Vanns.com

On line shoppers this is the place to do your business with.I ordered a new remote for TV-DVD-VHS and so forth and a portable DVD player late in the afternoon on 1-11-07. The items arrived via regular UPS service to central IL on 1-18-07.Superb packing. Their customer service-ordering department is fabulous-easy to talk to and very polite and knowledgeable on the products that I ordered. Their prices are very competitive and fair. I see a 26 inch flat screen TV for the kitchen in the near future. Future purchases for these type of products will more than likely be ordered from Vann's. Don't hesitate Vann's is great. Give them a call and you'll see what I'm talking about. Spooky3

I ordered a Sony HS75PB monitor from Vann's web site on May 17 at 7:00 pm. I received a confirmation by email within an hour and a follow up email on the morning of the 18th showing that I would receive the monitor in Oklahoma by the 25th. Later that day I received a third email showing the Item had shipped and was scheduled for delivery on the 25th. The Item was received, in excellent condition, at noon on the 23rd. Two days ahead of the promise date. The box contained exactly what I had ordered and was complete in every way. This was my first order with Vann's and it won't be my last. I couldn't have been more pleased.

EXCELLENT! They had the product in stock and shipped it out the same day of order! The sales person was very knowledgeable and did not pressure to buy extras that I had not indicated an interest in. I will absolutely return to purchase my electronics from them. POSITIVE customer service is evident throughout the entire process of this purchase.

2/7/07 Found the experience extremely enjoyable. I called to
order a television and I was finished in 5 minutes. No hard
pressure to buy other items I did not need or want. They
were extremely professional. I would HIGHLY recommend them.

We ordered our Samsung projection TV from Vann’s on the morning of December 5th along with a power strip and cables. By early afternoon, we had email confirmations of the order and UPS tracking information for the power strip and cables. The estimated delivery date was December 11th.

First thing Monday morning, we received an email with Yellow Freight tracking information for the TV. Estimated delivery date was December 15th. I checked the tracking with Yellow Freight and discovered that the TV was already in our hometown. Following the instructions in the email from Vann’s, I called Yellow and set up delivery for Tuesday December 8th.

The power strip and cables arrived Thursday December 11th. It was a good thing that Vann’s packed the merchandise well. UPS tried to destroy the package. Overall, Vann’s and Yellow provided amazing service in the middle of the Christmas shipping season. We will definitely return to Vann’s when we need electronics.

I've received what I consider very poor customer service from Vann's.  Even dealing directly with their customer service supervisor, leading me to believe that poor service in resolving problems may be part of their company's culture.  If your order has no unexpected glitches, they may be fine.  However, if there is an unexpected problem--for example, UPS destroys the shipment enroute to you--don't expect Vann's to be willing to help get you a replacement order in a timely manner.  Very frustrating.  I'm done with Vann's.

Horrible. I purchased a tv, wait a week and find out that I have to set up an appointment for my tv to be deliveried. I was too excited, So I drove up 45 min. to pick it up. Unpacked it when I got home and found two huge scratches on the tv screen. So I called for a replacement, the picked mine up. I had to wait for them to recieve my damaged one. Then they sent it out. It has been over 2weeks since they picked my tv up. I am still waiting for my tv. They need to change there shipping company, it is horrible I will never do business with them again. I will never buy something that big online again.

I really liked their fraud prevention model. A quick call to validate my order ensures that only I am buying on my card. Plus the customer service rep was very helpful and polite on additional questions

Excellent company.  I first chose Vans because they had the best price on the product I was looking for.  I ended up ordering the product from them over the phone.  In total I spoke to 3 customer service reps.  Each of them was polite friendly and helpful.  They were eager to answer my questions an to make sure I was satisfied.  The product arrived right on the day that I was told it would.  My only disappointment throughout the entire transaction was that FedEx could not provide a delivery window.  However this seems less of an issue with Vanns and more a problem with FedEx.

Welll this is my first time ordering from them but  I think they work kind of fast to approve my order and get it out I know it is impossible but I am hoping to get my package beofre the holidayI would be so greateful if it did and I am going to order more items I am looking for a reasonable price on a laptoop computernext on my list and to all in the shipping dept thanks and have a nice  and safe New Year too. Sincerely yours.Rose Campbell This is my first time I have been to this site and hope you keep me informed of all your specials that you have going on from time to time casuse I am on line looking for specialseach and everyday. Especially a laptop that is what I relly need and been wanting a long time too give me a details on specials on your laptops .

THIS WAS MT FIRST TIME PURCHASING FROM VANNS. IT WAS EASY KEPT TO THEIR WORD ON SHIPPING. I WOULD DEFINETLY PURCHASE FROM THEM AGAIN. I RATE THEM A 10. GREAT JOB GUYS.

The items were shipped quickly and I received all my products in good condition. Everything I received was exactly as advertised.

Very helpful when I called. The product I needed was cheaper at Vann's than any other website, plus free shipping- which was fast!

This was my second order from Vann's.  The prices are good, the service is excellent, and the shipping was exactly as requested.  First Class service

I ordered a Panasonic Lumix DMC-FZ50 digital camera from Vanns. Having had more than 1 run in with the rock-bottom price Brooklyn camera sweatshops, I was grimly cautious - but relieved to note they were not in New York. As it turned out, they were still the 2nd least expensive vendor, they verified my payment and I without any phone calls, they kept me updated as my order went from submitted to approved to shipped and supplied tracking info quickly as well. Finally, my order came with free shipping exactly when they said it would - which happened to be very quickly. Would I shop at Vann's again? You bet I would.