thesportsauthority.com

Ordered a turkey fryer on Sunday. It was delivered on Wednesday afternoon. The price was the best available. I'd recommend them.

My apologies to Sports Authority. I wrote a fairly negative review of them last week for not matching a lower price as they said they would. Well --- it turned out that they did match the price. When I ordered my product (Polar Heart Rate Monitor) they said they'd match the cheaper price, but initially invoiced the higher price. It turns out that they do that at shipping, but then credit your account. So bottom line, they did live up to their low price guarantee.

I would NOT order from Sports Authority again. I ordered an item for which the delivery time was much longer than any internet order I've made in recent memory. When it finally did arrive, the wrong item was in the box. I called and no one apologized though they did give a pre-paid return label and offered to send another item. It took nearly two weeks to arrive and AGAIN it was the wrong item. Again, no apology; no offer of a discount on future purchase, just return it at my inconvenience of having to take it to the UPS Store for the second time. I'm never ordering from this retailer again. I have never had such an unpleasant experience.

Got a $10 coupon in their catalog which I tried to use, not realizing that it was "not valid online". Apparently, when you call, all they're doing is placing an order for you over the internet! So no go for that coupon. Plus, stores didn't carry the product I was looking for. Took at least 2+ hours wrangling with a supervisor to get them to honor the coupon.
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BOTTOM LINE: If calling customer service about an issue, just ASK FOR A SUPERVISOR! Should save you all lots of time ;)
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I bought the AB-Lifter Plus and got speedy delivery with no tax or shipping charge. I would buy there again, gladly!

I have been highly disappointed with Sports Authority online and in-store service.  I have a very difficut time finding my size in Womens shoes 10.5 or 11.  I have been to 7 different stores in the North to North East Florida area with no sucess.  I have tried to purchase the shoes online with little or no sucess aswell.  I also have tried to use the promotional coupons only to find out that they exclude every major brand that the store carries.  I have to say, I have tried to support this store but, I am finished with Sports authority!  I would not recommend them to anyone.  Prices are not great and the service is terrible.

This is BY FAR the worst company I have ordered from.  After waiting 10 weeks for my son's baseball glove to be shipped, we found out the item is "out of stock".  It's a "generic" glove - we just wanted it personalized for his 16th birthday.  I could walk into any sports store and find the item on the shelf.  I highly doubt that Rawling ran out of baseball gloves.   We still haven't been "officially" notified via email or phone call.  We found out by tracking our order on the Sports Authority website - said the order was "cancelled".  Called customer service and was told it was out of stock.  I will NEVER again step inside a Sports Authority store or order again from this company - and I will be adding my HIGHLY NEGATIVE review to every website I can find.

Forget sports authority for heelys---GO TO Zappos.com
Ordered heelys at sports authority. Charged $6.50 to return them + deducted $10.00 I received through google checkout--I am still waiting for my refund- the $6.50 return fee. At Zappos, free shipping both ways and was processed within a week! Not to mention that they were not received in time for Christmas when order 12/13

This was the worst experience in online shopping I've ever had. The item purchased was listed as in stock when purchased. But, I received an email stating a "pre-order" has been entered. Phone calls to customer service explained the item will ship. 5 Days later I received a cancellation email stating that my order was canceled due to "incomplete or incorrect billing information". Yet another call to customer service provided the answer that the product was discontinued. (RoboSapien) However, throughout this entire process, the website ALWAYS listed the item as instock & will ship in 1- 2 days. I will never shop at The Sports Authority again. This was the absolute worst buying experience I have ever had ! (BTW I was able to locate the item at another site, for $20 less & item was received NEXT DAY!)

The online transaction was excellent. The free shipping was a plus due to the weight of the equipment. I received the equipment sooner then was expected.

Good cheap prices. Quick shipping. Super cheap shipping cost. (160 lbs for $39)

Watch out for their customer service though. Emails only generate automated replies. Phone has a 25-45 minute wait and I was hung up on twice(once after waiting 20 minutes).

My experience with Sports Authority was simple and pleasant. They had the best price and the order went through without a hitch. I received the item today and it's exactly what I ordered... so I am happy. Granted, I was only buying kid's Crocs -- not some large piece of equipment. But I would certainly buy with them again.

I ordered a USC hooded sweatshirt for my brother. I paid extra for the "gaurenteed shipping". Well, after the package didn't arrive I tried to log onto the Sports Authority website. All I got was a message saying I never registered on the site. Once I called the customer service number and waited on hold, I was told the order was canceled because they were out of stock on that particular item. No one ever tried to call or E-mail me to notify me of the canceling. This store is the worst! All the customer service agent kept repeating over and over was "they should have sent you an E-mail to notify you".

Shopping at thesportsauthority.com was my worst experience with online shopping ever. I would never purchase anything from them again. Their customer support department is uncaring, not capable of following up on issues in a timely manner, brash and insincere. An order placed before Christmas was supposed to arrive in time for Christmas however their online shopping certificates which I was given had dates that were already expired. The customer service dept. did an extremely poor job of trying to figure out the problem for over a week. The delay caused the shipment to miss my Christmas deadline and their customer service department showed little remorse and made a very feeble attempt to try to rearrange shipment. The customer service department lacked knowledge of their product and when they promised to call back on numerous occasions they failed to do so...never again!!!

It was one of the best Online shopping experiences, they verified product was in stock, then they said it would be delivered on Wednesday and it was, and talking to customer service was pleasure, which in most cases these days is difficult to say. I would recommend anyone ordering a product that Sports Authority carries to uses this site.