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boatersworld.com

boatersworld.com

Overall store rating:  Store Rating: 3.0
Reviewed by 295 customers
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Showing 16-19 of 19 reviews Page 1 2 - View all   Previous
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Overall Rating:Store Rating: 1.0
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WORST EVER! DO NOT DO BUSINESS WITH!!!
by bix96New Member ,Nov 01 '09
DO NOT DO BUSINESS WITH!!!Worst online & purchasing experience ever!!  Poor customer service, you are dealing with someone on the other side of the world who cares zero about your order.  After placing order and them guaranteeing when they would ship and paying extra for overnight delivery, I received messages that the order would ship within 1 business day.  When I called to confirm, they didn't care about my shipping and tried to telemarket more services to me to guarantee that my original order would ship.  Then I cancelled the order and they told me it would take 10-14 days to put the amount back on my card, which was a very large amount of money (in excess of $2,000)WORST EVER!!!!!   How do they stay in business???
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Overall Rating:Store Rating: 1.0
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ONE OF THE WORST ORDERING EXPERIENCES.
by amdream ,May 16 '05
In store purchases are OK unless you need to special order. Ordered a Life raft in Feb and didn't get delivery in store (East Coast USA) until late May. They never once called me to tell me it was in. I called several times and now I know it was in the store but nobody bothered to look when I called. Should have learned but since I had Capt Club points, used them to order a dock wheel. Called and they told me it was delivered to store (4 weeks later) but when I got there, it had not arrived and has been on back order for two weeks now. I WILL NEVER ORDER FORM BOATERS WORLD AGAIN!!!!!
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Overall Rating:Store Rating: 1.0
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Never again!
by divemasterbob ,Sep 22 '08
I received a different item than what was pictured. I oredered a Kwik Tech Rescue Rope Throw Bag. After checking the manufacturers web site, the item may have been redesigned. I tried to order from Boater's World because I liked the old design better. Boater's World appears to have not updated their online picture. If I knew I would get the new version would have ordered it from another site for $5 to $10 cheaper. Trying to resolve the issue on the phone was a mess because 3/4 of the people I talked to did not speak English as their primary language. I eventually got a full refund, but it was not worth the hassle and I still do not have the item I want.
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Overall Rating:Store Rating: 1.0
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TERRIBLE PLACE TO DO BUSINESS
by davmtrnNew Member ,Oct 28 '09
Incompetent. Twice I have ordered an item and my order was cancelled. No call, no email, no nothing. Multiple calls to a variety of numbers provided no clarification on what was going on. Most of the time I could barely make out what they were saying. On one occasion I was going to make a phone order and the person wasn't going to tell me they don't give the same discounts for phone orders as they do for online orders.I think they advertise a bunch of stuff on their web site that they don't actually have. No wonder Ritz went bankrupt and had to sell liquidate their boaters world stores.
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Showing 16-19 of 19 reviews Page 1 2 - View all Previous

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Showing 16-30 of 279 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19   Previous   Next
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Overall Rating:Store Rating: 1.0
 
Feb 11 '08

They have an "F" from the better business bureau for good reason!! Web site promised a gift certificate "right now" and I haven't recieved it for almost a month!! Rude customer service! DO NOT RISK YOUR MONEY HERE!!!!!
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Overall Rating:Store Rating: 5.0
 
Jan 09 '08

Purchasing such a expensive item, as a buyer I was very satisfied. I will be purchasing more in the future,and will refer your company to our friends. Oh yeah the free shipping was the A .
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Overall Rating:Store Rating: 1.0
 
Jun 23 '07

I could not make my purchase because the check out process demanded that I go to a new screen and create a special password to use my mastercard. I did not want to do this. After a phone call, the person at Boater's World was completely clueless about this procedure and was of no help. I purchased my item elsewhere and will never try another purcahase with Boater's World again.
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Overall Rating:Store Rating: 1.0
 
Jul 10 '07

they sold me the product, then they sent only one piece and then they sent me an email saying that this combo was no longer available. it took multipule calls to even return a product that should not have been sent. if the products are not available they should take them off of their web site.
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Overall Rating:Store Rating: 4.0
 
Dec 09 '07

The web site had the wrong picture of the product, and after I contacted customer service and told them of the mixup they shipped the proper product with the lower price.
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Overall Rating:Store Rating: 4.0
 
Oct 31 '07

Very good.
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Overall Rating:Store Rating: 3.0
 
Aug 01 '07

Had 3 different e-mails to call and confirm the order - then upon calling - sent to la-la land to wait and wait. Often after waiting a short while - call would drop.
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Overall Rating:Store Rating: 5.0
 
Aug 28 '08

Although Boaters world did what was expected, the merchandise was poorly assembled and when I called the company direct, their response was all we can do is fix it for you after you ship it back to us. I didn't spend $450 dollars on something to have it fixed.
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Overall Rating:Store Rating: 5.0
 
Jun 06 '08

GREAT ONLINE SHOPPING, QUALITY PRODUCTS
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Overall Rating:Store Rating: 4.0
 
May 23 '07

boatersworld had sold out of garmin fishfinder i orderd. still waiting for one to be shipped.
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Overall Rating:Store Rating: 5.0
 
Sep 14 '07

I purchase nearly everyting online for the convenience and this experience was pleasant, quick and efficient. I would recommend this company to everyone. With Warm Regards.
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Overall Rating:Store Rating: 5.0
 
Oct 09 '08

best price and very good service.
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Overall Rating:Store Rating: 2.0
 
Jul 12 '07

Horrible customer service. I want to return purchases but its a major hassle. Items came to me broken...soap has burst spilling over entire order.
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Overall Rating:Store Rating: 5.0
 
Aug 26 '07

No problems at all. The web site was easy to use and my items arrived very quickly.
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Overall Rating:Store Rating: 5.0
 
Jun 19 '08

Outstanding support and variaty of goods to provide all my needs.
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Showing 16-30 of 279 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Previous   Next



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