Vanns.com

Ouch! This has got to be the worst company ever!

I'm going to keep this short and simple because I know that your time is precious, especially this time of year! Which is why I'm writing this - to keep someone from having a very unhappy holidays!

Thought everything was gonna be sweet with this company after seeing many positive reviews scattered around the web. However . . .

Ordered a large screen TV. Okay except that it arrived broken! Sent it back, next one had a major screen flaw. Customer service (an oxymoron and a moron of another sort as well) was terrible, to say the least. You would not believe the time wasted and the frustration. After dinking around with them I realized there was no way I was ever gonna give this company my money: A first-time customer became a never-again customer for Vann's.

Save yourself a lot of trouble and shop around!

I decided to order from Vann's after checking with Epinions. com, my online rating service of choice. They had the Sharp LCD flat screen TV that I wanted and cheaper than I could find anywhere and believe me I spent over a week researching this purchase. They had FREE SHIPPING, NO SALES TAX and a great bundle prince with a FREE PANASONIC DVD PLAYER. VANN'S shipped to my door about 3 days later. GREAT PRODUCT, GREAT SELLER. Have no fear these Montana folks know how to do good business.

Got exactly what I expected. Satisfied with delivery, great customer service, awesome product thanks vans. will buy again from you...

Completely satisfied with the service I received from Vanns.
My order was processed and shipped in less than 24 hours; received securely packaged item in pristine condition. Only one day since receiving my order, I am already planning my next purchase from Vanns.

Definately would recommend this store. Customer service was excellent!! Item shipped same day. I spoke with 2 different people and both were very helpful and friendly. Thank you Vanns.com, I will definately be a future customer!

Purchased a Panasonic DVD-S97 without a hitch -- best price, and free shipping. Excellent packing, and I'm completely satisfied. They didn't have it in stock, so I requested notification when it got in -- they did that promptly. On top of that, there was free shipping thrown in. The item was sent to me all the way to Taiwan -- no damage, nothing missing. Done right from beginning to end.

I tried to order my video camera from 5 other internet stores. All of them did the bait and switch. Not Vann's they advertised a customer return special on a Panasonic DVR-M50 cd video camera. I took the chance and bought it. No call me to verify, no trying to sell me over priced stuff. Had a tracking number the next day. Two days later had my camera. Works perfectly. I will buy from them again. Thank you Vann's for being one of the very, very few honest business on the internet.

I bought a Frigidaire air conditioner model FAA055P7A8 at Vanns. The air vents on this air conditioner rattle very bad and this air conditioner has a loud low vibration hum. I would not recommend this air conditioner. I noticed on my confirmation email that my address and city name were misspelled so I had to contact Fedex to make the correction and was told that they would have to relabel the box and my item would not be delivered on the date my email stated and it I ended up arriving two days late.

This is our first online purchase, after a LOT of research, I am glad I have choose Vann's. They have made all my efforts totally worthwhile, not only are their service extremely professional and helpful, but delivery was exactly as promised and in mint original factory condition ! The only reason I am doing this review is to help others who is going thru the same pain as I did 2 weeks ago in trying to decide where to buy from, trust me, Vann's is the place...

I placed my order on Monday 10:00am, and had shipping confirmation and a UPS tracking number by Monday afternoon. I received system on Friday (Montana - Los Angeles). The Kenwood HTB-505 is exactly what I had ordered, excellent condition. I also needed speaker cables, and the sales rep didn't mislead me on that either, I got exactly what I needed. Overall, the price I paid is about $100 less than the nearest competitor. With free shipping I was suprised that the unit arrived as quickly as it did. I have, and will continue to shop at Vanns.com again. Thanks

Called to discuss purchase of Samsung Plasma PN63B590.  First talked with "Dustin."  He patiently answered all questions.  I then had to go measure space to make sure tv would fit.  Returned call and received Noel.  Both were outstanding.  They answered all questions, including the concern some buyers have had about "buzzing" on Plasma's.  Instead of acting like it wasn't a problem, Noel explained what the buzz was from and acknowledged that a low percentage of units had a buzz.  If I received one that did, Vann's has a return policy allowing dissatisfied customers to return within 15 days.  Noel was extremely knowledgeable.  My first experience  with Vanns and was favorably impressed.  Now....lets wait for delivery to solidify the entire experience.

I could not be more impressed with Vanns. Not only did they have the best price, by far, for the high def TV I wanted, but they shipped it immediately. I accidentally entered an incorrect address for my credit card, and their fraud detection software caught it immediately. Customer service answered quickly, was friendly, and pulled my information up instantly. Their customer service is located in Missoula, not a foreign country or noisy call center.

I ordered by Pioneer Elite 42" plasma from Vann's on Tuesday, was delivered to my house the next Monday. I was hesitant to buy a plasma from a Web retailer, but Vann's was great. Price and free shipping couldn't be beat. Timely email updates on shipment status. Box arrived via Yellow Freight without a single ding on it. Plasma is perfect and is highly recommended, as is Vann's. Very positive experience.

I ordered two shelf speakers from Vanns.com on 12/15, as a Christmas present for my daughter. Placing the order on their site was very easy. Even though I wanted them for Christmas (I am a cheapskate), I used the free ground shipping option. I checked the package tracking and was skeptical to see a delivery date of 12/22. Was I surprised to actually get the delivery on 12/22. It was raining that day and the package was left on the front stoop in the rain. When I found it I figured the speakers would be ruined from the rain. Again I was surprised when I opened the box and found them, not only well, packed but dry. Needless to say I was very pleased with Vanns, for not only their price, but their service too. Thanks Vanns.

I placed my order at Vanns.com and was very satisfied with the customer service. They were very polite and not pushy like other sites. They have a great web site, easy to navigate. Shipping time was excellent. Product arrived on time and was in great condition. Would definitely order from them again. Great place!!! My overall satisfaction with Vanns is A+++!!!