buy.com

I have been a delighted Buy.com customer since the Spring of 2003. In fact, I was so thrilled with the selection, prices, and service that I frequently recommended the site to friends and colleagues. However, that has now all changed as a result of two ...

Buy.com has the absolutely worst customer service I've ever experienced from an online merchant. I placed an order almost a month ago, and it was short one part that never shipped (a delivery tracking number was assigned, but the package apparently ...

I recently placed an order with buy.com for a set of headphones they had a great price on. A couple of years ago I ordered a wireless router from them and was disgusted with their customer service and shipping. I decided to give them one more chance and ...

I ordered a digital camera from Buy.com. It arrived DOA (dead screen). I jumped through their return policy hoops, requested an RMA, sent the product back, and 18 days later (after they received the return in their warehouse) their website still just ...

I have long been a happy customer of Buy.com, often using them for inkjet printer supplies. They have typically been very prompt and accurate in completion of my order. Once in the past I ordered a monitor from them which was returned with relatively ...

I ordered a printer from Buy.com. It was supposed to have arrived in two weeks. When it didn't come at the promised time, I filed a claim. They said I would have to wait another two weeks for the claim to be investigated. I finally ordered from ...

BUYERS RUN AWAY from this company. Their customer service calls are routed to India. You will be frustrated with the communication gaps and will repeatedly get "I am sorry..." as a consolation response. No consolation here. I ordered a scanner from ...

Ordered item, site says item is in stock and ships in 1-2 days. 12 days later product still hasn't been shipped, and they haven't updated my account page to let me know what's going on with the order. I tried cancelling it 7 days ago but now it just says ...

This store sucks. I ordered 2 handsfree headsets for my Nokia 3595 phones, the product description reads: Jabra EBNOK7210302 Nokia 22/33/35/66/68/ and 72 Series, therefore one would believe that this product will work with my phone. However, it does not ...

Beware of this company. Beware of the coupons that they mail you. I attempted to place an order and their shopping cart program kept kicking out my coupon. I emailed customer service, and was told to go ahead and place the order and they would insure ...

A few weeks ago, I made the decision to buy a wacom graphics tablet. at $259 for a platinum intuos2,i thought it was a great deal. Even after the shipping cost was added to it, the price was below retail. As I have no credit cards, I chose to pay with ...

This is the 3rd or 4th time I've bought from Buy.com; I will never do so again. My other orders went through great, speedy and with no problems. Still, this one experience with a problem has convinced me I am taking an unacceptable risk when ordering ...

I've been shopping at Buy.com for years. I've bought computer hardware, computer software, blank CDs, blank DVDs, ink, paper, and (believe it or not) tents and sleeping bags. I'll describe some of my previous shopping experiences toward the end of this ...

As we all know, one sometimes only learns how a company is operated by the way it treats a customer troubles. After not receiving a recent order for 2 USB thumb drives, I found that, as a customer, I had to expound great effort when I did not receive ...

Buy.com will not cancel my order and thus is holding my bank account hostage, I ordered a USB to RS232 adapter cable at 6:00AM CST on Thu 12-Aug-2004. Order number 19748378. Website claimed it was in stock. It should have shipped in 1-2 business ...

"Puzzlingly incompetent" and ultimately unsatisfying is how I'd describe my first (and certainly last) experience with Buy.com. To what ever little credit they may deserve, they (a) have a big selection of stuff, (b) have low prices (at a cost, it ...

Fast. Efficient. Smart. When I order from buy.com I am be sure that the product I receive will be top quality. Whenever I need to order memory for a PC, and I want it to work – without hassle – I get it from buy.com I find that when you order ...

My experience at buy.com has been a complete disaster. I made an order with them, and got the Confirmation Email. This went great...the ordering process was very fast, and easy to do. It was Child's play. After a week (7 days), I logged in, and it still ...

I have had a frustrating experience with Buy.com. My current order is in limbo, and I don't know whether it will be cancelled (as I have requested) or whether my credit card will be charged and the item shipped after I have purchased an external floppy ...

I placed an online order for a digital camera and an extra memory card. When I was complete with my order, I printed out my receipt (so the order was placed properly). 16 days later when the order never arrived I began looking into where it was and ...