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thesportsauthority.com

thesportsauthority.com

Overall store rating:  Store Rating: 2.5
Reviewed by 75 customers
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Overall Rating:Store Rating: 4.0
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The Sports Authority Online Store Is A Great Place to Shop for Sporting Goods

by AliventiAsylum Epinions Most Popular Authors - Top 50, Jul 27 '01
Pros: great selection, good service, easy to track order
Cons: some items incur large shipping charges
Last year we toyed with the idea of buying a pop-up camper, but decided against it due to the strain on our Ford Windstar. However, we couldn't get away from the fact that staying in campgrounds is so much cheaper than a motel. When we decided to ...
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Overall Rating:Store Rating: 2.0
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Thesportsauthority.com: They Blew It!

by disartain Epinions Most Popular Authors - Top 100, Jul 27 '01
Pros: Site loads fast, take major credit cards
Cons: Customer service stinks, no notification of products that are out.
I did most of my shopping online last Christmas and had presents sent directly to the recipients that were out of town. I saved money and got the presents delivered in a timely fashion and had no problems with the sites I used except...
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Overall Rating:Store Rating: 4.0
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Sports Authority online - Easier than going to the mall.

by CyndiA Epinions Most Popular Authors - Top 50, Dec 13 '02
The dad-person was getting Eli a telescope for Christmas, and I was looking for a 12-volt cooler to plug in the SUV. Google pulled up Sports Authority for the 12-volt (which I also priced out other places), and I noticed that they had a telescope on...
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Overall Rating:Store Rating: 4.0
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We've had good luck with them

by mcswarsik , Aug 14 '01
Pros: Fast delivery, quality products, great sporting good selection
Cons: Some things can be expensive No international shipping
Wanting to buy our daughter a pair of roller skates, I tried the internet to see where they might be available. Dealtime.com popped up a bunch of places, with the first one (with the best price) being TheSportsAuthority.com. I visited their...
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Overall Rating:Store Rating: 4.0
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Lookin' for One of those Roots USA 2002 Olympics Berets? Try Out THESPORTSAUTHORITY.COM!

by sweetcece Epinions Most Popular Authors - Top 100, Feb 19 '02
For years I have been able to find fantastic bargains at The Sports Authority's brick and mortar store in my old home town. However, after I moved across the country, I was not able to shop at the physical store much anymore because the closest one is...
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Overall Rating:Store Rating: 5.0
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The Online Insider Fights The Sports Authority - and Authority Always Wins!

by bhweb22 Epinions Most Popular Authors - Top 500, Aug 06 '06
One of the biggest problems online stores that have large inventories face is making those products navigable for consumers. It's fine to have millions of items, but if no one can find them, you're really not helping anyone. So stores like Amazon and ...
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Overall Rating:Store Rating: 4.0
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Sport player's dream

by norwaynick , Aug 14 '01
Pros: good service, great selection and info so you can make a good choice
Cons: no product notification
I am not the world's greatest athlete but I'm not bad either so in my free time I like being active. Probably my favorite sport, to play, is tennis. I have played since I was a kid and have kept it up ever since. Though I'm not quite what I was when I...
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Overall Rating:Store Rating: 1.0
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They do not take care of the customers.

by michgon , Jan 06 '04
I was able to successfully do all my Christmas shopping on-line last year. I've purchased a John Deere Gator for $299.99 from Sports Authority.com 4 weeks before x-mas. They said that it will be here within 8 days. We saw the item $60.00 cheaper at ...
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Overall Rating:Store Rating: 1.0
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Very dissatisfied

by customerinfo , Nov 20 '05
I would NEVER ORDER from SPORTS AUTHORITY or any company associated with them again, and would advise others to think twice about ever giving them any business. I recently ordered a Golden Eye Monocular from the Sports Authority website. I had to do ...
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Overall Rating:Store Rating: 1.0
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TERRIBLE, MISREPRESENTING THEIR SERVICE

by hack007 , Dec 31 '05
Please do not buy anything from The Sports Authority. I will never purchase another product from this store or its affiliates, Garth Sports or Sportsmart. Quite simply, they suck! Unfortunately, my wife nor I did not read any reviews of this store ...
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Overall Rating:Store Rating: 2.0
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disappointing to say the least

by golfone , Sep 17 '02
Bought a pair of Sierra Treks...came within 5 days. Unfortunately it wasn't the right model. Then the fun began. Called customer service...then said they would send a return authorization, but would also send an email to the warehouse to get the right...
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Overall Rating:Store Rating: 5.0
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The Sports Authority Online Store Is A Great Place to Shop for Sporting Goods

by iceghost82 , Jan 19 '09
Last year we toyed with the idea of buying a pop-up camper, but decided against it due to the strain on our Ford Windstar. However, we couldn't get away from the fact that staying in campgrounds is so much cheaper than a motel. When we decided to ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE!

