HomeWeb Sites & Internet ServicesOnline Stores & ServicesShutterfly Online Store
Shutterfly Online Store

Shutterfly Online Store

Overall service rating:  Store Rating: 3.5
Reviewed by 177 customers
Write a review
Subscribe to reviews on this service
  View Information
  Read Reviews and Surveys
  Write a Review


Read Reviews  
Showing 1-20 of 180 reviews Page 1 2 3 4 5 6 7 8 9 - View all   Next
Date Rating
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

Customer Service is HORRIBLE!!!

by ashiscrashin, Feb 15, 2013 Rated a Somewhat Helpful Review by the Epinions community
I still haven't received my photobook that I ordered.  When ordering, it said order before February 1st (I ordered January 31st) to get your order in time for Valentines Day.  Well, Valentine's Day has past and now I feel like crap because ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

quality excellent- customer service horrendous

by zurichch, Dec 13, 2011 Rated a Somewhat Helpful Review by the Epinions community
terrific website.  great sharing features and ability to create your own shared websites.  Good prices (except 4x6 are still too high esp considering others now are 1/2 the price ...about 10 cents).  There's the bad part- and I completely ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Shutterfly is an Amateure's Best Friend!

by debbimj, Oct 7, 2011 Rated a Somewhat Helpful Review by the Epinions community
Shutterfly was the perfect site to create a vacation photo book for our latest trip . . . we will definitely use Shutterfly for all photo book needs.  The site was very easy to navigate, and the tools included anything and everything needed to make ...
Read the full review
Overall Rating:Store Rating: 1.0
Site Ease of Use:
Customer Service:

Rude Customer Service / Item Missing

by nkubon, Jun 16, 2011 Rated a Somewhat Helpful Review by the Epinions community
  I ordered a greeting card and two mouse pads for my husband for Fathers Day from my child and have yet to receive the mouse pads, however shipping says I should have by now. I called and spoke to one customer service rep who said there was ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Shutterfly.Com is a Photo Lover's Dream.

by toiletoctopus, Jun 3, 2011 Rated a Very Helpful Review by the Epinions community
Shutterfly is perhaps finally the answer to so many prayers. While I could go and slide my digital camera's memory card into a photo kiosk, that requires driving and perhaps standing in line. Why bother with such headaches, especially considering ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

I am a very satisfied and loyal customer!

by nkochrn, May 4, 2011 Rated a Helpful Review by the Epinions community
I have been a loyal Shutterfly customer since having my first child in 2007.  I upload every picture I take to shutterfly where I know that it will be safe.  I love knowing that if due to some sort of disaster I lost all of the pictures I have ...
Read the full review
Overall Rating:Store Rating: 1.0
Site Ease of Use:
Customer Service:

Reasonable service but questionable business ethics

by flairbrush, May 5, 2010 Rated a Somewhat Helpful Review by the Epinions community
  The photographs I have had printed by Shutterfly were marginal. I have had to make adjustments to some files specifically to compensate for a loss of highllight and mid detail. These adjustments are no worse than expected from any other studio. ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

POOR SHIPPING, lost me as a customer

by ken31756, Jan 29, 2010 Rated a Somewhat Helpful Review by the Epinions community
I've used Shutterfly for several years now, mostly placing large orders of several hundred prints at a time during the holidays. The quality of the prints have been good. The price is average. You might think you're getting a great deal with ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

Shipping is RIDICULOUS!

by reeree820, Jan 13, 2010 Rated a Somewhat Helpful Review by the Epinions community
At first, I was really happy about using Shutterfly.  I got an email that said if I signed up on their site, started using their new "share" sites, and uploaded pictures, I could receive 50 free prints.  Great! I needed to print ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

Terrible customer service and poor quality control

by shk09, Nov 26, 2009 Rated a Somewhat Helpful Review by the Epinions community
At times shutterfly have been fine and we have some nice photo books...unfortunately the quality of the production and level of service is letting them down again and frankly I think we will go elsewhere. I am on my THIRD attempt for them to supply a ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Great Online Photos, Photobooks, Photo Gifts, Photo Prints

by smithshop, Feb 11, 2009 Rated a Somewhat Helpful Review by the Epinions community
There are many online photo services today but Shutterfly.com has  some of the best service and variety of offerings around.  Over the last few years I have used Snapfish, Artscow, Kodak (Ofoto), Dotphoto and Photoworks.  I settled on ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

