joann.com

I am very pleased with the order I placed at Joann.com. I did not need customer service as I ordered right on line. The ordering process is very easy and I got exactly what I ordered. The delivery time was lightening fast even though I qualified for free shipping and I opted for the regular shipping delivery. This was a most positive experience and I will definitely order from them again.

I like their selection of Scrapbooking stuff. The site is easy to navigate. Shipping is slow, my last order is three weeks and still not here. They do offer coupons and free shipping at time.

By far more enjoyable than shopping in the store. I found the Computers very easier to work with, but then the task is fairly simple, all you, the customer, really need is to know what you want. The order came quick and the envioce was correct. Over all, well pleased.

I do women bags, and at times cant find handles for them in Florida until I found Joann.com.....I was able to get handles at a good price and the workers were very helpful
..The only thing was that there was not enough handles in stock to fill my order that day.... but i was happy to find a place in Florida where i can shop for my handles....Thank you Joann.

Cecil

Customer service is horrible. It is very difficult to get a live person on the phone. The staff is unfriendly, and if you make a mistake on your order, they are very unwilling to change it for you before they ship it out to you. Very unprofessional.

I ordered four pillow forms more than two weeks ago. I never received shipping information. I went to the site to check my acct to see if my order ever shipped. I was given a tracking number showing that USPS had accepted the package today!

Shipping that slowly is unacceptable in my opinion, and I will not buy from them again.

The shipping was quick, although make sure you don't have to return anything, as you can't do it at the actual store, but have to ship it back to get credit (the store carries the product, so it makes no sense why the stores can't take returns).

The yarn selection is okay online, but the color swatches don't look a thing like what the yarn REALLY looks like.

The customer service at the stores is horrible, why I resorted to buying online. Guess after this, I won't be buying online either.

I had the same problem as several of these other people. I ordered some fabric a month ago. Still have not recieved it. My order status still reads "in process". I have emailed Joann's customer service about this twice. Haven't recieved a reply yet for either. This was supposed to be for a project for my daughter's birthday at the beginning of next month. I doubt I'll have it by then. If I could cancel this order I would, and NEVER order from them again. Horrible customer service.

I purchased a Mighty Bright craft light from the Joann's online site.

I received the merchandise promptly, so I know their shipping end works right. Unfortunately, their returns process is such that I will never order from them again nor step into a bricks and mortar store.

First problem is if you order online and are unhappy with the merchandise, you're unable to return it to your local store. That poses a huge delay. Not to mention a trip to the local post office (fortunately Joann's does pay the return postage).

Second problem is the returns/refund process takes two to three weeks to complete.

I'm not exactly sure when this merchant decided that it was OK to immediately debit a credit card but not issue a refund within a reasonable amount of time, but Joann's has lost me as a customer forever. There are other places online (and local) where I can spend my money that don't give me this sort of grief.

Never purchase in Joann.com. I had no problem with the order I placed two months ago. Everything was OK. But what a surprise when I found out Joann.com gave all my credit card info to the company WLI, RESERVATION REWARDS.That company has nothing to do with Joann.com. They charged $10 for the last two month. The reason? I authorized electronically a "FREE COUPONS SERVICE". They said that after I finished my order with joann.com I clicked on an option to receive free coupons but (of course) I had to pay for a "membership" every month. I tell them I never saw that. Then after a while, they promised to credit back the charges. My big concern is: Why Joann.com gave my credit card info to another company? is that legal? please don't let them do that to you!

they might have a nice physical store, but never, never buy from them through Amazon. it has nothing to do with amazon, but JOANN.COM the seller on Amazon is the WORST SERVICE EVER!!! i have waited a month for my stuff. i was told it was an error, and would the shipping would be expidited. IT WAS A LIE. i am still waiting weeks later with nothing. they take at least 3 days to reply to any emails to them, and the customer service people have no answers or help to give at all. NONE. DO NOT BUY. DO NOT BUY. i recommend Amazon.com 100%, they are fantastic, with excellent services and products. but this seller. JUST THIS SELLER, is to be avoided at all costs, unless you are prepared for a month long headache, and no merchandise at the end of it. there is nothing else to be said for them, except do not buy DO NOT BUY, THEY ARE TERRIBLE TERRIBLE TERRIBLE.

My experiance with Joann.com has been horrible.  It took 8 days to receive my package, because instead of just using USPS priority mail, which is what I thought I was paying for, they go through FED EX and then to the USPS.  Eight days for a package to arrive, from MI to the state of DE is unacceptable, in my opion.  Will never order from them again!