by bredfrut , Aug 16 '03
My purchase arrived damaged. Returning the item is a nightmare and exchanges are impossible - you ca ...
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Overall Rating:Store Rating: 5.0
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I would highly recommend Sports Authority for any online purchases.

by mfeld425 , Jan 27 '03
I purchased an Edge 491 Recumbent Bike through their website, it was received in damaged condition. The fault lies with the Mfg. (Fitness Quest - the shipper). I contacted S.A. Customer service via E-mail, they arranged for UPS to pick-up the bike and...
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Overall Rating:Store Rating: 1.0
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Avoid SportsAuthority.com!

by wannatravel , Jan 18 '02
I recently purchased an item from thesportsauthority.com website. At the time of the order they claimed a delivery time of 3-8 days, and a couple of days later gave me a expected delivery date that was 4 days from the order date. I thought that was...
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Overall Rating:Store Rating: 4.0
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The site looks good, products...

by McKeel_dt1 , Jan 31 '02
The site looks good, products are relatively easy to find. Shipping information is accurate and the selection is good. The Timex watch I bought was shipped within 5 hours (they promised 3 days), and the price was very good. I like that they have a...
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Overall Rating:Store Rating: 1.0
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Ordered an exercise bike 1st...

by Douglas_dt3 , Apr 13 '02
Ordered an exercise bike 1st week of February. Was supposed to receive it within 2-3 weeks. Never have. It is sitting in some warehouse somewhere and nobody knows where. After two months cancelled order. It has now been 3-4 weeks since then and...
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Overall Rating:Store Rating: 5.0
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After deciding to purchase a...

by Elizabeth_dt1 , Feb 08 '03
After deciding to purchase a ProForm 995SEL treadmill, I checked various sites and found the best price at The Sports Authority. I was told I would receive the treadmill within 8 to 10 BUSINESS days. Therefore, I was very surprised to receive it one week...
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Overall Rating:Store Rating: 1.0
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Ordered chin-up bar on Jan...

by Shaymer_dt50 , Feb 06 '03
Ordered chin-up bar on Jan 6. Waited... Waited... Waited... On Feb 6, ONE MONTH later, I recieved confirmation that my order was processed and ready to ship. One month's time to process! Who knows how long it would take to actually arrive. Such...
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Overall Rating:Store Rating: 1.0
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Can they be believed??

by forpeetssake , Jan 14 '07
Awesome! I payed nearly $500 for a box full of junk! I ordered a recumbent exercise bike, and I received it close to when they said they would deliver it. Unfortunately for me, it seems that the bike that they delivered must have fallen off the delivery ...
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Overall Rating:Store Rating: 1.0
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Authority in screwing up

by brunildu , Feb 02 '02

This review is true for the Major on line stores I have dealt with, I had very similar experiences that would be a waste of time to write several reviews for each individual
Company, stores a dealt with:
Sport Authority, Dick’s, Fog Dog,...
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Overall Rating:Store Rating: 4.0
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I ordered snowboard boots from...

by JCJones_dt1 , Jan 30 '02
I ordered snowboard boots from this company. Had no problems and my son is very pleased with his...
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Overall Rating:Store Rating: 2.0
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This company has no clue...

by Sandy_dt3 , Dec 02 '01
This company has no clue about paintball. The best thing about it, was that it came on-time. Too bad the valve was broke. I had to wait for a new gun, which took...
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Overall Rating:Store Rating: 5.0
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I think that this store...

by bambam_dt1 , Feb 25 '02
I think that this store is amazingly cheap and it has everything that I am looking for. It has everything from helmet to protective...
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Overall Rating:Store Rating: 5.0
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Everything I ordered was correct...

by only1j_dt1 , Nov 14 '01
Everything I ordered was correct and the shipping department was awesome. Great job SA!!! I only wish I could submit a smaller review, less then 100 words, what more can I...
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Overall Rating:Store Rating: 5.0
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I had just bought a...

by hot_glove_dt1 , Apr 21 '03
I had just bought a Rawlings Custom Player Personalized PROS15TC 11.5... and got it in less than a...
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Overall Rating:Store Rating: 5.0
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I loved the store. Easy...

by steve_dt62 , Dec 08 '01
I loved the store. Easy to use. Huge selection and got to my house quick. Team product is where they really shine. Who would have thought I could search through over 100 Pittsburgh Steelers items and customize a jersey!...
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Overall Rating:Store Rating: 5.0
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This store is awesome and...

