Stamps.com

I just cancelled stamps.com. I am so angry at them.

You have to MAIL in refund requests. There are over $100 in refunds I sent in and never got. When I called they explained that I needed to send all these additional things not just the claim form. There website does not explain that. So, that money is wasted.

Most of the money is there fault because there system kept screwing up international labels. It would charge you for the label, then error out and not print.

Plus because I am in the middle of the billing cycle, they are charging for another month! WHAT!?! The claim that you pay for the prior month – so you NEVER get a free month then, do you?!

Oh, but they offered me 20 in free postage. F - - - off!!

Oh, plus you have to CALL to cancel. They are going to send me a $20 check in 4-6 weeks. I’ll hold my breath for that.

If I had looked into them better, I would have seen that they have 38,000 complaints on google alone.

WATCH OUT! You can sign up online but you cannot cancel online. You must call them and go through the hassle of cancelling via one of their representatives. I signed up a year ago, then immediately realized that their service was too much work for what I wanted. I remember cancelling (I could be wrong) but recently discovered that they have been charging my bank account for the last year. Even though they could see that I had never used their service they would not give me a full refund. Granted, I should have been watching my account more carefully but I still felt like I had been scammed. Their representative was very nice and they gave me the maximum refund of 6 months fees but I would just say watch out and don't sign up for their service unless you are really sure you want it.

All around a terrible company.
The customer service is awful, they charge you a monthly fee, the shipping costs are high and nothing is easy about it. Using it is a pain, and when I placed an order and paid extra shipping costs to have it arrive early and it didn't arrive early the company did not apologize or reimburse me.

Now I want to cancel and have learned that I have to call them on the phone to cancel, I can't do it online. The whole this is just so badly run and hard to use.

DO NOT USE STAMPS.com

This review is for all Stamps.com users who spend lot of time doing order entry of contacts manually to print postage stamps.
There are add on tools for Stamps.com to speed the process of entering contacts, Just one click transfers all the contact details accurately, Improves your productivity and eliminates manual data entry.

for Example suppose it takes you 4 min to enter one address into Stamps.com and you normally use to enter 20 addresses a day, so u spend 80 min, using add on tools you can grab the address in one click, you save nearly 80min of your precious time.

Mansoor
eGrabber.Inc
408 705 1106.

This company is terrible. The customer service is awful and the fees are a complete rip off. I wanted to cancel after the trial offer and called the customer service center where I waited for 40 minutes before I was hung up on.
I tried to cancel via email and two days later the company replied saying they can't cancel via email, must be by phone. So I called back, again waiting for over 45 minutes. When I requested cancellation they told me that I would be billed for another full month, even though I was canceling just a few days into the billing period. The worst part is they didn't even leave me access to my account through the end of the time I paid for. I was forced to pay through the 20th and they shut off my account on the 5th, which pretty much seams like stealing to me.
TERRIBLE OVERALL EXPERIENCE, I FEEL LIKE I WAS RIPPED OFF!

Stamps.com is a total rip-off. They charge 15 dollars a months to let you print stamps. Then I canceled my account and I had one misprint of 13 dollars. It took them over a month to refund that amount, but because the account did not exist anymore, they refused to give me back the 13 dollars. Do not go there, ordering stamps online at USPS is better.

Couldn't get it to work on my computer, so I called to cancel after I got a bill on my credit card for it. Then they procede to tell me I owe for 2 months of service even though i could not get it to load, I never even logged in, and I never got any of the free stuff indicated in the trial. So I had to pay $32 for NOTHING!!!! I asked for a credit, they said no way I have to pay!!

Do not use - do not get involved with Stamps.com! They take advantage of you!  They double charged me every month since I joined - claiming that I must have "mistakingly" opened two separate accounts! (yeah - right!) It was obvious that one of the accounts was NEVER used - but they advised me there was nothing they could do about it. I was a customer for 5 months & they would only reimburse me for 2 months of the overcharge fees stating "that was their policy". THEN - just trying to discontinue my account with them was a nightmare! WHY PAY A MONTHLY SERVICE FEE WHEN YOU CAN USE USPS.COM FOR NO MONTHLY CHARGE!l!l  :(

Signed up for free trial. Service is OK. You have to call a phone number to cancel, you are put on hold for 30 minutes, and then they have the balls to try to just extend your trial instead of actually cancelling it.

Don't respect my time? Fine. Enjoy the review.

Thanks for the helpful information from these reviews. I was thinking about checking them out but this advice will prevent me from also having a bad experience. I will not be joining.

I was concerned when I could not easily find any pricing information on their web site.

Thanks,

CVW

This company provides customer service that is absolutely the worst I have ever experiences. Wait-on-hold times can EXCEED and hour, printing stamps does not work. I sent email to get help and all these useless, waste of air morons could say was I should call their absolutely stupid VRU which keeps you on hold until you finally give up.


CHARGEBACK!

Save your time and spare yourself headaches by avoiding them like poison ivy. They purposely make it difficult to cancel your account. You can't do it online. You have to call a number during regular (weekday only)business hours. The problem is that it's busy busy busy. Cut me a break. So please, let's all avoid them and perhaps they'll:

1) go out of business

or 2) change their policies