ecampus.com

I would not recomend this store at all oder was place 10/20 was not shipped untill third week in december OVER A MONTH LATER
When looking that item up a week later it said avaliable. if I had to wait over a month it was NOT avaliable.

Overall, my experiance with ECampus.com has been amazing. I have had a few run ins with this company, and have found each one to be as pleasant as the next. Last fall semester, my sophmore year, I decided to purchase a few of my books from ECampus.com, since it was going to be alot cheaper then my bookstore. I ended up getting both my Biology and my Accounting books for almost $40 less then I wouldve paid by buying it somewhere else. This semester I decided to try out their book rental program, and although I have yet to return them and will do so in December, the Econ and Stats books that I got from them was inbetter then advertised shape and arrived on time. Definitely use them in the future!

When purchasing a book, it arrived in a timely fashion, however, the outer book cover was creased because of poor packaging, i assume.
I would strongly suggest to NEVER submit large amounts of books to their buyback program. I sent about 10 of my used books, and they keep telling me that half of my books are missing. The strange "coincidence" is that the missing books are the books that were worth the most $$$. They are very SHADY, and will not respond to the written documents and proof I sent them about my order.

I purchased books from e-campus August of 05 and received them quickly and in good shape. Encouraged by this I took advantage of their buyback program. I generated the buyback, boxed the books and shipped them on December 10, 05. I then patiently waited, no check. The site showed they mailed the check but no date of mailing. This was in February, 06. I e-mailed them and received the we're backlogged on our buyback program and it will be 10 to 12 weeks. Well it is now 7 months and still no check. After my fourth irate e-mail I get a response stating the check was mailed the 19th of May. Still no check at my door. This is the worst company I've ever dealt with and and should be put out of business, the buildings razed to the ground and then seeded with salt so nothing every grows there again.

I am laughing as I read people's ratings of ecampus.com... I had the worst experience last year, a month before Christmas. I ordered what I thought to be WAY AHEAD OF TIME, thinking for once, I was on top of it. What happened? I got the order almost 2.5 months later. Horrible customer service, horrible shipping, horrible everything. Ya it is nice to save a little bit of $$$, who doesn't enjoy saving? But all the frustration I felt after putting in this order changed my mind completely. I love to shop on-line, but this was the WORST EXPERIENCE I HAVE EVER HAD WITH ON-LINE SHOPPING!!!!!!!!!!!!!!! It is usually so easy and convenient. I almost felt my blood boil with this "transaction". I WOULD NEVER RECOMMEND ANYONE USE THIS COMPANY. WHY WASTE THEIR MONEY WITH SUCH A COMPANY? Why support a business that can't even build themselves a good reputation?

I needed to order a hard to find textbook for a class that had already started. I finally found the text at ecampus.com and was so happy that I paid for 2-day shipping (figuring I was already behind in my reading). I placed the order on 1/22/04 and on 1/28/04 received an email that informed me that the book should be delivered by 1/30 if it was "in stock." I was also informed that it was not "in stock" and the 2 day shipping fee only applied once ecampus shipped the book out. So it could actually take weeks! It seems to me that this is false advertising and I will never use this service again!!!

I have used e-campus for several years and overall I have been pleased. There are a couple of caveats when using them. If a book shows as available immediately, don't believe it.Several times I have sweated out whether I would get my books in time for classes. If you are ordering from them, make sure you do it WELL in advance. Sometimes it can take 3-4 weeks to get them. Also, their buyback books service is really pi**ing me off. I mailed them 3 of my books over seven weeks ago and I still haven't been paid for them. I'll never use this service again. I'm wondering if I'll ever get paid for them. Also, their customer service is a joke. E-mails take close to a week to be answered and be prepared to wait on hold forever if you call them.

If you order a month or more in advance you should be okay and don't use their buyback service. These are the best recommendations I can make.

I ordered a book that I really needed in a huge hurry, and paid almost $20 for overnight shipping by UPS. Then two days go by (no book) and I'm finally sent a tracking number...for regular postal mail! Ended up taking approx a week to get here, which was 2 days AFTER the test that I needed the book for. Tried contacting the seller, and never received a reply (wanted the extra shipping charges refunded to me), so then contacted ecampus. They replied with one sentence..."Any discrepancies/resolutions must be handled between the seller and you"
They did not even sign their name to the email! No information whatsoever.

I'm going to file a formal complaint. This is clearly fraud and they're making money off of everyone they can possibly scam.

I attempted to purchase a book through ecampus which was advertised on their site as being available in 7-10 business day. They kept stringing me along over the course of a couple of months saying it would be shipped soon. I finally confronted them, and they essentially admitted they never had the book, and no intention of getting it for me.

It seems that ecampus plays this game in hopes of making money of partially-filled orders in hopes of actually selling more expensive books, while luring you there with cheaper books they don't actually have and never will. Pretty common situation with irresponsibly run internet companies.

Just avoid them, because they will initially appear OK, it is my opinion based on my experience with them that they are just doing a sort of bait and switch. Avoid them.

Very bad, do not buy here.

Ordered book for ship-out within two-three days, got email a week later saying they don't have item yet, a week later, still no word, finally I called up and they said they still don't have the item, it will not be in for another week. But they never got back to me before this. And didn't seem sorry for the bad service. They offer free delivery to probably make up for the bad service.

Everything went great!! I found a book for $20 cheaper than anywhere else. It was as described, and I had it a week later. I was a little worried after reading all the horror stories posted here, but everything turned out fine!

Unfortunately I did not know ecampus owned sellbackbooks.com when I sent my books to them. I sent in $58.00 worth of books and 2 months later I got a check from them for $7.00. Of course all e-mails were ignored etc...

Never deal with them or send them any books if you want to actually get money back for your used books.

I ordered a book from ecampus.com on 1/22. I picked standard shipping which according to their site states that it takes 3-7 business days. I emailed them on 2/6 to let them know that I still had not received the book. They responded a day later telling me that it takes 13-14 days even though it their site clearly states otherwise. I responded on 2/8 to ask them for a refund which I still have not received. It is now 2/13 and I still don't have my book or my money. I had no choice but to call my credit card company and file a complaint. This is the first complaint that I have ever filed with a credit card company. Stay far away from this site if you don't want to get scammed!

I am very satisfied with the service I received and the products. I've had a LOT of problems with other online services and had to cancel orders because an item couldn't be obtained from them. Sometimes a product runs out, that's not the fault of the company. I have ordered a range of items from eCampus and I've been very satisfied with everything. I have only had to cancel one order and that was an item that turned out to be discontinued by the publisher. eCampus let me know and did their best to try and find the item, but it just wasn't out there. They didn't even bill me for it before hand. If I've had a delivery issue, they've gone out of their way to compensate me for the delay. I'm very happy with eCampus and I will continue to shop with them!

I like ecampus a lot. They always have the books I am looking for at competitive prices. They also seem to have a good selection used, at least most of the time. They usually have at least half of the books I am looking for used. Their prices on textbooks are always discounted but I wish they could be discounted a little more. Who wouldn't like that? But that's why i try to buy used from them whenever I can. They are always in good condition, unlike some other sites I bought from.