by Karly_dt1 , Mar 23 '02
This store is awesome and I now will always get all my sport stuff here. It has everything I need! This place has absolutly everything. I can get gear with almost any different team logo on it and it has great shipping prices, not to mention the...
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Overall Rating:Store Rating: 1.0
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Absolutely terrible customer service

by turborob , Mar 03 '03
After waiting a month for my treadmill, it turned out that they intentionally substituted an inferior model. I was offered a 10% discount as compensation, but it never showed on my credit card and now they refuse to honor it. Avoid at all...
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Overall Rating:Store Rating: 1.0
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Broken order entry system, arrogant customer support

by opinionsd , Oct 08 '02
Not only these folks lost my order ("it is not in the system" - even though I still have a confirmation printout with the order #), the customer support representative tried hard to put the blame on...
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Overall Rating:Store Rating: 1.0
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If you like spam, order with them. They'll keep your mail box FULL of spam!

by angrywithspam , May 01 '03
I recently placed an order with this company. What a mistake. sports authority has a partner "BizRate". This is a notorious Internet SPAMMER. Ever since, I placed the order and reluctantly gave out my email, "BizRate" has continually spammed my inbox...
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Overall Rating:Store Rating: 5.0
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Very Satisfied

by vickie-gail , May 22 '02
I placed my order on a Thursday afternoon, My order shipped on Saturday. I received it on Tuesday. I was very satisfied with the follow up that I received via e-mail. I was kept informed of when the order was shipped and provided a tracking number...
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Overall Rating:Store Rating: 2.0
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buyerbeware

by newgolfer , Dec 23 '02
Ordered a set of irons, great price, free gift was to have been graphite shaft woods. When I got them the woods were steel shaft (cheaper club) than promised. Customer service was responsive, they said send them back. Oh, they wouldn't be able to...
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Overall Rating:Store Rating: 4.0
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Not bad

by dmk333 , May 29 '02
I knew what I wanted and hadn't been able to find them in any stores. I had an old pair of Avia running shoes that I loved. I started surfing for them and this sight came up. The prices were great, so I bought two. I had no problems and my shoes were...
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Overall Rating:Store Rating: 1.0
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Terrible!! Do NOT shop there

by kbeale , May 27 '03
I received a Store credit in card form that states on the card that I can use to purchase online.Not True at all. Terrible customer support.The Vice president didn't even respond. I would NEVER do business with them...
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Overall Rating:Store Rating: 5.0
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I bought acouple of bikes there

by biggyz , Nov 17 '02
The sports authority is great i got a couple bikes there they have not failed me(yet). The customer service is great they hepled me with everything i needed. I have not done shipping but i heard it was very good. Overall the Sports Authority is a very...
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Overall Rating:Store Rating: 5.0
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thesportsauthority.com...excellent

by sisterof4 , Jun 16 '02
What else can I say...one of the best transactions I have had online!!! No problems with "lightning" quick delivery. Would definitely shop here again!!! Thanks...
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Overall Rating:Store Rating: 4.0
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They diliver my purchase very fast

by gavinstockton , Apr 04 '03
They diliver my purchase very fast. I am satisfaced with the store. The product is accuracy as my order in the net.
They have a good customer...
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Overall Rating:Store Rating: 1.0
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Places you on hold for 28 minutes and then lies to customers.

by cobrazr1 , Dec 06 '04
First I do like the fact they have a large variety of sporting goods...but THAT's IT!...that's all I like. I called 5 of my areas Sports Authority's in search of a particular Salomon Fastback Snowboard. Well, I was sad to learn that 4 out of 5 said ...
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Overall Rating:Store Rating: 1.0
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CHEATED ME OUT OF MY REFUND!! NEVER SHOP HERE!!

by tgsullivan , Mar 21 '05
I ordered a pair of inline skates and 2 skate bags from this place. One of the bags was advertised as a women's inline skate backpack. I figured it would at least hold my 6 year old daughters small skates, but when it arrived, it was so tiny I could ...
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Overall Rating:Store Rating: 1.0
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Deceptive discount promotions

