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Nov 22 '06
Ritz Camera/Camera World is the most incompetent, clueless Internet merchant I have ever dealt with. It started on day 1 with misinformation, followed by delays and delays and more misinformation and "running around in circles". Then to top it off, ten days AFTER I canceled the order they still shipped it. The requested RMA has never arrived and phone calls plus over 30 e-mail messages have still not resolved the problems. The last e-mail informed me that they would "expedite" the matter, but that was more thna 10 days ago. This merchant should be BANNED from the Internet.
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Dec 21 '06
The purchase experience was all I could have hoped for. The customer service after the sale was non-existant. After several attempts to contact them at their customer service email address (which did not even ellicit an automated response), I have decided that I will have no further dealings with this merchant, and will advise all my friends and aquaintences to do likewise.
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Aug 29 '07
The ordering process was excellent, but they should consider shipping with a different carrier than FEDEX. I paid for 2nd Day shipping, but received the order by FEDEX 5 days later.
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Sep 07 '06
Very Good.
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Jan 10 '07
They sent a confirmation of order saying one item was in stock and reserved and the other was in stock and they would both be sent. Two weeks later I was informed that neither item was available and we would not be receiving them. We still have not rec'd credit card bill, so do not know if they charged us.
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Sep 20 '06
I was extremely pleased. The product also exceeded my expectations. I found the item I wanted at an excellent price. It arrived in just a couple days after it was ordered. I was so pleased I e-mailed cameraworld a thank you and they were so professional they e-mailed me back....and "gasp" it was NOT a form letter
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Jan 29 '07
Poorest online order i have ever made. Wouldn't even consider using them again.
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Oct 30 '06
This was a major disaster!
First of all, the web site didn't function when I tried to order on-line, so I wound up calling the order in. The site said that it was in stock, This was on a Thursday. On Friday I noticed that I didn't receive a shipping notice, which I thought was unusual for an "in-stock" item. So I called their cust service line and was told that it was coming from their "distribution network" and had no idea how long it would be.
On Tuesday I received an e-mail telling me that it was back-ordered. I sent an e-mail back asking how long the back order was and got no response. On Wednesday I received another e-mail telling me that the item I ordered was actually a REFURBISHED item and if I wanted to cancel my order to let them know. Well of course I wanted to cancel! So I did and even got an acknowledgement on Thursday that it was canceled. The final straw was when I came to work on Monday morning I had an e-mail telling me that my item was shipped on Friday! HELLO???? I mean how much more can they mess up on a single order? This is the worst on-line experience I've ever had and I've bought many things on-line, including a $2,000 plasma TV.
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Apr 02 '07
Need to beable to track orders.
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Apr 05 '07
Rather than having to copy and paste the tracking info, a direct link would be nice.
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Dec 11 '06
i RECIEVED AN EMAIL NOTIFICATION THAT INCLUDED THE PRICE I EXPECTED TO PAY, THE NEXT DAY I RECIEVED ANOTHER EMAIL WITH A THIRTY DOLLAR INCREASE IN PRICE, CALLED THE COMPANY AND WAS TOLD I WOULD GET IT FOR THE ORIGINAL PRICE. RECIEVED MY CREDIT CARD BILL TODAY, THEY CHARGED MY CARD THE PRICE FROM THE SECOND EMAIL. WILL NOT DEAL WITH THEM AGAIN, AND IF THIS WAS NOT A GIFT I WOULD SEND IT BACK.
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Jan 25 '07
I mistakenly ordered the above item and IMMEDIATELY emailed to ask for it to be canceled saying it was a mistake. I received an email back saying it was canceled. Then I got an email saying it was shipped. I emailed saying I wanted it canceled and they said just refuse it if it gets shipped. It was delivered to my house when I wasn't there and left on the front step. I called the delivery people and said pick it up. They said to mark it refused and they would pick it up. I did so and that has been several weeks. I have emailed and emailed and gotten no results. I called my credit card company and disputed the charge since it has still not been credited to my account. I called the Ritz camera customer services and they said I must have a tracking number. I don't since I just left the package marked refused on my door step for pick up. I have not heard from customer service again though they said they would be back in touch with me. It has been over a week since I spoke with them. This is a terrible way to do business. Please help. Linda
Wimpey 703-620-1958
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Sep 26 '06
This is the first time I have purchased anything from your online store and it was a great experience. It was delivered in the time estimated and the products perform as advertised, very good! My only complaint is with the delivery. In this day and age of I.D. theft, it doesn't make sense to ring the door bell and leave assuming someone will answer the door. I don't know what their policy (Fedex I believe) is for leaving deliveries unattended. Gary...
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Dec 03 '06
The product and shipping were excellent. However, the price that was charged to my credit card was incorrect, and I had to speak to numerous customer service agents to finally get the credit back to my card. Then I was told that I had to pay shipping, but on the confirmation e-mail that I was sent, it said that shipping was free. There was a lot of run around that I should not have had to do.
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Dec 12 '05
The add at the website was misleading. Of course "free shipping" was in large letters and there was the ever present asterisk. After going through the process of billing info, the shipping was added. There was no pause in the order process to check on the price thus far. Of course when you call customer service, there is a representative with a script and limited English to understand your gripe. Not Recommended.
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