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Shutterfly Online Store

Shutterfly Online Store

Overall service rating:  Store Rating: 3.5
Reviewed by 178 customers

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Showing 1-20 of 182 reviews Page 1 2 3 4 5 6 7 8 9 10   Next
Date Rating
Overall Rating:Store Rating: 2.0
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Extremely frustrating!

by , Jul 25, 2013 Rated a Helpful Review
We had an exchange student stay with us for 10 months recently.  I am trying to finish up a photobook I am making for her, but had a number a problems.  The book is lengthy (80 pages and not done yet), but according to customer service ...
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Overall Rating:Store Rating: 2.0
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Customer Service is HORRIBLE!!!

by , Feb 15, 2013 Rated a Helpful Review
I still haven't received my photobook that I ordered.  When ordering, it said order before February 1st (I ordered January 31st) to get your order in time for Valentines Day.  Well, Valentine's Day has past and now I feel like crap because ...
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Overall Rating:Store Rating: 2.0
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quality excellent- customer service horrendous

by , Dec 13, 2011 Rated a Helpful Review
terrific website.  great sharing features and ability to create your own shared websites.  Good prices (except 4x6 are still too high esp considering others now are 1/2 the price ...about 10 cents).  There's the bad part- and I completely ...
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Overall Rating:Store Rating: 5.0
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Shutterfly is an Amateure's Best Friend!

by , Oct 7, 2011 Rated a Helpful Review
Shutterfly was the perfect site to create a vacation photo book for our latest trip . . . we will definitely use Shutterfly for all photo book needs.  The site was very easy to navigate, and the tools included anything and everything needed to make ...
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Overall Rating:Store Rating: 1.0
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Rude Customer Service / Item Missing

by , Jun 16, 2011 Rated a Helpful Review
  I ordered a greeting card and two mouse pads for my husband for Fathers Day from my child and have yet to receive the mouse pads, however shipping says I should have by now. I called and spoke to one customer service rep who said there was ...
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Overall Rating:Store Rating: 5.0
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Shutterfly.Com is a Photo Lover's Dream.

by , Jun 3, 2011 Rated a Very Helpful Review
Shutterfly is perhaps finally the answer to so many prayers. While I could go and slide my digital camera's memory card into a photo kiosk, that requires driving and perhaps standing in line. Why bother with such headaches, especially considering ...
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Overall Rating:Store Rating: 5.0
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I am a very satisfied and loyal customer!

by , May 4, 2011 Rated a Very Helpful Review
I have been a loyal Shutterfly customer since having my first child in 2007.  I upload every picture I take to shutterfly where I know that it will be safe.  I love knowing that if due to some sort of disaster I lost all of the pictures I have ...
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Overall Rating:Store Rating: 1.0
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Reasonable service but questionable business ethics

by , May 5, 2010 Rated a Helpful Review
  The photographs I have had printed by Shutterfly were marginal. I have had to make adjustments to some files specifically to compensate for a loss of highllight and mid detail. These adjustments are no worse than expected from any other studio. ...
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Overall Rating:Store Rating: 2.0
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POOR SHIPPING, lost me as a customer

by , Jan 29, 2010 Rated a Helpful Review
I've used Shutterfly for several years now, mostly placing large orders of several hundred prints at a time during the holidays. The quality of the prints have been good. The price is average. You might think you're getting a great deal with ...
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Overall Rating:Store Rating: 2.0
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Shipping is RIDICULOUS!

by , Jan 13, 2010 Rated a Helpful Review
At first, I was really happy about using Shutterfly.  I got an email that said if I signed up on their site, started using their new "share" sites, and uploaded pictures, I could receive 50 free prints.  Great! I needed to print ...
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Overall Rating:Store Rating: 2.0
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Terrible customer service and poor quality control

by , Nov 26, 2009 Rated a Helpful Review
At times shutterfly have been fine and we have some nice photo books...unfortunately the quality of the production and level of service is letting them down again and frankly I think we will go elsewhere. I am on my THIRD attempt for them to supply a ...
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Overall Rating:Store Rating: 5.0
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Great Online Photos, Photobooks, Photo Gifts, Photo Prints

by , Feb 11, 2009 Rated a Helpful Review
There are many online photo services today but Shutterfly.com has  some of the best service and variety of offerings around.  Over the last few years I have used Snapfish, Artscow, Kodak (Ofoto), Dotphoto and Photoworks.  I settled on ...
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Overall Rating:Store Rating: 2.0
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Shutterfly.com: Nice Merchandise and Photos, But Can You Tolerate the Wait?

by Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Jan 21, 2009 Rated a Very Helpful Review
We take plenty of pictures in our household and while most of our pictures are sent directly to the pc for storage and/or immediate printing, we have also added pictures to several of the many different web sites that exist for photo organization, ...
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Overall Rating:Store Rating: 1.0
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Search on "Reservation Rewards Shutterfly" to see the many postings of the complaints.

by , Jan 2, 2009 Rated a Helpful Review
I ordered cards for the holidays from Shutterfly because they had the best prices; however, I also incurred a surprising monthly charge on my credit card.   Pros:   Price, numerous templates, ease of use, delivery ...
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Overall Rating:Store Rating: 1.0
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Beware! Shutterfly will share your private information.

by , Dec 21, 2008 Rated a Very Helpful Review
Beware! Shutterfly will do a great job on your prints, cards, etc., but they will also forward your private credit card info onto other merchants.I recently made a purchase from Shutterfly and after check out, another screen popped up asking if I ...
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Overall Rating:Store Rating: 5.0
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Shutterfly.com Prints for me!

by , Dec 12, 2008 Rated a Very Helpful Review
Ever since I've been using a digital camera, I've been using Snapfish. But the past two orders I have gotten from them looked like garbage. The last straw was when they messed up the pics on my Christmas cards to the point they looked like driver's ...
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Overall Rating:Store Rating: 2.0
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Shady marketing, high prices, OK quality

by , Aug 25, 2008 Rated a Helpful Review
They use somewhat shady marketing practices. Shutterfly raised prices 20% for 12x12 photo books, then emailed out 15% off and free shipping coupons... I believed I could get a photo book 15% cheaper than the one I ordered a few weeks ago, but in the end ...
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Overall Rating:Store Rating: 1.0
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Making DVD - Waste of Time!!

by , Aug 23, 2008 Rated a Helpful Review
I tried to make a memory DVD for my grandparent's 50th wedding anniversary - Originally, I felt that shutterfly offered a great way to develop a basic DVD that could hold up to 400 pictures. For the first week, I uploaded, added, edited and saved about ...
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Overall Rating:Store Rating: 5.0
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Fast reliable quality service

by , Aug 13, 2008 Rated a Very Helpful Review
I was transferred to Shutterfly from another image website and have been nothing but happy with my experiences with Shutterfly. The image downloading features are user friendly and quick. I like the fact that you can download everything you want to ...
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Overall Rating:Store Rating: 5.0
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Great quality prints, fast shipping, good deals!

by , Jul 25, 2008 Rated a Very Helpful Review
I have ordered prints from Shutterfly about ten times in the last few years. I don't do it very often, but when I do I to get as many pictures printed at once as possible. I have always been very pleased with the quality of Shutterfly prints. ...
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Showing 1-20 of 182 reviews Page 1 2 3 4 5 6 7 8 9 10 Next