x10

The A/V cables were exactly as I ordered at significantly lower prices than any other store (on-line or retail) I visited. The site was easy to maneuver through and the layout was very eye appealing. Delivery was quick and uneventful. I am very satisfied with my purchase and will definitely purchase from x10.com again! Thank you.

The online experience was weak. I did not recieve propper descriptions or a time when my item would be shipped. However, when i called customer support "Connie 2634" was extremely helpful and pretty much saved "x10 Online Stores's" image. With out her I wouldn't shop with you guys again.

I ordered a multitude of products and the sales representative at ext. 2824 was able to explain the complexities of my system so my 10 year old daughter would understand. I appreciate receiving service where they enjoy and take pride in their jobs and what is said.

The order process is fast and easy. the product is delivered fast. Any time I have had questions about the order Customer service has been able to help me. Overall I am happy to do business with X-10 online.

Great Service. Fast shipment. Thanks! This is my second time to order and they have been great all the way.

I was very pleased with the assistance that Elissa gave today when I called with some questions about your products. She was very knowledgeable and was pleasant to speak with. Thank you for your help, Elissa!

Sincerely,
Diane Smith

Avoid this store at all costs. I purchased (or attempted to purchase) a dual-deck VCR. As listed all over their web page, orders should be shipped within two business days. My credit card was billed the day after the order was placed, and 10 days went by without any order status. When I called customer support, and waited on hold for 25 minutes (they constantly asked during the on hold music to just hang up and deal with the email, or leave my number and have someone call back) I finally spoke with a customer rep who told me that the order was a "third-party" product, and it could be 2-3 weeks before they receive it. When I asked why my card was billed with no product shipped, the rep got surly and just said, "So, what do you want ME to do about it?!" I answered simply, cancel my order. Hopefully I will get a credit as fast as I was charged (yeah, right)

AVOID THIS COMPANY!!

i just wanted to thank wes for his great customer service. i had an issue with my x10 order the cm19a was D.O.A. and after talking to csr's the past two days with no success. i just called and got this guy wes and he took care of it. with no problems.this is the kind of service every customer should be getting and that is 100% respect and he surpasses that. so if you want great service i would start asking for this guy. great job. and no i do not work for x10. nor am i brown nosing for points. i just think we should tell it like it is. when we can. we the customer is what keeps this company in bussiness, and therefor we need to have good service and they should bend to our needs. and this guy did just that.keep it good buddy great job wes.j from newfoundland canada

I RECENTLY HAVE PURCHASED A CAMCORDER THROUGH X10 AND I AM
PLEASED WITH THE SERVICE AS WELL AS THEIR CUSTOMER SERVICE
OTHER SITES CLAIM THEY HAVE AN ITEM, BUT THE PRICE COMPARISON OF MOST IS NOT EVEN CLOSE.

Wonderful! delivery speed was perfect! I love how speedy they got my cam shipped out and how well the cam works for suck a cheap price! Will buy from again!!

It was easy to find the products. X-10 has a wide choice of product selection. Checking out is easy I like the free shipping.

Do not let yourselves fooled by x10 products. The design of these products is below the published spec.For instance the video transmitter is marketed with a capability of continuous image and sound on a 100ft radius.After I tried it the receiver and sender have to be at below 10ft with no obstacles in between! When you attempt to return the product they will do all they can to hinder the refund process by making you call different people and departments at x10.

Years of no problem because I never had a need for "support" until I tried to reinstall a ShowTime unit on a new hard drive. The software would not reinstall stating their was a "newer version". As this supposed newer version is not on their web site, I requested a link from support. To date they have refused to provide it unless I find the original receipt from August of 2002 when I bought the unit although I gave them credit card data and other "proof of purchase".

How many people keep receipts handy for years assuming that the software would be triggered to "expire" without notice on equipment they buy from X10?? Warning! The backup you saved on the original installation will not work either if you need it for a reinstall- and this bit of X10 chicanery can make your equipment purchase amount to nothing more than an expensive pile of useless junk!

JMC Oregon City Oregon

Found the best price with free shipping. The questions I had were answered quickly. The delivery came without a hitch. There 30 day return police is a plus.

Fast service and quality product. I changed my mind on a camera type, they took it back and replaced it without a problem.