I made two purchases from Boater's World. One online at their site the other on Ebay. Both order experiences were a disaster. One item was no longer available although shown in stock and they sent the accessories without the item being available. The other item delivered was clearly used and was returened. I lost money on shipping, walked away with nothing and am still waiting for the credit on my credit card after several weeks and phone calls. Unless I could get it in the store and walk away with it in my hands I will never buy anything from them online again! Read more
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Jul 22 '06
Shortly after receiving the product from Boater's World, I saw the same product for much less in a Target flyer. I contacted Boater's World and they sent me the difference. Great customer service. I will recommend them to others. Read more
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Aug 26 '06
i contacted the merchant rirz camra but got no help Read more
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Aug 30 '06
Wrong item shipped but was corrected immediately. Actually the replacement showed up before the original. Thank you for the courtous and prompt service. Jack Williams Read more
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Aug 09 '06
2 different responses from customer service. The first explained that BoatersWorld.com did not ship to APO addresses, so I cancelled my order. The second (on line help) told me that they do.... he checked my order and found that I had chosen UPS (shipping) not USPS from the web site. Looking at the web site, I found no way to chose USPS.... so it could be more clear. I did not re-order the part Read more
This time around things went good. Last time I purcashed a fishing pole and the tip was broken. the packing job was poor. The local store on Hwy 192 in Melbourne told me too bad i did not purchase it there then they could have exchanged it. ? that right. Read more
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Jul 11 '06
Some problems: 1. Wrong carrier identified, did get it straight after I sent an email. 2. No Penn manual with the product. Asked why and live chat said only they do not have a copy. I called Penn, who sent the manual free of charge. 3. When ordering and paying, I was moved into an area claiming a "free gift". I have no interest in such marketing tactics but did not see a way out so I used the back button and exited the program. These tactics are extremely annoying. However, in doing so I "created" a problem with payment and an email was sent telling me about a problem and asked I call a toll free number. After discussing the buy, they determined my backing out of the "free gift" (or whatever) caused the problem and all is in order. If they had asked for any personal or financial information I would have hung up and canceled the order. Frankly, this tactic is common for low rate retailers, but you should drop it. Read more
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Jul 13 '05
The only thing I wasn't pleased with is they required a sig. in order to receive the package. Most all companies allow packages to be left with the front desk. I am never home so it was a bit of an ordeal to finally get the package. Read more
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