by k-ro , Dec 19 '06
I was very dissatisfied with a recent purchase from a local retail store, and I suspect they do the same tricks online so am posting here. I had a coupon for $10 off purchase of $50 or more. I purchased $80 roller blades, and 2 pair of $30 sneakers ...
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Express Reviews
Overall Rating:Store Rating: 3.0
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The service and prices are satisfactory
by mongoosemama ,Jun 20 '04
The prices and service from Sports Authority were satisfactory,BUT the quality of the Huffy Calais comfort bike was not! It shifts rough,and feels shaky and unstable when riding,was not fun or comfortable to ride. I ended up trading it in after about three weeks for a used Mongoose switchback at a sporting goods store,which I am really enjoying.THINK TWICE before buying a Huffy,consider a Schwinn or Mongoose instead.
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Overall Rating:Store Rating: 5.0
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Great transaction, fast shipping
by jerohoncho ,Jan 23 '07
Great Purchase with no problems! Ordered a $90 pair of Asics shoes and got them for $38 (with $10 Google discount). Shoes arrived in 2 days on standard shipping. Would order from here again. I was hesitant to buy at first after seeing negative reviews, but was very satisfied.
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Overall Rating:Store Rating: 1.0
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TERRIBLE, THEY DO NOT KEEP THEIR GUARANTEE
by powerfastening ,Jan 02 '07
DO NOT SHOP HERE!!!!!!TERRIBLE, THEY DO NOT KEEP THEIR GUARANTEE!!!!!! For Christmas I ordered both of my sons Heelys roller shoes. When I placed the order it said they were in stock and guaranteed for delivery by Christmas. A few days before Christmas I was told one of the sizes I ordered went out of stock. So I then asked about the guarantee and was told by Charles it would be honored I would receive the item at no charge when it came back in stock. So I called back about 1 week later and talked to Chris(very unhelpful) to check the status, like I was told and then I was informed that my order was canceled. Then the sports authority said I could reorder now that they are in stock. But since the order was canceled they can not follow through on the guarantee. Funny how it seemed to work out for them. TERRIBLE SERVICE!!!!!!!!!!!!
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Overall Rating:Store Rating: 1.0
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Very bad support. please don't buy it from this site.
by shrikrupap ,Mar 08 '05
Very bad support. please don't buy it from this site.

delivery speed is bad
customer service is worst

over all satisfaction is bad and i recommend not to buy any item from this site.
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Overall Rating:Store Rating: 5.0
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Quick delivery, great product.
by dcalhoun ,Oct 22 '04
Ordered a turkey fryer on Sunday. It was delivered on Wednesday afternoon. The price was the best available. I'd recommend them.
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Overall Rating:Store Rating: 5.0
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Great Low Price Guarantee and my apologies for a previous bad review.
by smartin52 ,Jan 23 '04
My apologies to Sports Authority. I wrote a fairly negative review of them last week for not matching a lower price as they said they would. Well --- it turned out that they did match the price. When I ordered my product (Polar Heart Rate Monitor) they said they'd match the cheaper price, but initially invoiced the higher price. It turns out that they do that at shipping, but then credit your account. So bottom line, they did live up to their low price guarantee.
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Overall Rating:Store Rating: 1.0
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I won't order from Sports Authority ever again.
by mtremelin ,Jan 27 '04
I would NOT order from Sports Authority again. I ordered an item for which the delivery time was much longer than any internet order I've made in recent memory. When it finally did arrive, the wrong item was in the box. I called and no one apologized though they did give a pre-paid return label and offered to send another item. It took nearly two weeks to arrive and AGAIN it was the wrong item. Again, no apology; no offer of a discount on future purchase, just return it at my inconvenience of having to take it to the UPS Store for the second time. I'm never ordering from this retailer again. I have never had such an unpleasant experience.
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Overall Rating:Store Rating: 2.0
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FORGET Buying Online!!
by albert611 ,Aug 11 '06
Got a $10 coupon in their catalog which I tried to use, not realizing that it was "not valid online". Apparently, when you call, all they're doing is placing an order for you over the internet! So no go for that coupon. Plus, stores didn't carry the product I was looking for. Took at least 2+ hours wrangling with a supervisor to get them to honor the coupon.
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BOTTOM LINE: If calling customer service about an issue, just ASK FOR A SUPERVISOR! Should save you all lots of time ;)
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Overall Rating:Store Rating: 5.0
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Fast Shipping, Well Packaged, No TAX or SHIPPING COSTS
by aboveboard1 ,Jan 12 '04
I bought the AB-Lifter Plus and got speedy delivery with no tax or shipping charge. I would buy there again, gladly!
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Overall Rating:Store Rating: 1.0
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disappointing
by silverking22 ,Jun 19 '09
I have been highly disappointed with Sports Authority online and in-store service.  I have a very difficut time finding my size in Womens shoes 10.5 or 11.  I have been to 7 different stores in the North to North East Florida area with no sucess.  I have tried to purchase the shoes online with little or no sucess aswell.  I also have tried to use the promotional coupons only to find out that they exclude every major brand that the store carries.  I have to say, I have tried to support this store but, I am finished with Sports authority!  I would not recommend them to anyone.  Prices are not great and the service is terrible.
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Overall Rating:Store Rating: 1.0
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Awful..Disappointing..NEVER AGAIN
by mgstm366 ,Apr 06 '09
This is BY FAR the worst company I have ordered from.  After waiting 10 weeks for my son's baseball glove to be shipped, we found out the item is "out of stock".  It's a "generic" glove - we just wanted it personalized for his 16th birthday.  I could walk into any sports store and find the item on the shelf.  I highly doubt that Rawling ran out of baseball gloves.   We still haven't been "officially" notified via email or phone call.  We found out by tracking our order on the Sports Authority website - said the order was "cancelled".  Called customer service and was told it was out of stock.  I will NEVER again step inside a Sports Authority store or order again from this company - and I will be adding my HIGHLY NEGATIVE review to every website I can find.
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Overall Rating:Store Rating: 1.0
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BAD
by leighneale ,Jan 28 '07
Forget sports authority for heelys---GO TO Zappos.com
Ordered heelys at sports authority. Charged $6.50 to return them + deducted $10.00 I received through google checkout--I am still waiting for my refund- the $6.50 return fee. At Zappos, free shipping both ways and was processed within a week! Not to mention that they were not received in time for Christmas when order 12/13
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Overall Rating:Store Rating: 1.0
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This was the absolute worst buying experience I have ever had !
by chipboyle ,Dec 30 '04
This was the worst experience in online shopping I've ever had. The item purchased was listed as in stock when purchased. But, I received an email stating a "pre-order" has been entered. Phone calls to customer service explained the item will ship. 5 Days later I received a cancellation email stating that my order was canceled due to "incomplete or incorrect billing information". Yet another call to customer service provided the answer that the product was discontinued. (RoboSapien) However, throughout this entire process, the website ALWAYS listed the item as instock & will ship in 1- 2 days. I will never shop at The Sports Authority again. This was the absolute worst buying experience I have ever had ! (BTW I was able to locate the item at another site, for $20 less & item was received NEXT DAY!)
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Overall Rating:Store Rating: 5.0
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The Sports Authority - Will buy again and recommend
by blazer2112 ,Jan 20 '06
The online transaction was excellent. The free shipping was a plus due to the weight of the equipment. I received the equipment sooner then was expected.
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Overall Rating:Store Rating: 2.0
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good. (if you don't have a question about your order)
by gagger ,Jan 11 '06
Good cheap prices. Quick shipping. Super cheap shipping cost. (160 lbs for $39)

