as the customer. On average, I spent 40 minutes at a time on the phone with reps and the problems were always left unresolved, if I was not disconnected. The CSRs offered absolutely no resolution and were not even apologetic that my order was incorrect twice. This truly was my worse experience and I can say that I've been purchasing products from BoatersWorld for quite sometime and must now rethink that decision, even if I must pay more through other retailers.
One Extremely Dissatisfied Customer
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Feb 26 '07
Unacceptable
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Mar 14 '08
My experience was and is that this merchant has been consistent in responding with the item ordered on, or ahead of time, with each delivery and thereby consistently exceeding expectations. Thanks!
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Jun 29 '06
Product I wanted was carried in the online catalog and in stock. Processing and shipping were handled expeditiously.
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Jun 18 '06
great merchant had stuff i needed and was prompt on my request that i made thank you will shop there in the future
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May 29 '08
Found what I needed and was received in a timely manner. Would buy from again without hesitation.
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Jan 31 '07
Tried to purchase gift certificate online. Never received. The first time I contacted them they claimed it was sent to wrong email (their error). Promised they would re-issue immediately. Again, never received. I wrote numerous emails and made numerous phone calls to try to rectify this problem. Customer service unacceptable- even sent me email responses written with incorrect English etc. People on phone never corrected errors as stated. After numerous emails to them and phone calls too, the problem was never corrected. My credit card was charged the day the certificate was ordered (December 18, 2006). Finally (after over a month) I filed a dispute of the charge with Amex. Sent copies by fax to Amex of all emails and responses to me from Boaters World. Finally, I THINK I am getting a refund. I will never do business with this company again and I assure you that the person who was to receive this $100.00 gift certificate for Christmas will never do business with them either! I have since purchased gift certificates from West Marine and Bass Pro Shops and am very happy with their service. Both do what they say they will do with no mistakes and no hassle!!!!
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Jun 08 '08
Very easy to shop. Very fast shipping.
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Sep 10 '07
Great product, quick shipping. A pleasure to do business with.
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Mar 24 '07
Totally unacceptable. Finally gave up and got refund. had to fight for refund of shipping because they refused to admit their catalogue stated outboard motor cover and part number received is inboard.
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Feb 01 '08
EXCELLENT VALUE FOR QUALITY PRODUCT,VERY HELPFUL CUSTOMER SERVICE AND THE PRODUCT ACTUALY ARRIVED EARLY.I'LL DO BUSINESS WITH THEM AGAIN.
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Feb 02 '07
I have had good experiences in the past but this one was absolutely poorly handled. It makes me want to not deal on line in the future with Boaters World. I asked for someone to call me several times and never got a response. When I finally got my order, it was wrong. Their Customer Service Dept. should be called the Customer Dissatisfaction Dept.. It is the Black-Eye of the company.
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Dec 17 '06
Because of the inability of your customer "service" rep' to understand or speak the English language we were never able to complete the order. After several frustating phone calls, in which we were placed on-hold for a ridiculously long peroid of time, we finally gave up. However, we were able to quickly and efficiently get the product ordered thru Bass Pro. We also spoke to a person who was did not require every letter of the English language to be identified (example: A as in apple). The experience of ordering thru your company was most annoying and one that will not be repeated by us.
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