boatersworld.com

I do not recommend ordering on-line from this company. Their ad about free shipping on orders over $100 is not correct. I placed an on-line order and all through my checkout and even to the confirmation page, I was told shipping would be free. When I got my order I was charged $15.90 shipping and handling. They said it was because the item I ordered was a "Limited Special" item and it carried shipping charges. No where once I added this item to my shopping cart did it say it was a 'Limited Special' item and shipping charges would apply. There is a note under their ordering info about shipping being charged on certain items, but once you put that item in your cart, the shipping should show up and it does not. I believe it is false advertising to show the shipping charges as 'free' if indeed that is not the case. I you want to order from them, I suggest ordering over the phone.

In store purchases are OK unless you need to special order. Ordered a Life raft in Feb and didn't get delivery in store (East Coast USA) until late May. They never once called me to tell me it was in. I called several times and now I know it was in the store but nobody bothered to look when I called. Should have learned but since I had Capt Club points, used them to order a dock wheel. Called and they told me it was delivered to store (4 weeks later) but when I got there, it had not arrived and has been on back order for two weeks now. I WILL NEVER ORDER FORM BOATERS WORLD AGAIN!!!!!

Terrible customer service, much like their stores had. Want to talk to customer service ? Hello from India.... Boat cover over three weeks late & wrong one. I just kept it.

Incompetent. Twice I have ordered an item and my order was cancelled. No call, no email, no nothing. Multiple calls to a variety of numbers provided no clarification on what was going on. Most of the time I could barely make out what they were saying. On one occasion I was going to make a phone order and the person wasn't going to tell me they don't give the same discounts for phone orders as they do for online orders.I think they advertise a bunch of stuff on their web site that they don't actually have. No wonder Ritz went bankrupt and had to sell liquidate their boaters world stores.

I received a different item than what was pictured. I oredered a Kwik Tech Rescue Rope Throw Bag. After checking the manufacturers web site, the item may have been redesigned. I tried to order from Boater's World because I liked the old design better. Boater's World appears to have not updated their online picture. If I knew I would get the new version would have ordered it from another site for $5 to $10 cheaper. Trying to resolve the issue on the phone was a mess because 3/4 of the people I talked to did not speak English as their primary language. I eventually got a full refund, but it was not worth the hassle and I still do not have the item I want.