Watch out for their customer service though. Emails only generate automated replies. Phone has a 25-45 minute wait and I was hung up on twice(once after waiting 20 minutes).
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Overall Rating:Store Rating: 4.0
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Best Price and No Complications
by ajt_6867 ,Mar 25 '08
My experience with Sports Authority was simple and pleasant. They had the best price and the order went through without a hitch. I received the item today and it's exactly what I ordered... so I am happy. Granted, I was only buying kid's Crocs -- not some large piece of equipment. But I would certainly buy with them again.
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Overall Rating:Store Rating: 1.0
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The worst experience I have ever had on line shopping!
by chrisodeeze ,Dec 24 '04
I ordered a USC hooded sweatshirt for my brother. I paid extra for the "gaurenteed shipping". Well, after the package didn't arrive I tried to log onto the Sports Authority website. All I got was a message saying I never registered on the site. Once I called the customer service number and waited on hold, I was told the order was canceled because they were out of stock on that particular item. No one ever tried to call or E-mail me to notify me of the canceling. This store is the worst! All the customer service agent kept repeating over and over was "they should have sent you an E-mail to notify you".
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Overall Rating:Store Rating: 1.0
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The worst experience in online purchasing I've ever had.
by dylan4h ,Dec 22 '04
Shopping at thesportsauthority.com was my worst experience with online shopping ever. I would never purchase anything from them again. Their customer support department is uncaring, not capable of following up on issues in a timely manner, brash and insincere. An order placed before Christmas was supposed to arrive in time for Christmas however their online shopping certificates which I was given had dates that were already expired. The customer service dept. did an extremely poor job of trying to figure out the problem for over a week. The delay caused the shipment to miss my Christmas deadline and their customer service department showed little remorse and made a very feeble attempt to try to rearrange shipment. The customer service department lacked knowledge of their product and when they promised to call back on numerous occasions they failed to do so...never again!!!
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Overall Rating:Store Rating: 5.0
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excellent, would recommend to all to use this site
by lgold606 ,Jun 01 '05
It was one of the best Online shopping experiences, they verified product was in stock, then they said it would be delivered on Wednesday and it was, and talking to customer service was pleasure, which in most cases these days is difficult to say. I would recommend anyone ordering a product that Sports Authority carries to uses this site.
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A Fine Online Experience
by missmommy19 ,Nov 28 '07
I ordered online and received all of my items at once, very quickly. I would definitely shop here again, and I shop online frequently.
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Very Dissatisfied with shipping and Customer Service
by gigibeans1 ,Dec 13 '06
I just ordered a $50 gift card for my nephew for Christmas. www.thesportsauthority.com sent it in an envelope. When I got it it was totally destroyed and taped up. I called their customer service number and spoke to Ashley....she was useless. Then I spoke to, apparently, the highest manager I can speak to...Brent. I was told "sorry, there is nothing I can do....nada....nothing. So now I am out $51 (yes, they have nerve to charge $1 for shipping). However, they did offer to refund me the $1 for shipping and have the card devalued which would take 5 days.

