X10 (www.x10.com) is best known for those super annoying underneath the browser pop-up windows that have sexy women in bikinis and advertise tiny little wireless cameras. I suppose they needed a larger peeping tom customer base.
BUYER BEWARE! This company is horrible. To shorten a long story, I placed an order for an ALTRA AUDIO STAND they advertised as in stock and with FREE shipping. After not receiving proof of delivery I called only to be given the run-around. The ...
Absolutely one of the worst customer service and order experiences I have encountered. I ordered a Christmas gift on 12/14/2004. I received an email confirmation that my order had been received. The email stated: “If for any reason we cannot ...
Thanks X-10!! I recently purchased a 4 camera system from X10. I cant believe how easy this system is to use. What is more unbelievable is how clear the image from the cameras are. We use our cameras to keep an eye on our children playing around ...
I was looking for a wireless security camera and found their site listed on the very top of google's search engine. They have alot of cool security and home automation gadgets which I purchased along with my x10 xcam2 camera as a package. I received ...
As a repeat customer I've purchased a variety of products from X10 building my dream automation and security system. Each and EVERY ORDER is delivered so fast I am always surprised it gets here so soon. One time I called customer service to ask a ...
Browsing through X10's website, I came across the Audio/Video sender/receiver product that I had wanted to buy a while ago. Their price was lower than similar products to begin with, but I was even more pleasantly surprised when they made multiple ...
Totally dissatisfied! The website stated that the Sharp XL-ES50 CD Shelf System was in stock. The two other sites that offered it said it was on back-order. I placed my order on December 1. Every vendor that I have dealt with on line (except x10.com) has ...
Very Poor Experience A REMINDER OF WHY YOU DO BUSINESS WITH COMPANIES THAT YOU KNOW... I went online to purchase a Handheld GPS unit and saw that they offered a good price and showed that it was in stock... I called the company to verify everything ...
I recently bought their 2 camera w/ USB package for $200 to install at a relative's house. I got the equipment in the mail and tested it out on my computer to make sure it all worked. There were some glitches, but overall things seemed to work. So I ...
Ordered a Razer Diamondback mouse on 9/9. I was on a tight budget, price was critical. X10 was $10 cheaper than my favorite online vendor, and about $6 cheaper than average. This was my first order on X10. I will never, ever order anything from them ...
My family & I have been a long time user of x10 products. I have wireless, wired & vanguard cameras. Color, B/W, lowlight, motion sensors I can even run it all from my computer, from a remote location away from my home. The system email’s me too. ...
Very deceptive website. It describes features you expect to get but can only get when you buy several other products. What I expected and what I got were completely different. I paid an extra $47 for overnight delivery because I had an urgent need, ...
Horrible! Received confirmation of my order, had different shipping and billing addresses. No indication there was a problem. A few days later, received shipping notice. They sent it to the billing address! I called four times, was on hold 10-15 ...
Grief after grief with X10. In Mid November 06 I've ordered bunch of product on line. They had problem with their ordering system and many following calles followed up for several days to come. Very annoying, they put my on hold for many times as long as ...
Execellent products, prices and Service. Read more
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Aug 02 '06
Great products. Web site a bit difficult to move about in. Read more
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Feb 28 '05
HAVE MADE SEVERAL PURCHASES AND RECEIVED DEFECTIVE EQPT WITH NO REFERENCE TO THE RETURN POLICY.... Read more
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Dec 31 '06
Good experience with process. Website was a little busy and hard to navigate. Read more
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Nov 29 '06
It's fun to shop there... the site is excellent... I love checking X10.com site and always find things that explain and make me chose another product to try it out in my house.
The delivery is always on time as I receive the orders from Toronto, the time is 2-3 days after the on-line purchase....
Xa, Xa, now I have to install all those gadgets to make them work for me..
Will be back soon again.. some more shopping....
The prices are great, the products work as they are supposed.. i.e.-- I like X10.COM Read more
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Nov 27 '05
The person that took my order assured me the speakers would be all I needed to send sound from a computer. After I received them and called back, the customer service person said there was no way those speakers could ever work with a computer. Read more
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Nov 11 '06
Credit card was reportily declined. This card is never declined and must know something I dont't about this merchant. I ended up cancelling the order. Read more
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Dec 31 '04
Easy online transaction; had merchandise in stock when other retailers were out of stock; offered it for less, with the bonus of free shipping. It was an excellent deal! Read more
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Nov 09 '04
X10 is to be avoided at all cost. Over two weeks ago I purchased two 2-line telephones.
1. I never received a confirmation of my order
2. When I emailed and inquired about the status of my order, X10 NEVER responded to my email.
3. After 2 weeks when I called to inquire about my order, they advised that there was a problem with the credit card validation (even though I used the auto-populate feature of Discover Card).
4. When I asked why I wasn't notified about the problem, they said they sent an e-mail. They NEVER sent an email.
5. They "re-entered" my order via phone and said that they would send me an email confirmation. Again, they NEVER sent an email.
6. Each time I called I was placed in a long queue.
7. When I called on 11/9/2004 at 9:30 AM, I was placed on Music on Hold for 22 minutes 34 seconds, then heard Ringing Tone, then placed automatically on Music on Hold again, then received a recording that the "Main Switchboard was Closed" and told to call back to reach customer service, then disconnected after 25 minutes of holding.
8. When I called back on 11/9/2004 at 10:00 AM, I was again placed on Music on Hold for a long period of time. When the rep answered he advised me that the "Alternate Shipping Address" was not on file with the Credit Card Company. Since I was never asked to give the credit card company my alternate shipping address, and I already waited two weeks, I was VERY upset. Peter, the supervisor, advised that he would "expedite" my order.
Will I ever receive this order? Who knows! Read more
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Nov 09 '04
reliable and quick service. finding appropriate ptoducts was uncomplicated, ordering was simple, prices were well displayed. itemized bill clearly displayed all charges for products as well as shipping. payment method was quick and painless. only one concern: need more info regarding how your products work and how they can work together to protect the home. Read more
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Nov 09 '04
Quick and easy. Description on System and Parts have to be a litte more in detail.
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Dec 22 '04
I haven't actually tried the products yet since they are Christmas presents...but they arrived very quickly and look to be in good shape... Read more
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Nov 19 '06
I think the web site is to "busy" with many distractions. I would prefer less stuff on each web page and less repeated information. Read more
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