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buy.com

buy.com

Overall store rating:  Store Rating: 3.5
Reviewed by 3415 customers
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Showing 196-210 of 1,302 reviews Page 1 ... 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ... 87   Previous   Next
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Overall Rating:Store Rating: 1.0
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use buy.com's bad service right back at them. revenge so sweet.

by jlee928 , Feb 13 '07
Since I used a different shipping address as my billing address, my first response from the customer rep the first time I called them, they say its still processing because they haven't verify my shipping address with me yet. 2nd time I called later that ...
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Overall Rating:Store Rating: 2.0
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Poor customer support, bad policies.

by medalian1 , May 01 '03
I pre-ordered Spiderman DVD and then found it for FREE at blockbuster (with a prepaid rental card) so I wrote buy.com and asked to cancel my order. Their policy is you cannot cancel pre-ordered items! I couldn't believe it. So they said to just refuse...
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Overall Rating:Store Rating: 1.0
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NO REFUNDS!

by alexworden , Oct 05 '02
I recently ordered an MP3 player from Buy.com - they had the best price. I had previously ordered the same MP3 player from Amazon (it's the Archos 20GB Recorder). After playing with the player from Amazon and calling Archos tech support - I determined...
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Overall Rating:Store Rating: 1.0
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Beware when ordering from Buy.com

by soma_addict , Mar 18 '05
I placed an order with Buy.com and used a discount coupon. Within 4 hours I tried to cancel that order because I found a better deal somewhere else. The coupon canceled immediately and they sent a request to the warehouse to cancel the shipment of the ...
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Overall Rating:Store Rating: 1.0
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Don't ever buy from BUY.COM

by msieckmann , Apr 05 '07
buy.come is horrible. I just had a nightmare experience with them - i will never buy from them again. I placed an order for an LCD TV from them in early March. Their website said the TV was in stock (it wasnt). Two weeks later, the TV arrives with a hole ...
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Overall Rating:Store Rating: 1.0
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Customer Service(less) with a poor on line ordering service.

by gg48 , Feb 10 '04
I have been a repeat customer with quick accurate delivery in the past with Buy.com. However, I recently had my first Customer Service(less) experience with Buy.com and it will be my last. First, there is no way to speak to anyone because no phone ...
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Overall Rating:Store Rating: 1.0
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Unauthorized charges show up on receipt, they refuse to cancel them

by alewis95382 , Mar 27 '08
Buy.com has the worst customer service of any online company, hands down. I went onto their site to order a computer and an associated Windows OS upgrade. The computer was advertised as free shipping. At checkout, I realized that the Windows OS ...
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Overall Rating:Store Rating: 2.0
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Poor customer service.You are on your own!!!

by mouse74 , Feb 10 '07
I ordered 2 APEX Allied AL-B450E- power supply from Buy.com on 12/24/2006. One of the APEX Allied AL-B450E is defective. I just installed it and it runs about 20 minuets and shuts down. I put in the second P/S in the same computer, a P2 333 mhz and it ...
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Overall Rating:Store Rating: 1.0
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Horrible cust service, out of stock items, no communication

by toribjustice , Dec 19 '05
I will NEVER purchase items from Buy.com again. I ordered 2 items on December 12, 2005, for my son for Christmas--this was 5 entire days before the Standard shipping deadline for Christmas delivery, thus in plenty of time to arrive for Xmas. A week ...
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Overall Rating:Store Rating: 1.0
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Buy.com should be Scam.com

by gerry1013 , Jan 22 '07
About 2 months ago I purchased an anycom.com bluetooth headset. My sister in law was also interested and she also purchased one. We each used our own credit cards and email addresses. My second mistake was that I listed her address as mine since I ...
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Overall Rating:Store Rating: 1.0
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Terrible! Buy.com is unethical and intentionally deceives customers about product availability

by fcoxavier , Feb 13 '04
It is my impression that Buy.com intentionally deceives consumers claiming that items will ship in a given amount of time when in fact the items are on back order or discontinued. My story...I ordered an item on 02/06/04. Buy.com claimed the item ...
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Overall Rating:Store Rating: 1.0
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I'll never shop at Buy.com again

by bross00 , Jan 31 '08
I ordered a WII Bundle from Buy.com today. I used a credit card associated with my home address and had shipping set to deliver to my home address. Yet 8 hours after I placed my order I received an email asking I fax back an Order Authorization form ...
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Overall Rating:Store Rating: 1.0
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BUY.COM doesn't stand behind their rebate offers.