Also, since it was opened when I got is there a way of me knowing if it was used? Awful customer service department!!

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Almost 9 days later, still waiting for item to ship...
by swifty93 ,Dec 11 '06
I placed an order for a small item on December 3rd. Every time a track the progress of the order it simply says "Located in inventory". The item still has not shipped and it is now late in the evening December 11th. I am sure I will not receive it in time for our family gift exchange on December 17th, if I receive it at all. I have ordered literally a dozen other things online on the same day as this order, or even later, and have received all of them already. I am extremely disappointed in the Sports Authority.com. I do not want to buy the same item somewhere else because I now see that it states that it is unreturnable, which is something I did not notice before placing the order. Overall, a very poor example of an online retailer.
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Overall Rating:Store Rating: 5.0
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Excellent transaction, got the product in a timely manner!!!
by hunnieval ,Feb 21 '06
My shopping experienced at Sport's Authority.Com was excellent. I bought the product on Feb. 13th and received an email regarding shipping confirmation after 2 days (Feb.15th). Then it arrived just today Feb. 21st. Well a good thing in buying here at Sport's Authority are, their product's prices are affordable, no sales tax and free shipping. I would rate them 10/10. Overall, everything went smoothly and I will definitely buy again from them.
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Overall Rating:Store Rating: 5.0
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Everything went smoothly and promptly
by ctracefan55 ,Feb 08 '06
Buying my item,the Bowflex Motivator II,saved me $200 over what the nearby franchise had in West Hartford, CT. Had a promo with free shipping,no tax,and a free $99.99 exercise mat also. Bought it on Tuesday and it was delivered to my door on Friday. I did have to pay sales tax though, which I did expect to anyways. Overall, an excellent transaction and I am very pleased with the product. Update 3/13/2006: I was not charged sales tax on my credit card bill by The Sports Authority. My original receipt had shown tax, but I was not billed.
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Overall Rating:Store Rating: 5.0
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Excellent! Highly Recommend
by lisalisa88 ,Jul 13 '05
Excellent! The whole experience was quick, easy and exactly as they described. I received emails when the order was received by them and again when item had been shipped. They gave a tracking number for package and was updated and delivered on time. Product was exactly what I ordered. I would order through them again in a heart beat.
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Overall Rating:Store Rating: 1.0
 
Very unsatisfactory.
by yvonnejoan ,Apr 10 '06
1. I couldn't order. I filled in all my billing, shipping, and credit card information and a message kept coming up saying my information was incomplete: I needed to give a number for "give anytime" payment option, which I didn't have and wasn't using.

2. In the description, it said that shipping was free, but at checkout I was being charged $5.79 for shipping.
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Overall Rating:Store Rating: 1.0
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Shipping is a disgrace
by sdmortons ,Dec 26 '05
We ordered a small bumper pool table online Nov. 28 to be sure it would be delivered by Christmas for our son. The pool table was shipped by S.A. on Nov. 29th but as of Dec. 24 it has not been delivered. We have spent over 80 minutes on hold over the last couple of weeks, have sent emails and talked to support managers to find out where it is. It was supposed to be deliverd by Dec. 12th. SA can't tell us where the shipment is and they won't credit the amount back to us, so we can buy another present for our son. It is clearly been lost in transit. So SA may be spending a month or so trying to find out where it is first. In the meantime they want to keep our money. Visa said they haven't heard of such poor service before. We will *never* buy anything from S.A. online again. They subcontract out to shipping companies who clearly have poor business practices and SA could care a less. Didn't offer to give any coupons or gift certificates to us.
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DO NOT ORDER FROM thesportsauthority.com!! Terrible Service!
by awelby ,Dec 27 '04
I am very upset and disappointed! I will never order from thesportsauthority.com again. I ordered an item for my son for Christmas. Two days before Christmas I called to see why I hadn't received the item yet. At that point all they said was that they would put a claim on the item. I never received any further information from them so I called again several days later and was told that it had never left their warehouse and that I would have to reorder the item and they would credit my account. I will certainly NOT reorder from them. I don't know how they stay in business with such poor customer service, poor order handling and poor follow up.

