ecampus.com

HORRIBLE experience with this site. Ordered textbook for my child that was shown as 'in stock.' Did not ship until over a week after order was placed - major delays. Never arrived on time, still waiting. No customer service - telephone tied up, put on hold for over 30 minutes; emails to customer service not answered until 2-3 days after with 'canned' replies; fax number does not work.

The prices offered for the books on the website are good, however, not uncommonly the books are not in stock. Any inquiries are met with an offer to cancel the order.
Spend the extra money with a more reputable store. I waited 6 weeks until I received an email stating they had canceled the order.
I would not recommend this store to anyone.

I used the book buy- back, well let me tell DON'T!!!
I have been waiting for 6 mos. to get the check and each time you call you get the same response "we are having trouble with the check processing" that's crap. They just don't want to pay and figure that you will give up. Well they screwed with the wrong person, I am contacting the State Attorney General's Office in the State of Kentucky and the FTC. They are not getting away with this!!

I received a book that was an International version. It was stated in the description as exactly the same. The picture showed the book I needed. After waiting almost 2 weeks the book I received was not what was in the picture and not the same book I needed. As I was already behind after waiting so long i had to go out and buy the correct book. I contacted ecampus WOW No help at all.Sorry no refunds end of story. No I will not let you talk to a supervisor and no, no one will call you back.After several emails and calls with the same rude responses I disputed the charge with my credit card company. Do not buy from ecampus, it is worth it to pay more somewhere else!!! I spent several days trying to reason with ecampus and they were so unbelievably rude I could not believe it, They are first class rip off artists.

Regardless of the negative reviews that I have read on ecampus I decided to give them a shot because of their really cheap clearance book section. I had one of the best shopping experiences that I have had in a long time. I bought 4 children's books and I paid $1 for 3 of them and $3 for the other one. It was really easy to move around at their website and when I had a question about shipping I called their customer service department. They were friendly and helpful. My books arrived a little later then expected, but it was close to the holiday season. But because of the great prices I was able to wait a few extra days. I will shop there again.

I purchase a book from ecampus.com. It was apparently shipped by their company, even though UPS showed only record of receiving the order for shipment. After waiting for the book to be delivered and finding out not going to be shipped. I contacted the company and was told it was lost in shipment and asked if I would like another shipped. I said that they could ship me another one, if they could send it immediately. After waiting a week for the second book to arrive, I contacted the company again and was informed that the second order was never actually made. At that point I requested a refund to my credit card and was informed that it would take about 15 days for the credit to be made. After waiting a month for the refund, I still have not received it and am in further deliberations. I will be contacting my credit card company to dispute the charge if I do not receive a refund in the next few days.

TERRIBLE EXPERIENCE! I used eCampus' Buyback store to sell some of my old textbooks. The website assured me that I would get a check back from them in about 8-10 weeks.

I sent my books in December...it is now MAY and I do not have a check! I called them to complain, and they said it would likely be another month at minimum to get my money back. It has been 20 weeks so far, and still counting. Argh!

What a bunch of scammers! I would never have sent them those books had I known that I would not be getting my promised check. STAY AWAY from eCampus!

I placed two orders with this company and waited a month and a half before they canceled both orders. I could have order through Amazon or Barnes and Noble for a little more but at least I would have gotten the discount as opposed to nothing at all. Now I'm screwed and have to scramble to get a copy at full price if I can. The customer service is the WORST I have ever experienced.

I ordered two texts from ecampus. One of the texts they sent was an older edition than I ordered. Initially, they said I ordered the older edition, but when I emailed them my order confirmation with the new ISBN text confirmed, they back-tracked and admitted they did not have the correct book in stock. They issued me a return receipt, but have not issued a credit back to my Amex yet. They say the credit was denied, and it will be 8-12 weeks before they can send me a check. This is inexcusable. I had to buy the correct textbook at the bookstore and pay extra. Stick with half.com, amazon and barnes and nobles.

This was my first time shopping through ecampus, and I have no complaints. Delivery was prompt and the book was exactly as described. I will definitely check ecampus for books again next semester, and will probably try to sell some of my own used books!

They substituted another book for the one I ordered. I then cancelled my order with plenty of notice, but they still went ahead and shipped it. I refused delivery and it was received by their warehouse. However, it still takes up to 30 business days to process a refund. Ridiculous!

I have learned the hard way that E-campus is a business that I hope disappears soon. They have no problem charging you for 2 day air delivery and then sending it ground which takes about 8 days in my case. Classes start and here I am still waiting on the book out in god knows where. Do not take advantage of any FREE t-shirt offers becaus those arent in stock(even though it says they are) because then they hold up your books waiting on a FREE tshirt. I spend 3 hours waiting for customer support online and an hour and a half on the phone simultanisouly. Then when they answered the phone you cant even here what they are saying.They dont deserve anyones business.

Avoid E-campus at all cost because it is too frustrating to deal with them. Plus no one wants to start a semester off already behind because of the lies they advertise on their web site.

I bought two books from ECampus.com. One book arrived very quickly. After several weeks I was told that the other book I ordered was out of stock. They told me it should arrive on a certain date (over 40 days later). Well, that date came and went so I called them. They told me it hadn't arrived yet but it would be in soon. The next day, after 45 days of waiting, they canceled my order. Not a good experience.

Not only did it take them over a couple weeks to ship my order, they would not respond to any emails I sent trying to get information. I can't afford not to have my college textbooks when I need to be studying for my classes. Amount saved is small and not worth the wait and trouble. I will not shop with eCampus.com ever again.

I have never purchased from ecampus.com but I did try to sell my textbook to them. They provided postage and I sent my accounting textbook. However, apparently the textbook was either never received or never processed. I have written ecampus.com three times about this matter, asking for the packages tracking information only to receive one unhelpful response.

Even if the blame lies with USPS, the customer service at ecampus.com is substandard. If you want to sell your textbooks back use www.bigwords.com instead and avoid ecampus.com.