by eliwelber , Sep 05 '07
I recommend that you NOT buy from BUY.COM, especially when there is a rebate involved. I purchased two memory products which were prominently advertised on BUY.COM as "Free After Rebate"; I filed all the paperwork correctly and in a timely manner, but ...
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Overall Rating:Store Rating: 2.0
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BUY.com HAD LAUGHED AT ME... BUT may now be improving

by awapahoe , Sep 28 '07
UPDATE 10-1-07 some good news for Buy.com. I have not altered the initial review (see below beginning with "***") because it would be unethical for me to revise it,...I want you to see the state of mind caused when one experiences repeated ...
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Overall Rating:Store Rating: 4.0
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Good bye Brick and Mortar?

by stephameyer , Aug 13 '01
Pros: Great wide selection, fairly good customer service, low prices
Cons: search not the best, not always a lot of product info; no gift option
I honestly can't tell you the last time that I went to the bookstore or one of the music/video stores to get a book, cd, or dvd. I've been buying with buy.com for a couple of years now. In the beginning, I was lured in by their offers for free stuff,...
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Showing 196-210 of 1,302 reviews Page 1 ... 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ... 87 Previous   Next

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Showing 196-210 of 2,176 surveys Page 1 ... 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ... 100   Previous   Next
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Overall Rating:Store Rating: 5.0
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Mar 09 '05

Site provided detailed item description plus posted helpful customer comments. Very happy with price and service.
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Overall Rating:Store Rating: 5.0
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Mar 09 '05

Excellent price on software I ordered plus it came available with a mail in rebate
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Overall Rating:Store Rating: 5.0
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Mar 09 '05

Excellent price. Excellent selection. Received product even faster than expected. I would highly recommend Buy.com.
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Overall Rating:Store Rating: 4.0
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Mar 10 '05

When I had questions about downloading the music and seemed to have a problem, the customer service person got back to me very quickly and was able to help me correct the problem.
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Overall Rating:Store Rating: 5.0
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Mar 10 '05

Very impressed and satisfied with the pricing and the extremely fast delivery. I placed 2 orders both for my son in Colorado and myself in Texas and we couldn't believe how fast we received the orders!! I definitely plan to place another order today and will definitely use buy.com. Thanks.
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Overall Rating:Store Rating: 2.0
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Mar 10 '05

Product left So. California took 6 days to arrive in no. cal still needs to be sent to no. nev already past estimated delivery date never have I had such poor service for an item shipped from california. I have recieved items from the east coast quicker
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Overall Rating:Store Rating: 5.0
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Mar 10 '05

Buy.com is at the top of my list of quality internet stores. They have provided me with options, service, and price I have not been able to match elsewhere as a whole. I usually go to Buy.com first. They are currently batting 1,000 with me. ddk
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Overall Rating:Store Rating: 5.0
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Apr 02 '05

consistantly low prices, fast delivery, mostly free shipping
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Overall Rating:Store Rating: 2.0
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Apr 03 '05

I have been a regular buyer at buy.com in the past. However, the last 2 orders have gone poorly. This time they were "unable to fulfill" my order and want me to cancel it and purchase the item again. I don't understand why the cannot do this on their own. Oh well, this company is having problems lately and it's disappointing.
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Overall Rating:Store Rating: 5.0
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Apr 03 '05

Good quality product at a very reasonable price. Quick delivery and arrived in excellent condition.
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Overall Rating:Store Rating: 4.0
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Apr 03 '05

Easy and painless. Shipping takes longer than amazon but it was slightly cheaper
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Overall Rating:Store Rating: 5.0
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Apr 04 '05

Always a good experience, usually buy something twice a month from buy.com.
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Overall Rating:Store Rating: 3.0
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Apr 04 '05

Overall Buy.com is not terrible but not great either. I ordered two items from them that came opened and both items came with none of the software that was supposed to come with them. I've written them an email expressing my concern and unhappiness over a week ago and have yet to get a response. Either they have sold me returned items, refurbished items with no indication of refurb. or someone in their warehouse is breaking open boxed items and taking the software out. Buyer beware!!! Two boxed items, no shrink wrap, no software and no response. I am not happy at all.
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Overall Rating:Store Rating: 5.0
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Apr 04 '05

excellent price, service and order tracking
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Overall Rating:Store Rating: 4.0
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Apr 04 '05

Ok. Would probably buy from buy.com again in the future if the price is right.
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Showing 196-210 of 2,176 surveys Page 1 ... 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 ... 100 Previous   Next



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