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One of the worst experiences I've had
by hoppyschlitz ,Feb 01 '06
Placed an order on Saturday online. Item status upon receiving confirmation a few hours after order:Item located in stock
Item status on Sunday: Item located in stock
Item status on Monday: Item located in stock
Item status on Tuesday: Cancelled due to missing or invalid order information
I called to find out what went wrong with my order (though according to the "definition" of that status message I was supposed to be contacted) and was told that when they, whoever they are went to locate my item in the warehouse, they realized it was out of stock.
Hmmm...maybe it's just me, but if an item is out of stock, why does it take three frickin days to figure it out? And why am I allowed to order something that is out of stock to begin with?

One last thing: Customer service is horrendous at best. I called twice and got hung up on twice. I finally had to act like I was placing an order to actually talk to someone.
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WORST COMAPANY IN THE WORLD ! WORST CUST. SERV. IN THE WORLD!!!
by richm1224 ,Jan 20 '06
I WILL NEVER SHOP AT SPORTS AUTHORITY AGAIN. These people are the WORST at doing business I have ever encountered. Their on line store is full of items, that are out of stock. If you use a gift certificate, it takes as long as 15 days to get it redeemed after you wait 10 days to find out they are out of stock. If you are lucky enough to finally get something sent to your home, you find that it is smashed up, pieces missing all the responsibility of Sports Authority. I ordered a Telescope, after 4 tries of 'Out of Stock' issues. When it arrived, the instructions were marked up with pen, 5 pieces were missing and thier was a return slip included where someone before me had returned this product. SA doesn't care, they want you to just ship it back, can't be returned in a retail store.Over 1.5 hours on customer Service hold everytime I called.

TERRIBLE COMPANY, TERRIBLE COMPANY !!!!!
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Overall Rating:Store Rating: 1.0
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very poor customer service
by awbrew2 ,Nov 06 '05
Very poor customer service. I have placed an order and I am unable to verify the order on the web site. I have emailed them four times and they just send a standard email back and never answer my question. If and when I get my order I will never order from them again. It doesn't matter how good your price is if you are unable to fix a problem.

Maybe you should increase your price a hair and have some customer service to back up your company.
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I'll NEVER shop at SportsAuthority/Sportmart/GartSports/Oshman's and its related stores any more
by rkin88 ,Jan 14 '06
The WORST customer service in the world.
Sudden cancel my orders with no good reasons. I bought several flat basketballs and it is not worthy to return and there is no way to exchange even they have local stores. Very hard to reach and communicate with their customer service dept. I have to go through BBB consumer report to be able to talk to some higher manager. But, still can't get problem solved.
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The Sports Authority employees must hate their jobs!
by me1955 ,Jun 23 '09
I just visited the store in Fountain Valley…


I was in the store for about 45 minutes and was not asked for help once, even after walking right by one sales associate at least 5 times…NOT EVEN A GOOD MORNING! This was a Monday morning from about 9:00 until 9:43:49 (the time on the receipt is an hour off) and I was never approached, or said good morning to, and when at the checkout counter, I asked to see the manager I was told that the manager wasn’t in. The woman who I asked said that she was the assistant manager, and when I mentioned the horrible service she VERY blandly said “sorry” with about as much emotion as a great white shark, then and turned away like I didn't exist.


These are tough times out there and I really don’t believe that there is one employee who cares about their job. It appeared to me, that working for The Sports Authority was the last place in the world they wanted to be.

Companies are desperate to stay in business, but not the employees at SA.
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The Worst online Shopping experience ( and I have a lot of it) !!!
by isabelia09 ,Mar 03 '06
The worst experience I've had on the internet by far. I ordered a very expensive piece of equipment for my boyfriend and I asked that it not be delivered on a specific date (because we were going to be out of town) and of course that was the exact date that it was delivered. When I got home it had been stolen. Well after 2 months of endless phone calls back and forth with the Sports Authority I finally got my refund. Well, I tried reordering the same product again through them ( thinking they would be accommodating since they put me through so much trouble) hoping they would give me over night shipping, so that I could finally receive the package, and they were not helpful in any way. They refused to give me any kind of shipping other than standard ground! I will never ever order from The Sports Authority or any of their partner companies.
I do not recommend them!!
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Overall Rating:Store Rating: 1.0
 
