I've placed about 12 orders per year from buy.com over the past 3 years. It's my favorite online shopping site, because I'm cheap! For the books, CDs, DVDs, & computer-related items I buy, I usually find that the cheapest price is at buy.com. I'm also ...
February 9th. I ordered a 37 Inch Sharp TV. When I received the confirmation email it said I had order a 32 inch TV. I rechecked the web site and there was a mismatch. The model number was 37 inch, but in one place on the web page it referenced a 32 inch ...
I used to really like buy.com, but after my past few orders from them, I doubt I will ever buy from them again. Their shipping is unbelievably slow (I received a package that was shipped from India faster than one from buy.com!), their customer service ...
I have shopped buy.com for years. I have never had to return a defective product until recently and am appalled at their policy. My item was defective. I was told to ship it back to them. Once they receive the item, it would take 5-7 days for them to ...
Ordered speakers that were listed as "ship within 24-48 hours." A week later, they were still not shipped. Then, buy.com cancelled my order, claiming they were "out of stock" but offering to sell me a different set at a MUCH higher price. Although...
UPDATE It is now July 1 and, as you know, I've been trying to cancel this order. The status remains "Sent to Warehouse", as it has since I originally placed the order back on April 20. On Jun 14 I called buy.com again to let them know that I had not ...
I ordered placed an order for mechanical pencils and a memory card in early September. It took 11 days before they shipped the items and a few more before the order arrived. The order tracking system indicated both items were shipped but only the ...
I purchased a new Nokia cell phone with service from ATT from Buy.com for $0. Not a bad price, eh? The bad part, was that instead of shipping in '24-48 hours' like the website said, they were actually backordered and didn't have any phones in stock. What...
After 3 weeks, I was informed my item would ship. Upon checking the tracking, I saw it had been delivered...to Pennsylvania. I live in Massachusetts. I contacted them about this, and have now been told 3 times, basically: there was a shipping error, the ...
I have been using Buy.Com for computer supplies for almost 3 years now. I honestly can't tell you how their customer service rates because I have never had reason to call them. My orders have always been received on time or early. The prices have always...
I ordered a MSI Geforce-6600 256mb PCI-Express video-card from buy.com. They were cheaper than other merchants. I ordered the card on Friday night, got it on the following Tuesday. It was the wrong card, 128mb version, I had to call them. The ...
When I first visited buy.com's website I thought it was great. Good selection, LOW prices. Then I actually bought something. The first time I ordered something it never arrived and then I received an email telling me that they had processed my "return"??...
Until you've been burned by these crooks, you can't really understand why so many people hate them so much. I made the mistake of falling for their low price ad for a digital picture frame and found out the hard way. In retrospect, I should have known ...
I ordered a Disney Princess Tea Set for my niece for Christms (Price for said Tea Set: $9.99) I had seen that BUY.com offered "guaranteed delivery by December 24th or the shipping is free". Of course this came at a price (Price for "guaranteed on-time ...
Until recently I have received excellent service. Two of the last three items I have ordered apparently weren't in stock, but instead of letting me know right away they just made me wait unnecessarily when I could have purchased it elsewhere. Read more
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Mar 06 '05
Buy.com website and product variety are excellent. Pricing for the items I have purchased are good. Overall outstanding as to ease of ordering, tracking and receipt of purchases. However, should there be a problem there is no customer service per se. It appears there is no effort on their part to resolve anything. It takes constant persistence on the customers part to get a result. Talking to their customer service in India or another country is ridiculous as they can be difficult to understand and in reality once again do not know anything or can resolve anything. It is a total waste and could ultimately cost Buy.com a lot of customers. I also hear this complaint from a lot of other people. It's a shame. Read more
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Mar 06 '05
I purchased 6 items from this merchant within two months. One of their shipping partners got my address wrong with one of these items. I eventually got my product. But it already past the deadline for mail-in rebate. I wrote to them and informed them about the mistake. They replied to me the next day, and, within three days, issued me a credit equal to the rebate amount. I am impressed with their prompt reply. I will shop from this merchant again. Read more
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Mar 07 '05
Very fast shipper. Item received in 2 days. Read more
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Mar 07 '05
It was great. I received my order before I expected it. Read more
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Mar 07 '05
I shop with buy.com for all my books. This past order was for two books: The Namesake, and The Lovely Bones.
The Lovely Bones book had ripped pages - as though it got caught in a machine or something. I've kept it only because it would be too much of a hassle to return it (which I'd probably have to pay for return postage, etc). Read more
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Mar 07 '05
The website for Buy.com is very good and user friendly which makes ordering online easy, convenient and reliable. The description of the product is accurate and very helpful. Buy.com follows up with an e-mail and delivers the products in a timely manner.
Thank you for the excellent customer care! Read more
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Mar 11 '05
Buy.com continues to provide consistantly low pricing and a wide range of products. Their web site is easy to use and ordering is very user friendly. Shipping has always been on time. Read more
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Mar 07 '05
Buy.com has a wide selection of products and reliable, on-time delivery. Read more
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Mar 07 '05
Excellent experience! I have bought numerous items from Buy.Com and have always had excellent service and have always received my order in less time than expected. Read more
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Mar 07 '05
For the most part placing and order and pricing are the lowest found. Sometimes it is difficult to search for product where we have the manuf. p/n but it is not listed on the buy.com page. Read more
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Mar 07 '05
Very good experience. Made several purchases over the last few months and they have been very good at the best prices. Read more
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Mar 07 '05
Ordering process was easy. Tracking was excellent for the UPS shipment, less fo for the Fedex one, but that is due to Fedex, not Buy.com. Read more
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Mar 07 '05
I've only order twice, the first order came very quickly. I haven't received the second order yet, it is taking a lot longer. Read more
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Mar 07 '05
had media where others didn't. Website was easy to navigate and product was received on time. Read more
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