Shutterfly.com: Nice Merchandise and Photos, But Can You Tolerate the Wait?

by Bryan_Carey Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Jan 21, 2009 Rated a Very Helpful Review by the Epinions community
We take plenty of pictures in our household and while most of our pictures are sent directly to the pc for storage and/or immediate printing, we have also added pictures to several of the many different web sites that exist for photo organization, ...
Read the full review
Overall Rating:Store Rating: 1.0
Site Ease of Use:
Customer Service:

Search on "Reservation Rewards Shutterfly" to see the many postings of the complaints.

by coffee0, Jan 2, 2009 Rated a Somewhat Helpful Review by the Epinions community
I ordered cards for the holidays from Shutterfly because they had the best prices; however, I also incurred a surprising monthly charge on my credit card.   Pros:   Price, numerous templates, ease of use, delivery ...
Read the full review
Overall Rating:Store Rating: 1.0
Site Ease of Use:
Customer Service:

Beware! Shutterfly will share your private information.

by p9872, Dec 21, 2008 Rated a Helpful Review by the Epinions community
Beware! Shutterfly will do a great job on your prints, cards, etc., but they will also forward your private credit card info onto other merchants.I recently made a purchase from Shutterfly and after check out, another screen popped up asking if I ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Shutterfly.com Prints for me!

by bradshawcl, Dec 12, 2008 Rated a Very Helpful Review by the Epinions community
Ever since I've been using a digital camera, I've been using Snapfish. But the past two orders I have gotten from them looked like garbage. The last straw was when they messed up the pics on my Christmas cards to the point they looked like driver's ...
Read the full review
Overall Rating:Store Rating: 2.0
Site Ease of Use:
Customer Service:

Shady marketing, high prices, OK quality

by sonja_jobs, Aug 25, 2008 Rated a Somewhat Helpful Review by the Epinions community
They use somewhat shady marketing practices. Shutterfly raised prices 20% for 12x12 photo books, then emailed out 15% off and free shipping coupons... I believed I could get a photo book 15% cheaper than the one I ordered a few weeks ago, but in the end ...
Read the full review
Overall Rating:Store Rating: 1.0
Site Ease of Use:
Customer Service:

Making DVD - Waste of Time!!

by jurczynski, Aug 23, 2008 Rated a Somewhat Helpful Review by the Epinions community
I tried to make a memory DVD for my grandparent's 50th wedding anniversary - Originally, I felt that shutterfly offered a great way to develop a basic DVD that could hold up to 400 pictures. For the first week, I uploaded, added, edited and saved about ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Fast reliable quality service

by mecarmom, Aug 13, 2008 Rated a Helpful Review by the Epinions community
I was transferred to Shutterfly from another image website and have been nothing but happy with my experiences with Shutterfly. The image downloading features are user friendly and quick. I like the fact that you can download everything you want to ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

Great quality prints, fast shipping, good deals!

by bryn76, Jul 25, 2008 Rated a Helpful Review by the Epinions community
I have ordered prints from Shutterfly about ten times in the last few years. I don't do it very often, but when I do I to get as many pictures printed at once as possible. I have always been very pleased with the quality of Shutterfly prints. ...
Read the full review
Overall Rating:Store Rating: 5.0
Site Ease of Use:
Customer Service:

The options are endless and I love Shutterfly!

by ccrock, Apr 17, 2008 Rated a Somewhat Helpful Review by the Epinions community
I discovered Shutterfly through David's Bridal. I bought my wedding dress there and a few months after the wedding, they emailed me a gift certificate for a free photo book for my wedding photos. When I signed up and started using the Shutterfly ...
Read the full review
Showing 1-20 of 180 reviews Page 1 2 3 4 5 6 7 8 9 - View all Next