Briefly describe your shopping experience at thesportsauthority.com Online Store:
by ttttt1234 ,Jul 28 '05
Briefly describe your shopping experience at thesportsauthority.com Online Store:
Helpful things to include: delivery speed, order accuracy, customer service and overall satisfaction.
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I WISH I HAD NEVER HEARD OF THEM
by ltcmed ,Dec 27 '05
Total customer dissatisfaction is apparently their goal. They treat potential customers like trash, therefore I can only assume that the company treats its employees is the same fashion. I will NEVER attempt to do business with them again. I simply got tired of being lied to.
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Overall Rating:Store Rating: 5.0
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Perfect service, and great deal!! A+A+A+A+
by getoninja ,Jan 08 '06
The service was great. Ordered a Adidas Brazil Track Jacket on 1-1-06, recieved it on 1-7-06. Shipped quickly, the site kept me updated on my order. And I got a awesome deal for the jacket ($55 shipped) since every other online store wanted $70.00 + shipping. I do plan on making more orders with Sports Authority in the future.
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Extremely slow shipping and poor customer service!
by jlckao ,Dec 26 '06
Ordered a pair of shoes on 12/16. Showed as in stock online. I called them 4 days later because it still wasn't shipped and they told me there was a glitch and they would ship it UPS overnight. 2 days later it was shipped using parcel select with an estimated delivery date of 1/2. I called them saying I will only be at my current address until 1/1 and they offered no solutions. They told me I can return it for a refund. What kind of useless suggestion is this, how can I return it if I'm not even at this address!
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They really don't care about their customers
by martinclifford ,Dec 21 '06
I ordered a Superman backpack for my nephew from their website on 12/18/06. The site indicated that the item was in stock and would ship in one to two full business days. It's been FOUR full business days and the order hasn't even shipped yet. I sent an email, using their contact us option, and got an automated response. How unhelpful was that?
So I call their customer service line and she basically tells me that it's Christmas and they're busy so get over it. And she tells me there's no way to cancel the order, even though they really haven't done anything with it. Very, very poor customer service. It's the first and last time I'll be purchasing from them.

The funniest part of this ordeal is that I ordered an almost identical item from another retailer on the same day...AND IT'S ALREADY BEEN DELIVERED. Boo Sports Authority.
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THE WORST SERVICE IN THE INDUSTRY.
by mcgeachy ,May 26 '09
2 months ago I went into our new Sports Authority in Kailua Kona Hawai. I bought a piece of exercise equipment. They asked me to open a charge account so I did.
A month passed and No statment! Wow this can't be free? My daughter calls me from Montana and said the bill was sent to her. I called the store NO HELP. I had her fax the bill and called the help line and COULDN'T SPEAK WITH A HUMAN ABOUT MY PROBLEM. NO STATEMENT 2 MONTHS, NO CHANGE OF ADDRESS PROCESSED WHEN I SENT IN A PAYMENT.
THIS IS BY FAR THE WORST I MEAN THE WORST COMPANY FOR CREDIT. DON'T EVER BUY ANYTHING FROM THIS STORE AND OPEN A CREDIT ACCOUNT. THEY DON'T FOLLOW UP. THEY DON'T CORRECT THE SITUATION. STILL TO THIS DAY I HAVE NOT GOTTEN ONE BILL MAILED TO ME. NO CREDIT CARD EITHER. SIGNED SINCERELY DISAPPOINTED WITH SPORTS AUTHORITY.
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Exceptionally poor
by mbhurley ,Dec 08 '05
I would never undertake any business with this group again. Unable to get assistance from online ie email back the standard response I decided to call a store - Hawthorne, CA. I id'd that I was calling from Australia and was kept on hold for 10 minutes, was picked up by the wrong department, hung up on when being transferred, called back, only to be told that they couldn't help me, despite the fact that my sale amounted to around $1000 they were not prepared to assist. Happy to report that this prompted me to go to Tramdock who were outstanding. Recommend you never use this company.
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DO NOT BUY ANYTHING FROM SPORTS AUTHORITY
by dcebronco ,Jan 06 '06
Terrible shipping problems! I will never buy anything from this company again. We ordered a set of gold clubs and even after 3 shipments, we still never got the right clubs. They promised guaranteed delivery for Christmas but apparently that guarantee is just that you will receive a package. It might not be what you ordered! Simply awful!!!
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Unbelievably stupid, would not honor price, bait & switch
by xpozd ,Nov 30 '05
Tried to buy Timex OVA watch. Advertised on epinion for $55.99 free shipping. Followed link price now $69.99 plus shipping. Called to ask if would honor $55 price. Told them WatchNThings
had it for $55.96 and free shipping plus extra battery. SportsAuthority verified this. SA said they would not honor price and that their price matching guarantee would not apply because WatchNThings offered free shipping but SA did not. Therefore the offers were not the same. I said even though I am willing to pay the shipping you don't want to sell the watch. WatchNThings did and it was free shipping and an extra
battery.
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disreputable
by bobjudge ,Dec 16 '04
After waiting 10 days Sports Authority finally told me
the item is out of stock, although their add shows they
have 30 in stock.I would not shop there again especially
after speaking with a rep on the phone and was told my
order was being shipped that day.
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Showing 1-85 of 85 reviews Back to paged view




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